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URLs not working in Safari or Mail after iOS 9.2.1

After updating my iPad Air 2 iOS 9.2.1, I experienced Safari crashing when trying to open a new tab. I solved this problem by disabling Search Engine Suggestions and Safari Suggestions in Settings, as recommended. However now, if I've done a search, I cannot open any of the links in that search. If I type a specific URL in the Search Box, then I can open the page, but am unable to sign in, use any links from that page, etc. Also, I find that I am unable to open any URL links that I receive in Mail and tapping on a link then locks up Mail... I have done a full sync to my iMac, which can sometimes rectify a problem, but it hasn't helped in this instance.


Has anyone else experienced this?

iPad Air, iOS 9.2.1

Posted on Jan 30, 2016 4:37 AM

Reply
453 replies

Mar 26, 2016 7:50 AM in response to Mrs C Spain

Well, I am pleased I found this thread, I thought this would be an easy fix, but it turns out not. I have multiple Apple devices but the most important one being my wife's IPhone 6. This is needed for her work as she is a community health worker. This is the one that has developed the link fault, she is running 9.2.1. I have tried everything listed above to no avail. This needs to fixed Apple, this really isn't good enough as people now rely on these devices. The reason we choose the apple brand in the first place is... "IT JUST WORKS". I fear this is not the case anymore!

Mar 26, 2016 8:39 AM in response to Mrs C Spain

Just got a reply from an Apple engineer. They are working on resolving the issue in a next iOS update.

In the meantime there is a way to solve the issue.


Go into

Settings > Safari > Advanced

and turn off JavaScript


Go back to Safari and force close it (double click home button, swipe up Safari)


Now open Safari again and . . . url hyperlinks work again.


Obviously, this solution comes at the small inconvenience that websites using JavaScript will not be rendering in an optimal manner.

That is for the next iOS update.

Mar 26, 2016 9:23 AM in response to Mrs C Spain

I Am glad to see that I'm not the only one having the issue...it seems to only be with google searches with me...I did a bing search and could open the links. I upgraded both my 6S/64gb and iPad mini and the problem only seems to be with my phone. I don't like Bing but it will have to do til they fix whatever is going on with google and safari....

Mar 26, 2016 10:46 AM in response to Blue Tree LX

Hi folks,


sorry, but none of these workarounds are real solutions of the problem. Open in a new window and opening links from other apps will freeze these apps.

Disabling Javascript does nothing here. You may use alternative browser but main functions of the devices are not working.


Apple should present a solution now! The problem is present since nearly EIGHT WEEKS!


I am very angry! 👿


Stephan

Mar 26, 2016 11:11 AM in response to Mrs C Spain

I have exactly the same problem since yesterday, am going mad!! I've been a faithful apple fan.... MacBooks, iPads, iPhones.... what is happening now is really bad!!! apple should answer , explain, apologize.

How many of us use our iPads for professional reasons ? such a disruption just should not occur and an answer must be given by apple asap.

Mar 26, 2016 11:16 AM in response to StephanJC

To All very frustrated iPhone and iPad users from someone who like StephanJC has had this bug for 8 weeks.


Before writing this note I have run a few tests on emails and on Safari.


I use the Apple default mail app for my mail accounts, the main two being Hotmail and GMail. If I try to open hypertext links in mails in those accounts set up in the Apple default mail app the hypertext links don't work and the device freezes. However:


- I also have the GMail app. If I go to exactly the same gmail with the hypertext link that froze using the default mail app, in the GMail app the link takes me to Google Chrome and it opens fine. Chrome works to open the link.


- and I have the Outlook app. If I go to exactly the same hotmail with the hypertext link that froze using the default mail app, with Chrome set as the default engine in the Outlook app, the link takes me to Chrome and it opens fine. Chrome works to open the link.


Search links seem to work in Safari with JavaScript turned off. I have not yet tried Blue Trees suggestion.


That engineer had better keep working 24/7!

Mar 26, 2016 11:27 AM in response to StephanJC

Stephan, I totally agree.

We, the customers, not Apple, have found some temporary solutions which partially bypass Apples software but, basically, iOS is flawed and buggy in a manner so irresponsably managed by Apple that has never been seen by me.

I'm a grandad who bought my first Apple in the summer of 1971 and for the first time see a lack of response by Apple that is totally shameful.

NO doubt many of us are reconsidering what to purchase and when. So much for a loyal base being ignored for more info than a month.

i also am very angry.

Andres

URLs not working in Safari or Mail after iOS 9.2.1

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