Windows 10 crashing, but not sure why.

jrkagan wrote:

I wouldn't say that the Windows Updates "cause a lot of problems with Intel GPU drivers;" I have been using Boot Camp in one form or another on 4 Macs over the course of the last 8 years. All have had Intel GPUs, all have had "automatic Windows updates" enabled (going back to Windows Vista), and none have ever had a driver problem before this. I think that's why we're all surprised that suddenly our computers stopped working!

Dual-GPUs behave very differently compared to single-GPU Macs. In the past, Apple/Intel/Microsoft have separated product IDs and kept them separate so incorrect updates do not get applied. W10 and Intel have caused more issues than in the past. Many users have had installation issues, and this thread is yet another in the same vein. AMD has been similar too. nVidia has been relatively clean.

The bottom line is that someone (MS? Intel?) is just pushing a really bad driver, and the opaque nature of Windows 10's Windows Update is exacerbating the problem by preventing the kind of granular control and approval that we would need to prevent the problem.

Can you look at the PID/VID in OS X System Report and do the same from Windows side?

I just reset the PC using the reset removing ALL datas from the Automatic Repair Tool (blue screen).
After re-installing Windows successfully, I quickly shut down my Internet connection. (no connection at all)
W10 was clean and running correctly. I went into Control Panels/Administrative Tools/Services and manually stop and disable Windows Update.

Of course all Bootcamp drivers required were missing.

Therefore, I decided to install the WindowsSupport Software provided by Apple (Action Menu BCA on OSX) from a USB KEY. (Previously downloaded)

The installation has been successful. It was then asked to me to reboot the system to finish the installation. I clicked on reboot.

The computer reboot and it happens exactly the same way : rebooting on W10 (dots wheel), freeze, 2x, Automatic tool in loop. Back to the starting point.

I intended to install is the Microsoft "Show Hide Updates" tool (https://support.microsoft.com/en-us/kb/3073930.) after BC drivers.

I do not understand why, I did everything suggested to avoid this hidden Intel Driver been installed. (No connection at all !) At what it has possibly been installed ?

It seems for me that the problem is maybe also due to the BC drivers of the WindowsSupport Software ?!? What is wrong ? I'm lost and desperate.

Later I'll try by restarting the BCA process from OSX. (Removing/Re-install the partition)... last chance I guess. 😟

Thx.

Laurent B. wrote:

I just reset the PC using the reset removing ALL datas from the Automatic Repair Tool (blue screen).
After re-installing Windows successfully, I quickly shut down my Internet connection. (no connection at all)

No. You need to physically remove the connection before you choose the partition for Windows during installation.

Therefore, I decided to install the WindowsSupport Software provided by Apple (Action Menu BCA on OSX) from a USB KEY. (Previously downloaded)

The installation has been successful. It was then asked to me to reboot the system to finish the installation. I clicked on reboot.

The reboot also enables the Network connection. If the cable is in place, you will get the update.

The computer reboot and it happens exactly the same way : rebooting on W10 (dots wheel), freeze, 2x, Automatic tool in loop. Back to the starting point.

I intended to install is the Microsoft "Show Hide Updates" tool (https://support.microsoft.com/en-us/kb/3073930.) after BC drivers.

I do not understand why, I did everything suggested to avoid this hidden Intel Driver been installed. (No connection at all !) At what it has possibly been installed ?

It seems for me that the problem is maybe also due to the BC drivers of the WindowsSupport Software ?!? What is wrong ? I'm lost and desperate.

Later I'll try by restarting the BCA process from OSX. (Removing/Re-install the partition)... last chance I guess.

After Windows is installed without any physical connections and BC drivers are installed, before you connect to any networks, please create a Windows System Restore point. Once you have this in place, then connect to the network via wired or wireless.

Loner T wrote:

No. You need to physically remove the connection before you choose the partition for Windows during installation.

The reboot also enables the Network connection. If the cable is in place, you will get the update.

I did. I physically turned off my router (unpluged). I tried again BEFORE restoring the PC. (From the Automatic Repair Tool, not re-installing W10)

After installing the BC drivers, same thing happenned (no connection at all, physically as well)

What do you mean by "choosing the partition", I had nothing to do, just wait during the restoring process. I guess it is process which was wrong. Sorry
Reinitialization of the PC doesn't remove the update ? Should I reinstall W10 with an .iso on a USB ?

Erasing the partition and re-start the BCA (OSX) process without physically connection could fix the problem ? or is it stupid ?
Thx Loner T, I try to do my best 🙂

This works for sure:

1) Create a new installation from .ISO file and make sure to include Windows support files on Bootcamp assistant.

2) Disconnect your computer from a network.

3) Install Windows 10 to "BOOTCAMP" parition.

4) Run through BC installation.

5) Disable Windows Update process completely from services.

6) Create a restore point.

7) Connect back to internet.

Additionally you can check updates from Apple Software Update. There might be an input device update available.

P.S. If you run into any problems, you can restore your system back to its original state. You may use restore point that was created right after the BC installation or use your own.

1. Can you check the Product Version in Bootcamp.xml on your USB (or OSXRESERVED)?

2. Apart from MikeICT 's suggestion, another option is to run the Intel GPU installer before you apply the BC drivers. You should create a Windows System Restore point, prior to any such changes, right after Windows is installed, before any new drivers are used.

It seems working now :

I restore the partition using BCA on OSX. (Deleting)
I restarted the BCA Process using a .iso

Just before choosing the partition Disc Bootcamp, I physically shut down Internet Connection.

BC drivers has been successfully installed, rebooting alright.

Windows Update disabled.

Metered Connection activated.

Hide-Show Updates Windows Tool on my desktop.

Restore point done on Bootcamp Disc. (I selected 3%, aprox. 2 Go of dedicated space, enough ?)

My brand new W10 partition seems now working well. Thank you very much guys for your help.

I'm, as well, not very confident about this "short-term" solution. Hope real solutions will be provided.

How can we can manually check for available updates ? I've this error code in WU : (0x80070422)

Loner T, how can I tell you the Product Version in Bootcamp.xml on OSXRESERVED ? What's the path ?

Thx

On Macs older than 2015 which support a USB Installer, the Bootcamp.xml is on your USB Installer.

On Macs which use the Optical drive, the file is on the USB Flash drive which is used to download the BC drivers.

On 2015 Macs, it is in a hidden OSXRESERVED partition, visible from the OSX side. This partition is deleted if Windows is properly and successfully installed. A failure at any point may leave this partition.

In all cases, BCA has an Option (Action menu in El Capitan) or an explicit Download option, which will provide the BC6 drivers needed for W10 which can be downloaded to a USB which contains this file.

If it is working, I suggest leaving WU disabled. If there is an update, then I can post on this thread, but it is very unlikely that there will be a 'fix'.

Wow....OK....I missed that in your explanation. Thanks so much for the info. I'm planning to put BC6 on a usb drive, install Win 10 via BCA then simply choose which drivers to install from the BC6 package. Does anyone know if the Intel Iris driver is shown separately ? wouldn't just not installing the Apple version solve this issue?

As Laurent B. notes ...

BC drivers has been successfully installed, rebooting alright.

I suggest following the same steps. Either Apple needs to create a separate PID/VID for their versions of GPUs or Windows has a blatant bug. jrkagan 's information should help, or if you want to post it from your Mac, then the INF files can be checked. The Intel drivers are in two separate folders in $WinPEDriver$ on the USB and also under Drivers -> Intel. You can also look at the INF files. I will check in 6.0.6133 and 6.0.6237 drivers when I get a chance.

Loner T wrote:

1. Can you check the Product Version in Bootcamp.xml on your USB (or OSXRESERVED)?

2. On 2015 Macs, it is in a hidden OSXRESERVED partition, visible from the OSX side. This partition is deleted if Windows is properly and successfully installed. A failure at any point may leave this partition.

1) I found this bootcamp.xml on the WindowsSupport Software downloaded through BCA->Action->Downlad...= 6.0.6237 (it is not the one I used)
2) I can't find this bootcamp.xml in the OSXRESERVED as it has been "deleted" I guess after the successful installation of W10 using BCA (it is how I did)
But, the bootcamp.xml should be the same in both right ? Anyway this worked fine, BCA did its job well (including its own Intel drivers).

WU will stay disabled for sure.

Maybe I can check on my installed drivers on my BOOTCAMP partition to check this product version ? or any other way ?

let me know if I can help you to by providing infos about my system....

I can't find those PID/VID infos as well.

Running Windows 10 with WU disabled is not a good solution in my opinion. I'm trying to delete the Intel Iris driver from the BC6 package before installing Bootcamp drivers. This seems to solve the issue as the Win 10 Iris Pro Driver is supposedly more up to date anyway.

mothman07 wrote:

This seems to solve the issue as the Win 10 Iris Pro Driver is supposedly more up to date anyway.

The more important question is the stability of the current drivers and updates to follow. 😉

I'm glad I found this thread as I've just spent all afternoon with the same problem on my iMac and am currently stuck in the 'Preparing Automatic Repair' loop! I'm happy with the suggested solution but am struggling to get back into windows to do a restore and switch of the updates. I've tried making a bootable W10 repair USB stick and when booting I get the additional options of 'Windows' and ' EFI Boot' but neither selection seems to start safe mode. Can I get into safe mode another way? I've tried F8!

Who would no better what Iris Pro driver is best, Intel of course not Apple. From what I understand reading another thread the 2015 imacs are UEFI complient. You can use Disk Utility to create freespace, boot to a Win 10 installer and run Windows 10 with no BCA at all, I've done it. Win 10 will install drivers and the only one needed from the Bootcamp 6 is the Network controller for wireless. You don't have 'Bootcamp' to choose startup disc but you really don't need it. If you want to return to OSX just shut Windows down, power up and hold option key to boot OSX