Apps like dropbox and google drive all connect with no issues, along with chrome and firefox. Mac app store, itunes, safari will not connect. Running Yosemite. I would upgrade, but I can't even access the app store!
MacBook Pro, OS X Yosemite (10.10.5)
Deselect Proxies if selected.
System Preference > Network > Advanced > Proxies Tab
Unlock the lock if you have to.
Under "Select Protocol", uncheck any box if check marked.
Click "OK" then "Apply”.
Thanks, all boxes were unchecked already
Eric- thanks for the tips, but I've tried all these potential solutions with no fix. I should have stated in my original post that I search far and wide and came across all these steps and tried them previously. That's why I was trying to reach out to see if there are any other possibilities. I've tried the date and time fix, keychain, certificates, double checked all network preferences, proxies...
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
Select a problem from the “Choose a problem” popup menu box and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
Thanks for your reply,
I have the same problem. I have Yosemite 10.10.5. Safari doesn't load a page. Itunestore and App Store don't connect to internet. Firefox doesn't open some pages too.
I have started in safe mode.
Everything works.
In addition I have checked time, date, serial number, DNS setting, Proxy settings.... everything is ok. I have search in applications for mockeeper, found nothing. in home Folder checked Library, Font folder is empty...
from your another post (https://discussions.apple.com/thread/5408109?tstart=0)I have ran this command in Terminal in safe mode:
step 1&2: empty
step 3:
/Library/Components:
/Library/Extensions:
ACS6x.kext
ATTOCelerityFC8.kext
ATTOExpressSASHBA2.kext
ATTOExpressSASRAID2.kext
ArcMSR.kext
CalDigitHDProDrv.kext
HighPointIOP.kext
HighPointRR.kext
PromiseSTEX.kext
SoftRAID.kext
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
AudioMixEngine.framework
NyxAudioAnalysis.framework
PluginManager.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
Default Browser.plugin
Disabled Plug-Ins
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
Silverlight.plugin
Unity Web Player.plugin
Unused
flashplayer.xpt
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
com.oracle.java.Java-Updater.plist
/Library/LaunchDaemons:
com.Triangulum.net-preferences.plist
com.adobe.fpsaud.plist
com.oracle.java.Helper-Tool.plist
com.perion.searchprotectd.plist
com.qualtaghUpd.plist
com.retrue.net-preferences.plist
/Library/PreferencePanes:
Flash Player.prefPane
JavaControlPanel.prefPane
/Library/PrivilegedHelperTools:
/Library/QuickLook:
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
CanonMJPEGAVI.component
CanonMJPEGAVIDec.component
CanonText.component
/Library/ScriptingAdditions:
/Library/Spotlight:
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABCaller.bundle
SkypeABChatter.bundle
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
Library/Input Methods:
.localized
Library/Internet Plug-Ins:
.DS_Store
Library/Keyboard Layouts:
Library/LanguageModeling:
da-dynamic.lm
de-dynamic.lm
en-dynamic.lm
es-dynamic.lm
fr-dynamic.lm
it-dynamic.lm
nb-dynamic.lm
nl-dynamic.lm
pt-dynamic.lm
sv-dynamic.lm
tr-dynamic.lm
Library/LaunchAgents:
com.google.keystone.agent.plist
com.jdibackup.ZipCloud.autostart.plist
com.jdibackup.ZipCloud.notify.plist
com.spotify.webhelper.plist
Library/PreferencePanes:
Library/Services:
step4:
iTunesHelper, Spotify
So I really want to know what the problem is 😟
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-02 12:58:44
Download EtreCheck from https://etrecheck.com
Runtime 3:39
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Click the [Check files] link for help with unknown files.
Problem: Apps are crashing
Description:
safari, app store, iTunes can’t connect to internet
Hardware Information: ⓘ
MacBook Pro Intel Core i5, Intel Core i7 (Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,1
1 2.66 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 787
Video Information: ⓘ
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1920 x 1200
System Software: ⓘ
OS X Yosemite 10.10.5 (14F1605) - Time since boot: less than an hour
Disk Information: ⓘ
ST9750420AS disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Bryce HD (disk1) / : 748.93 GB (336.39 GB free)
Core Storage: disk0s2 749.30 GB Online
HL-DT-ST DVDRW GS23N ()
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Configuration files: ⓘ
/etc/sysctl.conf - File exists but not expected
/etc/launchd.conf - File exists but not expected
/etc/hosts - Count: 1
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
/private/etc/launchd.conf
One adware file found. [Remove]
Unknown Files: ⓘ
/Library/LaunchDaemons/org.macports.mysql5.plist
/opt/local/bin/daemondo --label=mysql5 --start-cmd /opt/local/etc/LaunchDaemons/org.macports.mysql5/mysql5.wrapper start ; --stop-cmd /opt/local/etc/LaunchDaemons/org.macports.mysql5/mysql5.wrapper stop ; --restart-cmd /opt/local/etc/LaunchDaemons/org.macports.mysql5/mysql5.wrapper restart ; --pid=none
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] net.sourceforge.ext2fs.fs.ext2 (1.4d4 - 2016-08-01) [Support]
/System/Library/Extensions
[not loaded] com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9 - 2016-08-01) [Support]
[not loaded] com.cisco.cscotun (1.0 - 2016-08-01) [Support]
[not loaded] com.cisco.nke.ipsec (2.0.1 - 2016-08-01) [Support]
[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.0.3-3 - 2016-08-01) [Support]
Startup Items: ⓘ
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
vpnagentd: Path: /System/Library/StartupItems/vpnagentd
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Oracle: Path: /Library/StartupItems/Oracle
ProTec6b: Path: /Library/StartupItems/ProTec6b
StartOuc: Path: /Library/StartupItems/StartOuc
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 153 Apple tasks
[running] 54 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 44 Apple tasks
[loaded] 135 Apple tasks
[running] 83 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-01-29) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-01-29) [Support]
[loaded] com.divx.dms.agent.plist (2014-11-17) [Support]
[running] com.divx.update.agent.plist (2014-05-19) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-17) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2014-10-14) [Support]
[running] com.wacom.pentablet.plist (2007-12-22) [Support]
Launch Daemons: ⓘ
[not loaded] com.adobe.SwitchBoard.plist (2013-12-24) [Support]
[loaded] com.adobe.agsservice.plist (2016-01-29) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]
[failed] com.google.GoogleML.plist (2008-03-10) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-17) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2014-10-14) [Support]
[failed] com.vmware.launchd.vmware.plist (2011-05-21) [Support]
[not loaded] net.privatetunnel.ovpnagent.plist (2015-12-02) [Support]
[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-08-26) [Support]
[running] org.macports.mysql5.plist (2009-09-20) [Support]
[not loaded] org.macports.ntop.plist (2010-02-24) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2012-01-12) [Support]
[loaded] com.adobe.ARM.[...].plist (2014-03-30) [Support]
[running] com.akamai.single-user-client.plist (2015-09-23) [Support]
[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2014-10-15) [Support]
[loaded] openvpn.net.privatetunnel.app.plist (2016-02-22) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Dropbox Application (/Applications/Dropbox.app)
Music Manager Application Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)
Google Photos Backup Application (/Applications/Google Photos Backup.app)
Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
Other Apps: ⓘ
[running] com.adobe.acc.AdobeDesktopService.164468.11F84FA4-832C-4911-8733-F63CC587135E
[running] com.adobe.accmac.163048
[running] com.getdropbox.dropbox.23320
[running] com.google.Chrome.25592
[running] com.google.GoogleDrive.21900
[running] com.google.android.mtpagent.22752
[running] com.google.gpautobackup.177248
[running] com.google.musicmanager.49164
[loaded] com.simplexsolutionsinc.vpnguardhelperMac
[running] com.wacom.TabletDriver.40360
[running] jp.co.canon.cijscannerregister.65068
[running] jp.co.nikon.Nikon Message Center 2.41212
[running] net.privatetunnel.ovpnagent
[loaded] 379 Apple tasks
[running] 168 Apple tasks
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2014-09-21) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-04-01) Cannot contact Adobe
DivX Web Player: 3.3.1.10 - SDK 10.10 (2015-07-08) [Support]
AdobePDFViewer: 11.0.09 - SDK 10.6 (2014-09-21) [Support]
Unity Web Player: UnityPlayer version 3.3.0f4 (2011-03-02) [Support]
googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
NPRoblox: 1.0.0.3 (2011-06-13) [Support]
GoogleOneClickPluginDeluxe: Unknown
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-28)
QuickTime Plugin: 7.7.3 (2015-10-26)
FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-04-01) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-01-29) [Support]
VLC Plugin: 1.0.3 (2009-11-08) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2014-08-20) [Support]
OVSHelper: 1.1 (2015-01-13) [Support]
Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-16)
Flip4Mac WMV Plugin: 2.2.3.7 (2009-05-21) [Support]
o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]
SharePointBrowserPlugin: 14.1.0 (2012-01-28) [Support]
JavaAppletPlugin: Java 8 Update 25 (2014-10-14) Check version
JoostPlugin: 0.13.8 (2008-01-21) [Support]
User internet Plug-ins: ⓘ
BlueStacks Install Detector: Unknown
Picasa: 1.0 (2011-03-28) [Support]
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Safari Extensions: ⓘ
Avast Online Security - AVAST Software - http://www.avast.com (2014-10-21)
3rd Party Preference Panes: ⓘ
Adobe Version Cue CS3 (2008-07-20) [Support]
Akamai NetSession Preferences (2015-09-23) [Support]
ExtFSManager (2009-07-12) [Support]
Flash Player (2016-03-18) [Support]
Flip4Mac WMV (2009-05-21) [Support]
Growl (2011-05-29) [Support]
Java (2014-09-17) [Support]
MusicManager (2014-09-30) [Support]
OpenBasePreferences (2007-09-09) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
2% kernel_task
2% Google Chrome Helper(14)
1% Creative Cloud
1% fontd
Top Processes by Memory: ⓘ
2.02 GB Google Chrome Helper(14)
603 MB kernel_task
393 MB Google Chrome
156 MB Dropbox
98 MB Dock
Virtual Memory Information: ⓘ
2.14 GB Free RAM
5.86 GB Used RAM (2.31 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Aug 2, 2016, 12:50:29 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-08-02-125029 _[redacted].crash
/System/Library/PrivateFrameworks/AmbientDisplay.framework/Versions/A/XPCServic es/com.apple.AmbientDisplayAgent.xpc/Contents/MacOS/com.apple.AmbientDisplayAgen t
Aug 2, 2016, 12:47:05 PM Self test - passed
Aug 2, 2016, 12:22:34 PM /Library/Logs/DiagnosticReports/iBoostUp_2016-08-02-122234_[redacted].cpu_resou rce.diag [Details]
/Applications/iBoostUp.app/Contents/MacOS/iBoostUp
Aug 1, 2016, 09:30:48 AM /Library/Logs/DiagnosticReports/Google Chrome_2016-08-01-093048_[redacted].cpu_resource.diag [Details]
/Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Try disabling the Avast extension in Safari or better yet, remove it.
Uninstall Avira. Its tends to interfere with the computer's operation while providing minimal to no benefit.
Thanks Eric. Unfortunately when I go to extensions in Safari, it requires safari to connect to the internet and it will not. I uninstalled Avira a long time ago, I'm not sure why anything would still be showing up. I do want to say though that it seems like my issues started around the time I originally installed Avira and that's why I uninstalled it. It looks like there are still some Avira files left behind, but I'm not sure how to completely remove it. The app itself is long gone
Did you try the uninstall instructions I posted earlier?
You have adware installed. Run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.
Also try removing Zipcloud.
macbook pro- safari, app store, itunes all do not connect to internet. Firefox and chrome no problem. Help!
