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Can't empty trash in El Capitan

Hi there!


I deleted one user account from my MacBook. That went fine. But the procedure left some folders to my drive. I moved them to the trash. When I try to empty the trash, I get the following error codes: "The operation can't be completed because an unexpected error occurred (error code -50)" and "The operation can't be completed because the item "ITEM NAME" is in use". Just run DiskWarrior 5 from external drive, and my internal drive Macintosh HD should be ok.


But in practise I have now 20 empty folders in my trash and I cannot delete them. Otherwise the computer is working normally. But because of that every time I want to empty my trash, I need to click the mouse 20 time extra! Doh... The size of every folder is 0K.


I have been talking with Apple Support and tried several console tricks, no help. Their last advice was to manually copy every file I need to external disk and then format the whole Macintosh HD and re-install the OS. I wouldn't want to go that far, if there's still something more I could try before that. Any suggestions?

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Jan 25, 2016 8:19 AM

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Posted on Jan 25, 2016 1:13 PM

Please open the Trash and select the items that you can't delete. Right-click or control-click. From the popup menu, select

Delete immediately...

Confirm when prompted.

22 replies

May 17, 2016 2:48 PM in response to soundefilm

I had the same problem. This is what worked for me today (after reading all the other responses):

Booted up in Snow Leopard (which I have on another partition).

Open TinkerTool (still a free download, old versions available) for Snow Leopard (10.6.8)

Click option to "Show hidden files"

Navigate to the now unhidden trash in the El Capitan User/(account name)/.trash folder

Change permissions on the .trash by right clicking and setting it for you to read/write

Select the items and drag it to the Snow Leopard trash

Empty Trash

Gone!

I was so happy this worked. Old Toad on another part of the Apple Support forum said to try this:


Select the items that won't delete and use the key combination of Option+Command+Delete. You'll get this window to complete the deletion:

User uploaded file

I found this after I tried it my way. Don't know if it works but it sounds a lot simpler!

Jul 26, 2016 9:32 PM in response to soundefilm

[SOLVED]


Hi there,


I had the same problem with an second HDD on a Mac Pro. The trash couldn't be empty with those files I have deleted form this HDD. Crazy thing but when I change the SATA port of that very HDD the problem solves and I empty the trash normally. Simple as that. Searching on google and the same with external hard drives, change the USB port and that's it. Try to remove your HD and turn the MacBook on. Error, of course. Turn it off and re-attach the HD. Turn it on. Hope to solve.


I think it is an error with the OS or SMBIOS (or communication between them). Hope the experts can understand better the problem with this information.


Thanks,

Nov 28, 2016 4:46 PM in response to soundefilm

I've been working on this same (similar) problem with Apple for weeks now. They've collected all the pertinent from my iMac 5k - TWICE, which was evaluated by Apple Engineering, and they haven't a clue! I've dealt with 3 Sr. Advisors on this, and they throw everything at the wall to see if anything sticks - but, of course, nothing does. I've found on a number of occasions that APP is inept - and their software updates and upgrades are actually downgrades! I continually read about the problems that people are having with "The computer for the rest of us", and beside these problems is their inability to understand (Sr. Jonny - are you listening?) the very basic tenets of good design which is FORM FOLLOWS FUNCTION. It's obvious that they are far more concerned with form rather than function. Sheer lunacy.

Can't empty trash in El Capitan

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