Slow Context Menu Loading (Right click)

@himynameisubik

The behavior you describe is exactly the one I'm also experiencing. After a restart it seems as if a cache of all the entries in the context menu has to be build up before showing the menu. If the "cache" was build-up once the menu shows up much faster and the issue is gone until the next restart. 😟

As I said, I issued a bug report and Apple asked for a sysdiagnos. I uploaded this yesterday and again almost received an answer immediately!

To investigate further they need another diagnose, which I will submit right after the next occurrence of our issue.

Due to the fast responses, I think Apple is making efforts to fix this issue, so I would recommend and ask you kindly if you could also issue a bug report via bugreport.apple.com

I'm pretty sure they will get in touch with you very fast, asking for more details.

Maybe this will make it easier to find parameters which are identical on both of our systems 🙂

Thanks in advance if you take the effort!

I submitted a bug report as well. Let's see how long it will take to get a response.

And for further investigation on our side these are my specs

OS X 10.11.2

MacBook Pro 15, Mid 2012

2.6 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 1024 MB

Thanks!

Your machine seems way more performant than mine, so performance does not seem to be an issue...

MBP 15'', Mid 2010

latest OSX 10.11.5

2,53 GHz, i5

4GB Ram (1066MHz)

NVidia 330M, 256 MB

The only "extension" in my context menu is Dropbox! Do use this as well?

Yeah, I also think it doesn't look like it's about the performance. What is strange imho is that everyone that has this problem has a MacBook Pro, or not? Because I do not have the problem on my iMac which has basically the identical setup just better specs.

I'm not even using any extension that make use of the context menu.

Today I received a mail that my bug report was closed since it is a duplicate:

„Engineering has determined that your bug report (26229593) is a duplicate of another issue (25805176) and will be closed."

Is bug 25805176 maybe yours?

I’m a bit sad that Apple has stopped to investigate the issue with me and not asking for further information.

This new layout screws up everything. 😀 That's so horrible...

But no unfortunately my bug is #26387604 and it has also been closed because of the same bug # as yours.

"Engineering has determined that your bug report (26387604) is a duplicate of another issue (25805176) and will be closed."

Funny enough they asked about my log files and after I sent them they closed my ticket...

But no unfortunately my bug is #26387604 and it has also been closed because of the same bug # as yours.

"Engineering has determined that your bug report (26387604) is a duplicate of another issue (25805176) and will be closed."

Funny enough they asked about my log files and after I sent them they closed my ticket...

It seems reasonable: your log files may have helped them to determine that it is the same problem, and therefore they closed it as a duplicate. One case number for one problem.

It might seem reasonable. But a "Thank you, your log file helped us to determine what the problem could be. We will keep you updated." Would be much more helpful for me instead of a "Your bug is a duplicate. We closed it."

Having the same issue on El Capitan 10.11.6, Tried starting in Safe Mode issue did not happen. When I restarted again in normal mode the issue still persisted. Tried reseting PRAM, issue still persists. Not sure what else to try other than a fresh install. Perhaps future os updates may resolve this issue. Also to note I'm running a Mid-2012 Macbook Pro with SSD installed.

This strongly suggests a software issue with something that you have installed (login item, launch agent, application).

You may run Etrecheck and post its report. Often one gets a good idea what may be causing problems from these reports.

Thanks, here is a copy of the Etrcheck report.

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-05 11:32:06

Download EtreCheck from https://etrecheck.com

Runtime 1:56

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 295

Video Information:ⓘ

Intel HD Graphics 4000

S242HL 1920 x 1080

System Software:ⓘ

OS X El Capitan 10.11.6 (15G24b) - Time since boot: less than an hour

Disk Information:ⓘ

Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.90 GB (373.28 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Microsoft Comfort Curve Keyboard 2000

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Beats Updater.app

[not loaded] com.beatsbydre.BeatsDFUSupport (3.0.0 - SDK 10.11 - 2016-06-22) [Support]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 159 Apple tasks

[running] 73 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 47 Apple tasks

[loaded] 158 Apple tasks

[running] 85 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-21) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-06-21) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-21) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-21) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-06-11) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Plex Media Server Application (/Applications/Plex Media Server.app)

Other Apps:ⓘ

[running] com.etresoft.EtreCheck.68192

[running] com.plexapp.plexmediaserver.19872

[loaded] 394 Apple tasks

[running] 177 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-24) [Support]

QuickTime Plugin: 7.7.3 (2016-06-29)

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-25) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-25) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-24) [Support]

Default Browser: 601 - SDK 10.11 (2016-06-29)

Unity Web Player: UnityPlayer version 5.3.5f1 - SDK 10.6 (2016-06-30) [Support]

User internet Plug-ins:ⓘ

npNASAEyes: Unknown

3rd Party Preference Panes:ⓘ

Flash Player (2016-06-13) [Support]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 498.90 GB Disk used: 125.63 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 15

Oldest backup: 2016-06-21, 7:29 PM

Last backup: 2016-07-05, 11:12 AM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 498.90 GB X 3)

Top Processes by CPU:ⓘ

44% mdworker(7)

41% mds

40% mds_stores

5% WindowServer

4% kernel_task

Top Processes by Memory:ⓘ

797 MB kernel_task

451 MB com.apple.WebKit.WebContent(3)

279 MB mdworker(7)

147 MB mds_stores

139 MB Mail

Virtual Memory Information:ⓘ

1.73 GB Free RAM

6.27 GB Used RAM (1.06 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jul 5, 2016, 11:29:23 AM Self test - passed

Jul 5, 2016, 10:16:44 AM ~/Library/Logs/DiagnosticReports/Dock_2016-07-05-101644_[redacted].crash

com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

Jul 4, 2016, 09:16:20 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-07-04-211620_[redacted ].crash

/System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

Jul 4, 2016, 02:04:06 PM ~/Library/Logs/DiagnosticReports/Dock_2016-07-04-140406_[redacted].crash

Jul 4, 2016, 10:55:02 AM ~/Library/Logs/DiagnosticReports/CalNCService_2016-07-04-105502_[redacted].cras h

/System/Library/PrivateFrameworks/CalendarAgent.framework/Versions/A/XPCService s/CalNCService.xpc/Contents/MacOS/CalNCService

Jul 4, 2016, 10:16:21 AM /Library/Logs/DiagnosticReports/iTunes_2016-07-04-101621_[redacted].cpu_resourc e.diag [Details]

/Applications/iTunes.app/Contents/MacOS/iTunes

You seem to be running a very clean system. You have even less login items and kernel extensions than I do :-)

A few things that pop up from looking at the report:

-Spotlight seems to be using a lot of resources (the top 3 processor intensive processes mdworker et al).

-You seem to be using File Vault. I know that this is controversial, but I don't recommend File Vault for most users. I've seen more grief from poor performance to people having trouble accessing their own files because of it than actual benefit.

-You seem to have had a few crashes recently, associated with the Dock or with Spotlight.

Thanks for your help, I was considering turning off FileVault if there isn't much benefit.

Any idea what is causing spotlight to use a lot of resources? I'm not sure what the crashes were with Dock or Spotlight, I am running El Capitan Beta 4 could this be the cause?

Beware that turning off File Vault is not a quick affair. Your mac will have to decrypt the contents of the hard drive, and that can take a looooooooong time, and performance may degrade until it is finished. Do have a full backup before you start.

Thanks it went well and didn't take too long. Made sure to backup prior as well.