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Windows 10 crashing, but not sure why.

In the last couple of days, Windows 10 fails to start when switching from OS X to Windows in Bootcamp. I recently installed the latest update to OS X El Capitan and Windows started fine from Bootcamp. After about 3-4 mins in Windows -- it was downloading and installing updates -- screen goes black, and then a screen pops up indicating "Attempting Automatic Repairs". Those automatic repairs failed. After several attempts to restart, I eventually got a "no bootable disk found" error.


So I decided to use Bootcamp Assistant to uninstall Windows and remove the partition, and then do a fresh partition and windows reinstall. Same thing happens. Windows installs fine, runs fine for 3-4 mins and then crashes.


I have no idea if this crash is due to a Microsoft issue involving updates, a conflict involving Bootcamp or Apple drivers, or something else. Anyone have ideas?

iMac, OS X El Capitan (10.11.3), iMac 2015 21.5 4k Retina

Posted on Jan 28, 2016 5:42 PM

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Question marked as Top-ranking reply

Posted on Jan 28, 2016 9:32 PM

Can remove and re-install W10 and not connect to any network during the W10 installation? Once W10 is completely installed and BC drivers are in place, create a Windows System Restore point. Connect to the Internet and try Windows Update. If it behaves the same way, roll back to the Restore Point without connecting to the network, and disable Windows Automatic Updates. After Automatic Updates are disabled, connect to the network and test.

100 replies

Feb 2, 2016 3:43 AM in response to Headhunter06

Today I found a permanent solution.


I had the same problems as described.
I reinstalled win 10 with no internet connection. I installed the bootcamp software (with the Realtek hanging solution) and before I rebooted the system i installed the drivers for my intel iris 5200 pro (iMac mid 2013) found on the intel website. http://www.intel.com/content/www/us/en/support/graphics-drivers/intel-iris-pro-g raphics-5200-for-4th-generation-intel-core-processors.html Only after reboot i connected to the internet and everything was fine!


Hope this helps!

Feb 2, 2016 4:45 PM in response to Turborg

Did this actually fix the problem permanently for you? When I tried this, Windows Update eventually tried to install its own driver anyway, which again crashed the computer. And there is a thread on Reddit where someone figured out that it might be because Microsoft is pushing a driver that is still in beta.

Feb 3, 2016 7:19 PM in response to jrkagan

Just out of stupidity -- and with nothing better to do with my evening -- I again tried re-enabling Windows Update and doing an update. But before I did so, I again used the Microsoft "Show-Hide Updates Tool" to disable all Intel updates. This time it seemed to work. As soon as updates were complete and the system rebooted, I again turned off and disabled Windows Update in the Services section, and created a Restore Point. So far, no BSOD after an hour or so of hard use. I do notice that if Updates is manually disabled and Windows can't phone home, that it will within a day or two return a "Windows is not Activated" error. For my needs, this is no problem -- all I'm doing is MS Flight Simulator, X-Box, and Steam for me and my son. Fingers crossed this is the best temp fix until the offending drivers are properly re-issued.

Feb 5, 2016 2:49 PM in response to Headhunter06

Thanks for this solution Headhunter06! Your "second option" (29 Jan. 3:36) helped me out after some days of problems with black screens and headache how to solve this.

Hoping that Microsoft and Intel can supply a new driver update (someday) that keeps our systems running. In the meantime: no Intel driver updates via Windows Update for me!

Feb 5, 2016 2:49 PM in response to Headhunter06

That's odd, the "Show-Hide Updates Tool" does nothing for me on my system. It shows the offending Intel driver and acts like it is disabling the update, but then 20-40 minutes later I find that the system is downloading and installing the update anyway.


For now I have found no solution works other than turning off updates entirely.

Feb 24, 2016 5:53 AM in response to Loner T

Hi Loner T,


I am currently in discussion with a senior technical advisor AppleCar. I had the same problem : an update was available (not sure exactly which update), automatic restart of the Imac 4K, strange black error screen, freeze, Automatic Repair in loops, etc... I decided to reinitiate Windows (I lost all programs/settings/drivers...). It was perfectly working again. I asked Apple to download the drivers of Bootcamp 6 (which were really hard to find, not available yet via Support Web, if you're looking for those, it is really simple but not obvious : Action section of Menu bar of Bootcamp Assistant.) Just after launching setup.exe of this file and successfully installed bootcamp on Windows 10. I've been asked to restart the computer. I did.And now back to starting point ! impossible to launch windows correctly.


I tried Safe mode to look at the reports and C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt It is written that the critical problem is due to an update unknown. How to check last updates or whatever in order to identify this bad update. Is it possible that Bootcamp App install or update involves/clashes somehow ?

Impossible to acces windows update in safe mode to disable automatic updates, my "integrated administrator account is not connected, impossible"....


I am thinking of saving all my files and restart the Bootcamp process from the begining (Erase Bootcamp partition and re-launch bootcamp assistant).

But it won't solve the problem and make things change.


Thank you.


Infos :


Imac 4K 21.5 Late 2015

SSD 250G

16GB RAM

Intel core i5 3.10 GHZ x64

Intel Iris Pro Graphics 6200 (my resolution is currently really bad, safe mode ?)

Bootcamp

Windows 10 Home

Feb 26, 2016 2:22 AM in response to Headhunter06

Hello,


I'm facing the same problem. This is very annoying! First I had to figure out how to install RealTek drivers manually, then the whole system goes down. It is related to Intel drivers together with internet connection and Windows Automatic Update. Does anybody know who is interested to fix this? Apple will not support Microsoft and vice versa.


Thank you.

Feb 26, 2016 4:16 AM in response to MikeICT

Hello MiKelCT,


I'm in. I do not have a lot of time until I reinitiate everything, I'll need my Windows fully functional very soon. By this time, I would be glad to look for a solution and, at least, identify the problem clearly (identify those non-viable drivers). I want to know how to make my W10 partition "safe" for my future files.

We can maybe clearly define a clear procedure to avoid further problems linked to those drivers and updates (we just have to gather the informations we have on this topic) and why not provide this report to Apple/Intel/Windows. And this for the different cases.


I'm wondering if there is a way to know exactly which drivers are bad.

How to know what are the last updates that has been done ?


I had this problem first with an Intel Pro Graphic driver, and then with the Apple WindowsSupport Software. It is maybe not only because of those drivers, but maybe because of the rebooting process...


How to be sure that your system is rebooting on the good partition ?

(I mean when you're doing an update/reboot on W10 or OSX, how to make sure that the machine reboot on respective disks ?)


Is keeping "alt" (to access to different disks) during update/rebooting altering someway the process ?


Thx.

Feb 26, 2016 3:32 PM in response to MikeICT

I too am having the same issue with a new 21.5" 4K imac. Win 10 installs OK, install bootcamp = crash. Contacted Apple Support, explained issue and referenced this thread. Was transferred to a 'Senior Advisor' who had no clue of the issue or any suggestion for resolution. WE ARE SOL PEOPLE.

I need Windows on my imac running as it should, as it does on my 2014 27" 5K imac. This 21.5" 4K imac is on it's way back to the store, I can't use it with a patch work Windows.

Feb 26, 2016 4:37 PM in response to Laurent B.

The problem is caused by the Intel Iris Pro driver that Windows Update is pushing. I have experimented quite a lot with my iMac, which is a 21.5 inch Late 2013 (non-4K) iMac, but it also has an Iris Pro graphics adapter.


I have reinstalled Windows 10 from a system image (I use WinClone) 10+ times - in each case it works absolutely perfectly until the moment that Windows Update installs that particular updated driver; at that moment the system crashes and enters a reboot loop.


Other facts I have found:

- The Microsoft "Show-Hide Updates Tool" has no effect whatsoever, and

- I have stopped the problem from happening by going into Control Panels/Administrative Tools/Services and manually stopping and disabling Windows Update. Obviously this means that the computer is not updating AT ALL anymore, but in this way at least it is now usable.

Feb 26, 2016 4:43 PM in response to Loner T

I wouldn't say that the Windows Updates "cause a lot of problems with Intel GPU drivers;" I have been using Boot Camp in one form or another on 4 Macs over the course of the last 8 years. All have had Intel GPUs, all have had "automatic Windows updates" enabled (going back to Windows Vista), and none have ever had a driver problem before this. I think that's why we're all surprised that suddenly our computers stopped working!


The bottom line is that someone (MS? Intel?) is just pushing a really bad driver, and the opaque nature of Windows 10's Windows Update is exacerbating the problem by preventing the kind of granular control and approval that we would need to prevent the problem.

Feb 26, 2016 5:01 PM in response to jrkagan

Sorry for these "noob" questions but :

1) What is the best choice between restore W10 (loosing all files) from the repairing tool and restart the BCA process on OSX ?

I would like my Imac as "clean" as possible to try what is suggested. I installed BC and restored W10 several times, is this damaging someway ?

2) How to be sure that your system is rebooting automatically after installations on the good partition ?

(I mean when you're doing an update/reboot on W10 or OSX, how to make sure that the machine reboot on respective disks ?)

3) Is keeping "alt" (to access to different disks) during update/rebooting altering someway the process ?


Thx.

Windows 10 crashing, but not sure why.

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