Can ANYONE please tell me what's happening?

Question

Can ANYONE please tell me what's happening?

I keep getting warnings that my browser is blocking websites as if I were going to them and I'm not. All movie and music websites. Its crazy. Then all my social media starts popping up that Im logging in from different states and its locking me out.

I checked our router, nobody unauthorized is using it. Just in case I changed the password. I've already deleted Google Chrome, but I need it back. I am at a complete loss right now and would love if someone could help me out.

Thanks in advance.

Im not going to any of these websites. Im an author. I'm dead set against pirating other's work. IDC if its big production or Indie Author/ artist.

MacBook Pro (Retina, 13-inch, Late 2013)

Posted on Jan 27, 2016 8:21 PM

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Answer 1

Jan 27, 2016 8:23 PM in response to Serendipitee75

Uninstall Avast. It is worthless on a Mac. All it does is cause problems as you have just discovered.

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Answer 2

Jan 27, 2016 8:25 PM in response to Allan Eckert

Okay, thanks. But that doesn't really explain why it says I'm going to these sites. :/

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Answer 3

Jan 27, 2016 8:27 PM in response to Serendipitee75

Do as Allan said. Also: Effective defenses against malware and other threats

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Answer 4

Jan 27, 2016 8:31 PM in response to Serendipitee75

Serendipitee75 wrote:

Okay, thanks. But that doesn't really explain why it says I'm going to these sites. :/

because you installed third party anti virus software that produces false alerts.

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Answer 5

Jan 27, 2016 8:31 PM in response to BobTheFisherman

I'll gladly do that, but it still worries me that something isn't right that it's giving me that type of warning in the first place. Why is it blocking something I'm not even going to or been to. Why did my password get changed? Obviously something isn't right. 😟

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Answer 6

Jan 27, 2016 8:34 PM in response to Serendipitee75

Please download and install EtreCheck from http://etrecheck.com/

Run it and post the report here.

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Answer 7

Jan 27, 2016 8:35 PM in response to BobTheFisherman

Thanks so much for the link and info.

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Answer 8

Jan 27, 2016 8:38 PM in response to Serendipitee75

Serendipitee75 wrote:

I'll gladly do that, but it still worries me that something isn't right that it's giving me that type of warning in the first place. Why is it blocking something I'm not even going to or been to. Why did my password get changed? Obviously something isn't right. 😟

Read the link I posted above.

Also you asked "Why did my password get changed?". It got changed because you changed it. "Just in case I changed the password."

Uninstall Avast. If issues remain afterwards we will address them after the uninstall.

Reply

Answer 9

Jan 27, 2016 8:41 PM in response to Allan Eckert

Here goes my life to the entire interwebz. lol

EtreCheck version: 2.7.8 (238)

Report generated 2016-01-27 23:39:20

Download EtreCheck from http://etrecheck.com

Runtime 2:01

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Other problem

Description:

Keep getting notices that browser is going to websites I am not going to.

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 196 - SN = D864456T024FT5YAL

Video Information: ⓘ

Intel Iris

Color LCD 2560 x 1600

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour

Disk Information: ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Untitled (disk1) / : 249.80 GB (104.63 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Fitbit Inc. Fitbit Base Station

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchDaemons/com.80pct.FreedomHelper.plist

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Support]

/System/Library/Extensions

[not loaded] jp.co.toshiba.driver.ToExtCmd (1.0.2) [Support]

Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[running] com.avast.update-agent.plist [Support]

[loaded] com.avast.userinit.plist [Support]

[failed] com.bitdefender.antivirusformac.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] org.macosforge.xquartz.startx.plist [Support]

Launch Daemons: ⓘ

[running] com.80pct.FreedomHelper.plist [Support]

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.avast.init.plist [Support]

[loaded] com.avast.uninstall.plist [Support]

[loaded] com.avast.update.plist [Support]

[loaded] com.bitdefender.AuthHelperTool.plist [Support]

[failed] com.bitdefender.upgrade.plist [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]

User Launch Agents: ⓘ

[loaded] com.avast.home.userinit.plist [Support]

[loaded] com.spotify.webhelper.plist [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome UNKNOWN (missing value)

Avast SecureLine VPN UNKNOWN (missing value)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Freedom Application (/Applications/Freedom.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Other Apps: ⓘ

[running] com.apple.xpc.launchd.oneshot.0x10000002.EtreCheck

[loaded] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[running] com.fitbit.GalileoMenubar.78752

[running] com.getdropbox.dropbox.19232

[loaded] com.trendmicro.ATLoginItemHelper

[running] com.trendmicro.DrCleaner.116512

Internet Plug-ins: ⓘ

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

SlingPlayer: Version: Unknown - SDK 10.8 [Support]

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

User internet Plug-ins: ⓘ

DISH Anywhere Player: Version: ECHO.2.18.0 [Support]

Safari Extensions: ⓘ

AdBlock

Avast Online Security

Add To Amazon Wish List

F.B. Purity - Cleans Up Facebook

Save to Pocket

Pin It Button

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 249.80 GB Disk used: 145.16 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 999.86 GB

Total number of backups: 27

Oldest backup: 12/12/14, 9:52 PM

Last backup: 12/23/15, 3:39 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.80 GB X 3)

Top Processes by CPU: ⓘ

4% WindowServer

1% kernel_task

1% fontd

0% Dropbox

0% Dock

Top Processes by Memory: ⓘ

868 MB com.apple.WebKit.WebContent(5)

751 MB kernel_task

459 MB softwareupdated

246 MB mdworker(15)

229 MB Safari

Virtual Memory Information: ⓘ

100 MB Free RAM

7.90 GB Used RAM (1.91 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jan 27, 2016, 10:59:00 PM ~/Library/Logs/DiagnosticReports/app_mode_loader_2016-01-27-225900_[redacted].c rash

com.google.Chrome.app.Profile-5-blpcfgokakmgnkcojhhkbfbldkacnbeo - /Users/USER/*/Profile 5 blpcfgokakmgnkcojhhkbfbldkacnbeo.app/Contents/MacOS/app_mode_loader

Jan 27, 2016, 10:14:20 PM Self test - passed

Jan 26, 2016, 03:53:53 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-01-26-155353_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Jan 25, 2016, 10:29:33 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2016-01-25-222933_[redacted].c pu_resource.diag [Details]

/Library/Application Support/Avast/*/com.avast.daemon

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Answer 10

Jan 27, 2016 8:44 PM in response to Serendipitee75

You did not uninstall Avast as we asked you to.

Also uninstall Trendmicro.

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Answer 11

Jan 27, 2016 8:45 PM in response to BobTheFisherman

I tried. It said I can't while its running. And there's no quit button. Ill turn everything off in it and try again. I was trying to post that before but I was past my post limit or something.

Reply

Answer 12

Jan 27, 2016 8:52 PM in response to Serendipitee75

While your at it also get rid of BitDefender and TrendMicro. They are also worthless.

No wonder your Mac is running so poorly. One AV package is bad enough but three of them is horrible. With all of the damage that they can cause it is very much possible you may be force to erase the drive and install everything except the AV packages again.

Reply

Answer 13

Jan 27, 2016 8:50 PM in response to Serendipitee75

How to uninstall Avast: https://www.avast.com/en-eu/faq.php?article=AVKB67

Reply

Answer 14

Jan 27, 2016 8:52 PM in response to Allan Eckert

I think I got it. And I don't have anything that says bit defender in my apps. Is it somewhere else?

New scan

EtreCheck version: 2.7.8 (238)

Report generated 2016-01-27 23:49:04

Download EtreCheck from http://etrecheck.com

Runtime 1:52

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 196 - SN = D864456T024FT5YAL

Video Information: ⓘ

Intel Iris

Color LCD 2560 x 1600

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour

Disk Information: ⓘ

APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Untitled (disk1) / : 249.80 GB (104.63 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Fitbit Inc. Fitbit Base Station

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchDaemons/com.80pct.FreedomHelper.plist

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[not loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[not loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Support]

/System/Library/Extensions

[not loaded] jp.co.toshiba.driver.ToExtCmd (1.0.2) [Support]

Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Support]

[failed] com.bitdefender.antivirusformac.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] org.macosforge.xquartz.startx.plist [Support]

Launch Daemons: ⓘ

[running] com.80pct.FreedomHelper.plist [Support]

[loaded] com.adobe.ARMDC.Communicator.plist [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Support]

[loaded] com.adobe.agsservice.plist [Support]

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.bitdefender.AuthHelperTool.plist [Support]

[failed] com.bitdefender.upgrade.plist [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist [Support]

[running] com.fitbit.galileod.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]

User Launch Agents: ⓘ

[loaded] com.spotify.webhelper.plist [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome UNKNOWN (missing value)

Avast SecureLine VPN UNKNOWN (missing value)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Freedom Application (/Applications/Freedom.app)

Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Other Apps: ⓘ

[loaded] com.avast.home.userinit

[running] com.etresoft.EtreCheck.164192

[running] com.fitbit.GalileoMenubar.78752

[running] com.getdropbox.dropbox.19232

[loaded] com.trendmicro.ATLoginItemHelper

Internet Plug-ins: ⓘ

o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

Google Earth Web Plug-in: Version: 7.1 [Support]

Default Browser: Version: 601 - SDK 10.11

SlingPlayer: Version: Unknown - SDK 10.8 [Support]

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Support]

Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version

User internet Plug-ins: ⓘ

DISH Anywhere Player: Version: ECHO.2.18.0 [Support]

Safari Extensions: ⓘ

AdBlock

Avast Online Security

Add To Amazon Wish List

F.B. Purity - Cleans Up Facebook

Save to Pocket

Pin It Button

3rd Party Preference Panes: ⓘ

Flash Player [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 249.80 GB Disk used: 145.17 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 999.86 GB

Total number of backups: 27

Oldest backup: 12/12/14, 9:52 PM

Last backup: 12/23/15, 3:39 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.80 GB X 3)

Top Processes by CPU: ⓘ

60% mds_stores

29% rm

28% Dropbox

11% kernel_task

9% dbfseventsd(3)

Top Processes by Memory: ⓘ

819 MB com.apple.WebKit.WebContent(3)

756 MB kernel_task

459 MB softwareupdated

246 MB mdworker(15)

229 MB Safari

Virtual Memory Information: ⓘ

298 MB Free RAM

7.71 GB Used RAM (2.10 GB Cached)

6 MB Swap Used

Diagnostics Information: ⓘ

Jan 27, 2016, 10:59:00 PM ~/Library/Logs/DiagnosticReports/app_mode_loader_2016-01-27-225900_[redacted].c rash

com.google.Chrome.app.Profile-5-blpcfgokakmgnkcojhhkbfbldkacnbeo - /Users/USER/*/Profile 5 blpcfgokakmgnkcojhhkbfbldkacnbeo.app/Contents/MacOS/app_mode_loader

Jan 27, 2016, 10:14:20 PM Self test - passed

Jan 26, 2016, 03:53:53 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-01-26-155353_[redacted].cpu_resource.diag [Details]

/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Jan 25, 2016, 10:29:33 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2016-01-25-222933_[redacted].c pu_resource.diag [Details]

/Library/Application Support/Avast/*/com.avast.daemon

Reply

Answer 15

Jan 27, 2016 8:58 PM in response to Serendipitee75

You still have bits and pieces of Avast, BitDefender and TrendMicro installed on your Mac.

If some time in the past you installed BitDefender and TrendMicro and then failed to uninstall them properly as you just did with Avast that could be how you have all of the those parts of the AV package still installed.

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