Windows 10 crashing, but not sure why.

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Level 1

44 points

Windows 10 crashing, but not sure why.

In the last couple of days, Windows 10 fails to start when switching from OS X to Windows in Bootcamp. I recently installed the latest update to OS X El Capitan and Windows started fine from Bootcamp. After about 3-4 mins in Windows -- it was downloading and installing updates -- screen goes black, and then a screen pops up indicating "Attempting Automatic Repairs". Those automatic repairs failed. After several attempts to restart, I eventually got a "no bootable disk found" error.

So I decided to use Bootcamp Assistant to uninstall Windows and remove the partition, and then do a fresh partition and windows reinstall. Same thing happens. Windows installs fine, runs fine for 3-4 mins and then crashes.

I have no idea if this crash is due to a Microsoft issue involving updates, a conflict involving Bootcamp or Apple drivers, or something else. Anyone have ideas?

iMac, OS X El Capitan (10.11.3), iMac 2015 21.5 4k Retina

Posted on Jan 28, 2016 5:42 PM

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Answer 1

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Loner T

Level 9

59,513 points

Jan 28, 2016 9:32 PM in response to Headhunter06

Can remove and re-install W10 and not connect to any network during the W10 installation? Once W10 is completely installed and BC drivers are in place, create a Windows System Restore point. Connect to the Internet and try Windows Update. If it behaves the same way, roll back to the Restore Point without connecting to the network, and disable Windows Automatic Updates. After Automatic Updates are disabled, connect to the network and test.

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Answer 2

Loner T

Level 9

59,513 points

Feb 27, 2016 7:58 PM in response to mothman07

mothman07 wrote:

On my 2015 21.5" 4K imac there is no option to download the BCA separately

This is the available option to download the BC6 drivers.

mothman07 wrote:

... nor is there any option to install via usb.

The 2015 Macs use an internal partition called OSXRESERVED as documented in https://help.apple.com/bootcamp/assistant/6.0/#/bcmp173b3bf2 .

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Answer 3

Loner T

Level 9

59,513 points

Feb 28, 2016 8:07 AM in response to jrkagan

On the OS X side, About This Mac -> System Report -> Graphics/Displays. It should be similar to the following.

On The Windows side, Device Manager -> Properties (the example shows a Broadcom Wireless Network adapter)

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Answer 4

Mar 1, 2016 2:54 AM in response to Loner T

Loner T wrote:

On the OS X side, About This Mac -> System Report -> Graphics/Displays. It should be similar to the following.

Here is what I've got :

Fournisseur : Intel (0x8086)

Identifiant du périphérique : 0x1622

Identifiant de révision : 0x000a

What does that mean ? It is not similar. thx

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Answer 5

bazzacad

Level 1

12 points

Oct 13, 2016 2:01 PM in response to jpnkira

I'm having a similar issue. I'm getting Blue Screens every few days with KMODE_EXCEPTION_NOT_HANDLED for AppleSSD.sys.

I don't think this started happening until after I updated to the Anniversary Edition, but I wasn't on the previous build for very long as it was a new setup. Has anyone else had this same BSoD? Maybe if I reinstall I should also prevent the SSDs IDs from updating....

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Answer 6

bazzacad

Level 1

12 points

Oct 14, 2016 12:05 PM in response to Loner T

Hmmmm, AutoRuns is showing AppleSSD.sys being loaded.

But the device manager doesn't show them being used for the drives.

Maybe the issue is related to this....

https://mspoweruser.com/microsoft-confirms-freezing-issues-upgrading-windows-10- anniversary-update/

Looks like Windows 10 is treating the Fusion drive as 2 drives & maybe the apps are bing stored on the hard drive instead of the SSD.

Still think I should remove AppleSSD.sys? Makes me think I won't be able to boot up if I do so...

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Answer 7

Loner T

Level 9

59,513 points

Mar 8, 2016 5:36 AM in response to Klewis270

On the first screen that Windows Installer requests the choice of partitions, physically disconnect any network connections, install Windows, BC drivers, create a Windows System Restore point, see Hans_NL's post here about disabling driver updates.

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Answer 8

May 25, 2016 1:07 PM in response to mrunorganized

FYI i was able to fix this issue in a very convoluted way!

Unplugged Ethernet during install process
Installed bootcamp drivers
Restarted
Created Restore Point
Go into services and stop the windows update service
Plug In Ethernet
download show/hide windows update tool
Turn on windows update services
Run downloaded program and choose to hide all intel updates
Go into services and stop the windows update service (can't do this before you run the show/hide tool so you need to be quick!).
Go into the download folder for windows update (C:\Windows\SoftwareDistribution\Download and SHIFT DELETE all files
Re-Enable windows update service
Check for updates - windows should now correctly skip the updates you have hidden.

I think the reason why the tool doesn't work without this complicated method is that once it starts downloading it its too late to "hide"

I hope this helps someone else!

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Answer 9

Headhunter06 Author

Level 1

44 points

Jan 28, 2016 5:49 PM in response to Headhunter06

I should add that I have no peripherals installed on my iMac, no usb extenders, or anything. It is a brand new (less than a month old) stock iMac 21.5 4K Retina with 2TB Fusion Drive. Windows worked fine for two weeks until this week after either the OS X update or some gremlin in the Microsoft world. I'm stumped.

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Answer 10

Headhunter06 Author

Level 1

44 points

Jan 28, 2016 9:33 PM in response to Loner T

Yes, this worked. There is some Intel driver that Windows Update downloads -- possibly the Iris Pro 6200 driver or one of the various Chipset updates -- that seems to hang the system.

I did two things: First, I used "Metered Connection" to stop some of the updates, but not the Windows 10 system updates such as the cumulative or Internet Browser, etc. This allowed Windows to successfully activate. Once those updates were installed, I used Control Panel/Administrative Tools/Services to disable Windows Update. I also used a MS Windows tool to "Hide or Show Updates" to select all of the Intel updates -- of which there are many -- to stop those from installing.

Once all of that was done, I created a Restore Point.

Interesting thing: With the above it ran fine for hours. Then on a whim, I turned off the "Metered Connection" setting. Within maybe 3-4 mins, some unknown update was downloaded and crashed the system. When the Repair screen came up, Restore got me back and running.

Best I can figure, one of the many Intel drivers is causing the crash.

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Answer 11

Loner T

Level 9

59,513 points

Jan 29, 2016 7:32 AM in response to Headhunter06

Headhunter06 wrote:

Best I can figure, one of the many Intel drivers is causing the crash.

I have seen several cases of this so far, where Iris drivers are being applied by Windows Update to Macs, and the VendorID/PID of the Mac versions is included, which should not be. There are enough differences. I do not know if Intel is the issue (not assigning proper VID/PID) or Apple is lazy (using VID/PID without ensuring that they match the regular PC versions). Apple is known to do this with some AMD cards as well. It causes pain and grief for the user.

My recommendation to look very closely at Drivers provided by Windows Update, before you let them in on your Mac.

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Answer 12

Jan 29, 2016 9:37 AM in response to Headhunter06

Can you explain a little more how you hid the Intel updates using a Microsoft tool? I've been having this trouble for the past day and I thought it was my hardware malfunctioning. Everything works until I try updating Windows and since I can't eliminate the Intel updates I'm stuck with NO updates which isn't exactly good.

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Answer 13

Headhunter06 Author

Level 1

44 points

Jan 29, 2016 3:36 PM in response to falterego

There are three methods: The first is to go into your Windows wifi settings and select the option to make your wifi connection a "metered" connection. This suspends automatic downloads, unless you specifically select them.

The second option, is the Microsoft "Show Hide Updates" tool. https://support.microsoft.com/en-us/kb/3073930. I set it up to suspend updates for all Intel drivers. Unfortunately, I have no idea how long that suspension lasts -- whether permanently until deselected, until next update is posted, or what. The documentation for it is light at best.

Last option is to go into Control Panels/Administrative Tools/Services and manually stop and disable Windows Update. Don't do this for an initial install (or reinstall) of Windows because it needs the update function to activate Windows. But as soon as activated, you can shut it off.

Anyway, it seems the Apple issued Intel Iris Pro 6200 drivers that Bootcamp installs work fine. The newer driver offered through Windows Update seems to be the culprit. My system worked flawlessly until that new driver was issued through the Windows Update.

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Answer 14

jrkagan

Level 1

134 points

Jan 29, 2016 7:39 PM in response to Headhunter06

I'm having the same problem with a 2013 iMac with the Iris Pro 5200 chipset. As soon as that update is installed, the computer crashes and won't start up except in safe mode. I have not yet found a way to prevent Windows Update from automatically installing the driver each time I restore or roll back.

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Answer 15

jrkagan

Level 1

134 points

Jan 31, 2016 8:22 PM in response to Loner T

The last option, "go into Control Panels/Administrative Tools/Services and manually stop and disable Windows Update," is the only one that actually stops the update from installing and makes the system usable. Obviously it's not good for the long term health or stability of the system, but for now it's the only thing I've found that works.

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