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Random locking during workout

I have been running with my new Apple Watch. Frequently the watch will lock during my workout. I also run without my phone and often my run keeper app will

stop due my watch locking. Is this a known issue?

Apple Watch Sport 42mm, iOS 9.2.1

Posted on Feb 2, 2016 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2016 11:38 PM

Hi


The behaviour that you describe may be caused by your watch losing contact with your skin, causing it to believe that it has been removed from your wrist. This may cause fitness tracking apps to pause automatically.


A loose fitting band can trigger this by allowing your watch to lift from your wrist and/or by allowing clothing (for example, the end of a sleeve) to slip beneath the back of the watch.


During exercise, Apple Watch should be worn snugly on the top of your wrist. Apple suggests that you consider tightening your band before workouts and loosening it again afterwards. Better contact with your wrist may also improve heart rate sensor performance during your workout.


More information:

Wearing Apple Watch - Apple Support

Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

Use the Workout app on your Apple Watch - Apple Support

2 replies
Question marked as Top-ranking reply

Feb 2, 2016 11:38 PM in response to Ihardin25

Hi


The behaviour that you describe may be caused by your watch losing contact with your skin, causing it to believe that it has been removed from your wrist. This may cause fitness tracking apps to pause automatically.


A loose fitting band can trigger this by allowing your watch to lift from your wrist and/or by allowing clothing (for example, the end of a sleeve) to slip beneath the back of the watch.


During exercise, Apple Watch should be worn snugly on the top of your wrist. Apple suggests that you consider tightening your band before workouts and loosening it again afterwards. Better contact with your wrist may also improve heart rate sensor performance during your workout.


More information:

Wearing Apple Watch - Apple Support

Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

Use the Workout app on your Apple Watch - Apple Support

Feb 2, 2016 11:39 PM in response to Ihardin25

Workouts may also be paused or ended early due to accidental interactions with your watch's screen.


To help prevent this when using the watch's built-in Workout app, you can lock the screen:


- At any time after starting a workout, press firmly on the display and tap on Lock.

- When you are ready to end the workout, press firmly again and first tap on Unlock.

Random locking during workout

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