Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

the Itune in my pc doesn't detect my iphone

The Itune on my pc doesn't detect my IPhone, the test show this

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

iPhone 4, iOS 6.0.1

Posted on Feb 5, 2016 1:49 PM

Reply
1 reply

Feb 6, 2016 5:41 PM in response to facd00

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.


tt2

the Itune in my pc doesn't detect my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.