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Level 1

10 points

El Capitan 10.11.3 running very, very slow. See EtreCheck report…

El Capitan 10.11.3 running very slow.

From a community suggestion I downloaded EntreCheck software to check everything. Here's the report. Hopefully someone can make out its content and tell me how to remedy the situation?

Many thanks, Steve

EtreCheck version: 2.7.7 (237)

Report generated 2016-01-25 09:43:10

Download EtreCheck from http://etrecheck.com

Runtime 6:00

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Computer is too slow

Hardware Information:ⓘ

iMac (21.5-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information:ⓘ

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about 2 hours

Disk Information:ⓘ

ST31000528AS disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

amalgam [redacted] (disk0s2) / : 998.70 GB (526.66 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Recovery HD (disk0s4) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA11NR ()

USB Information:ⓘ

Apple Inc. Built-in iSight

Imation Slim DVD +-RAM 600LE vA

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Card Reader

Western Digital My Book 1234 2 TB

EFI (disk1s1) <not mounted> : 210 MB

[redacted]4 (disk1s2) /Volumes/essaybee4 : 2.00 TB (121.25 GB free)

TerraTec GmbH Cinergy T¬≤

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Firewire Information:ⓘ

WD My Book 800mbit - 800mbit max

EFI (disk2s1) <not mounted> : 210 MB

[redacted]2 (disk2s2) /Volumes/essaybee2 : 639.79 GB (248.10 GB free)

WD My Book 111D 800mbit - 800mbit max

EFI (disk3s1) <not mounted> : 210 MB

[redacted]3 (disk3s2) /Volumes/essaybee3 : 999.83 GB (132.26 GB free)

Gatekeeper:ⓘ

Mac App Store and identified developers

Unknown Files:ⓘ

/Users/essaybee/Library/LaunchAgents/com...plist

/Library/LaunchDaemons/com.smithmicro.schedulerdaemon.plist

~/Library/LaunchAgents/com.marketcircle.daylite.pidclear.plist

/Library/LaunchDaemons/com.smithmicro.smithmicropggd.plist

/Users/essaybee/Library/LaunchAgents/com...plist

5 unknown files found. [Check files]

Kernel Extensions:ⓘ

/Applications/DiskWarrior4.4/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Support]

/Applications/Roxio Easy VHS to DVD/Easy VHS to DVD Capture.app

[not loaded] com.elgato.driver.Pluto2 (1.1) [Support]

/Applications/Toast 11 Titanium/Spin Doctor.app

[not loaded] com.hzsystems.terminus.driver (4) [Support]

/Applications/WesternDigital iTb Drive/Extras/WD +TURBO Installer 64.app

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]

/Applications/WesternDigital iTb Drive/Extras/WD +TURBO Installer.app

[not loaded] com.wdc.driver.1394HP (1.0.9) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]

/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.smithMicro.driver.DeviceSentry (5.1) [Support]

[not loaded] com.smithmicro.DeviceSentryCR (5.1) [Support]

[not loaded] com.smithmicro.nke.NetBlockade (5.1) [Support]

[not loaded] com.smithmicro.nke.NetworkSpyAlert (5.1) [Support]

[not loaded] com.wacom.kext.wacomtablet (6.0.4) [Support]

/System/Library/Extensions/DeviceSentry.kext/Contents/PlugIns

[not loaded] com.smithMicro.driver.DeviceSentryBD (5.1) [Support]

[not loaded] com.smithMicro.driver.DeviceSentryCD (5.1) [Support]

[not loaded] com.smithMicro.driver.DeviceSentryDVD (5.1) [Support]

/Volumes/[redacted]2/ amalgamsab OSX backup/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Support]

Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.adobe.CS5ServiceManager.plist [Support]

[failed] com.epson.esua.launcher.plist [Support] [Details]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.intego.commonservices.integomenu.plist [Support]

[running] com.intego.commonservices.taskmanager.plist [Support]

[loaded] com.intego.commonservices.uninstaller.plist [Support]

[loaded] com.intego.netbarrier.alert.plist [Support]

[running] com.intego.netupdate.agent.plist [Support]

[loaded] com.intego.virusbarrier.alert.plist [Support]

[failed] com.maintain.PurgeInactiveMemory.plist [Support]

[loaded] com.maintain.Restart.plist [Support]

[loaded] com.maintain.ShutDown.plist [Support]

[running] com.maintain.SystemEvents.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[loaded] com.wacom.wacomtablet.plist [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.SwitchBoard.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.charlessoft.pacifist.helper.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[running] com.intego.commonservices.daemon.integod.plist [Support]

[running] com.intego.commonservices.daemon.taskmanager.plist [Support]

[loaded] com.intego.commonservices.icalserver.plist [Support]

[loaded] com.intego.commonservices.metrics.kschecker.plist [Support]

[running] com.intego.netbarrier.daemon.logger.plist [Support]

[running] com.intego.netbarrier.daemon.monitor.plist [Support]

[running] com.intego.netbarrier.daemon.plist [Support]

[running] com.intego.netupdate.daemon.plist [Support]

[loaded] com.intego.virusbarrier.daemon.emlparser.plist [Support]

[running] com.intego.virusbarrier.daemon.logger.plist [Support]

[running] com.intego.virusbarrier.daemon.plist [Support]

[running] com.intego.virusbarrier.daemon.scanner.plist [Support]

[loaded] com.maintain.AutoLoginUserScreenLocked.plist [Support]

[loaded] com.maintain.HideSpotlightMenuBarIcon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

[loaded] com.quark.QXPHelper.plist [Support]

[loaded] com.quark.quarkupdate.plist [Support]

[loaded] com.rogueamoeba.instanton-agent.plist [Support]

[loaded] com.smithmicro.schedulerdaemon.plist [Support]

[loaded] com.smithmicro.smithmicropggd.plist [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[loaded] com.facebook.videochat.[redacted].plist [Support]

[loaded] com.maintain.ShowUserLibraryDirectory.plist [Support]

[loaded] com.marketcircle.daylite.dlbackuppersonal.plist [Support]

[loaded] com.marketcircle.daylite.pidclear.plist [Support]

[loaded] com.smithmicro.cleaning.schedulermailer.plist [Support]

[loaded] com.spotify.webhelper.plist [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Mail Application Hidden (/Applications/Mail.app)

TextEdit Application Hidden (/Applications/TextEdit.app)

iTunes Application Hidden (/Applications/iTunes.app)

Rogue Amoeba Schedule Helper Application Hidden (/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)

BusyCal Application (/Applications/BusyCal 2/BusyCal.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Pro/Adobe Acrobat Pro 8.app/Contents/Support/AdobeResourceSynchronizer.app)

Aimersoft Helper Compact Application (~/Library/Application Support/Helper/Aimersoft Helper Compact.app)

Audio Hijack 3 Schedule Helper Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

EyeTV Helper Application (/Library/Application Support/EyeTV/EyeTV Helper.app)

MagicMenu Application (/Applications/Stuffit Deluxe 16/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

Adobe Photoshop CC 2015 Application Hidden (/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app)

Dropbox Application (/Applications/Dropbox/Dropbox.app)

Other Apps:ⓘ

[running] N4RA379GBW.com.busymac.busycal2.alarm

[running] com.acrylic.WalletMac.115872

[running] com.adobe.Photoshop.520992

[running] com.adobe.acc.AdobeDesktopService.132832.B7A55C0F-04EE-4F51-9E97-CE372E099DE5

[running] com.adobe.accmac.314912

[running] com.adobe.illustrator.52832

[running] com.aimersoft.helper_compact.17312

[running] com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck

[running] com.busymac.busycal2.59872

[running] com.elgato.eyetvhelper.17632

[running] com.getdropbox.dropbox.791072

[running] com.halfbits.FileShredder.49632

[running] com.intego.virusbarrier.daemon.realtime

[running] com.rogueamoeba.ScheduleHelper.16672

[running] com.rogueamoeba.audiohijack3.schedulehelper.128352

[running] com.stuffit.MagicMenu.128672

Internet Plug-ins:ⓘ

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Support]

Flip4Mac WMV Plugin: Version: 2.4.0.11 [Support]

RealPlayer Plugin: Version: Unknown [Support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

Silverlight: Version: 4.0.60531.0 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

PepperFlashPlayer: Version: 20.0.0.286 - SDK 10.6 [Support]

SharePointBrowserPlugin: Version: 14.5.6 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

Safari Extensions:ⓘ

AdBlock

My eBay Manager

iTube Studio

Translate

Quickstyle

Pin It Button

3rd Party Preference Panes:ⓘ

Flash Player [Support]

Java [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

amalgam essaybee: Disk size: 998.70 GB Disk used: 472.04 GB

Destinations:

essaybee4 [Local]

Total size: 2.00 TB

Total number of backups: 70

Oldest backup: 3/07/2015, 8:51 am

Last backup: 25/01/2016, 9:39 am

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 472.04 GB X 3)

Top Processes by CPU:ⓘ

82% File Shredder

16% WindowServer

10% mds

8% mdworker(18)

6% com.apple.WebKit.WebContent

Top Processes by Memory:ⓘ

904 MB kernel_task

639 MB virusbarriers

627 MB Adobe Photoshop CC 2015

430 MB softwareupdated

369 MB File Shredder

Virtual Memory Information:ⓘ

3.58 GB Free RAM

8.41 GB Used RAM (2.98 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jan 25, 2016, 08:42:30 AM ~/Library/Logs/DiagnosticReports/com.apple.security.pboxd_2016-01-25-084230_[re dacted].crash

/System/Library/PrivateFrameworks/RemoteViewServices.framework/XPCServices/com. apple.security.pboxd.xpc/Contents/MacOS/com.apple.security.pboxd

Jan 25, 2016, 07:36:41 AM Self test - passed

Jan 25, 2016, 12:40:11 AM /Library/Logs/DiagnosticReports/File Shredder_2016-01-25-004011_[redacted].cpu_resource.diag [Details]

/Applications/File Shredder.app/Contents/MacOS/File Shredder

Jan 24, 2016, 09:28:28 PM ~/Library/Logs/DiagnosticReports/Mail_2016-01-24-212828_[redacted].crash

com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

Jan 23, 2016, 11:58:30 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-01-23-235830_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/Adobe Photoshop CC 2015

Jan 23, 2016, 02:42:37 PM ~/Library/Logs/DiagnosticReports/Finder_2016-01-23-144237_[redacted].crash

com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Jan 23, 2016, 01:25:45 PM /Library/Logs/DiagnosticReports/Adobe InDesign CC 2015_2016-01-23-132545_[redacted].hang

/Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Jan 22, 2016, 05:28:39 PM /Library/Logs/DiagnosticReports/File Shredder_2016-01-22-172839_[redacted].cpu_resource.diag [Details]

Jan 22, 2016, 02:48:45 PM /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015_2016-01-22-144845_[redacted].cpu_resource.diag [Details]

Jan 22, 2016, 11:00:19 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-01-22-110019_[redacted].crash

/Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

iMac, OS X El Capitan (10.11.3)

Posted on Jan 24, 2016 3:04 PM

Best reply

BobTheFisherman

Level 9

79,387 points

Posted on Jan 24, 2016 5:07 PM

Remove your third party apps that claim to protect, manage, boost performance, clean, etc. your computer. EG, Intego, DiskWarrior,

View in context

18 replies

etresoft

Level 8

46,654 points

Jan 29, 2016 6:48 AM in response to Vapresto

Vapresto wrote:

Hmmm... not so sure: I don't use Chrome on my MBP (far too painful) and I have disabled EVERYTHING in Spotlight (I never use it anyway and it just slows everything down - especially painful with Aperture, as it seems to try and index every thumbnail and preview!)

Hello again Vapresto,

I'm just guessing based on what I see most other people doing. Spotlight shouldn't be having that much of an impact. Perhaps your drive is failing. Sometimes hard drives don't have spectacular failures with sound and/or errors in logs. Sometimes they just slow way down until you can't stand it anymore.

Maybe my computer is toast and El Capitan has just finished it off, but I thought the main advantage of EC was to be more efficient? I only upgraded because others said it had made their older Macs faster, with less RAM than most newer machines?

I had heard others say that too. It isn't true in my experience. I find El Capitan a little bit slower.

Really regretting upgrading, to be honest - seriously considering going right back to Snow Leopard, which is when it worked best with Aperture 3... I have the discs for both, but just not sure I'm brave enough to format the drive!

It sounds like your drive should probably be replaced anyway. Get a new one and format away!

Feb 9, 2016 10:20 AM in response to amalgamsab

I also have been experiencing everything slow since moving to El Capitan 10.11.1.

I have a MBP Early 2008. 2.4 GHz Core 2 Duo, 4GB RAM, 1TB SSD.

Every program runs slower than before the "upgrade". Frequently, when printing from MS Word, the program shows the color wheel indefinitely until I force quit and restart it. It does not matter which browser I use. I have tried Safari, Chrome and Firefox. Launching applications is slow.

Everything is slow! Simply finding a WiFi network takes significantly longer.

None of these symptoms occurred before this "upgrade".

I have been a Mac user since the 1980's. This is the worst support I have ever experienced with Apple.

etresoft

Level 8

46,654 points

Feb 9, 2016 10:51 AM in response to zing43000

Hello zing43000,

I suggest you start your own thread, describe the problem, and include your EtreCheck report. If you already have an SSD, most suggested fixes aren't going to be applicable. You really need your own thread on this one.

El Capitan 10.11.3 running very, very slow. See EtreCheck report…