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Hi guys,
My problem is, ever startup on my MacBook Pro, the first time I Right Click takes a long time to appears, but only the first time!
Someone nows how to fix?
In the ~/Library/Contextual Menu Items doesnt have anything.
/System/Library/Contextual Menu Items doesnt existe
Anybody can hep me?
Thanks!
MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.3)
Hi Marconato,
Thank you for visiting Apple Support Communities.
If the first time you right click takes a long time when you start up your MacBook Pro, I recommend first testing in safe mode and a new user account. These tests can help us determine what to try next, as mentioned in How to test an issue in another user account on your Mac.
Start up in safe mode using the steps below, and see if the contextual menu takes a long time to appear when you right click. If so, restart your computer normally and test again.
If you're seeing unexpected behavior on your Mac try these steps first:
Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.
If the same thing happens in safe mode, try a new user account next:
How to test with another user account
You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.
Create a test user account
- From the Apple menu, choose System Preferences.
- Click the Users & Groups icon in the System Preferences window.
- Click the lock icon, then enter an administrator name and password.
- Click the Add button (+) below the list of users.
- Choose a type of user from the New Account pop-up menu.
- Give the user a full name, account name, and password.
- Click OK.
- Close the System Preferences window.
Log in to the test user account
Log out of your current user account by choosing Log Out from the Apple menu, then log in to the new account you created. If you're prompted to sign in with your iCloud account or Apple ID when you log in, skip this step.
Try reproducing the issue
Try the same steps that caused the unexpected behavior to appear before. For example, if you were unable to print, try printing from this user account. If you were unable to connect to the Internet, try browsing a website from this user account.
Sincerely.
@himynameisubik
The behavior you describe is exactly the one I'm also experiencing. After a restart it seems as if a cache of all the entries in the context menu has to be build up before showing the menu. If the "cache" was build-up once the menu shows up much faster and the issue is gone until the next restart. 😟
As I said, I issued a bug report and Apple asked for a sysdiagnos. I uploaded this yesterday and again almost received an answer immediately!
To investigate further they need another diagnose, which I will submit right after the next occurrence of our issue.
Due to the fast responses, I think Apple is making efforts to fix this issue, so I would recommend and ask you kindly if you could also issue a bug report via bugreport.apple.com
I'm pretty sure they will get in touch with you very fast, asking for more details.
Maybe this will make it easier to find parameters which are identical on both of our systems 🙂
Thanks in advance if you take the effort!
I submitted a bug report as well. Let's see how long it will take to get a response.
And for further investigation on our side these are my specs
OS X 10.11.2
MacBook Pro 15, Mid 2012
2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Thanks!
Your machine seems way more performant than mine, so performance does not seem to be an issue...
MBP 15'', Mid 2010
latest OSX 10.11.5
2,53 GHz, i5
4GB Ram (1066MHz)
NVidia 330M, 256 MB
The only "extension" in my context menu is Dropbox! Do use this as well?
Yeah, I also think it doesn't look like it's about the performance. What is strange imho is that everyone that has this problem has a MacBook Pro, or not? Because I do not have the problem on my iMac which has basically the identical setup just better specs.
I'm not even using any extension that make use of the context menu.
Today I received a mail that my bug report was closed since it is a duplicate:
„Engineering has determined that your bug report (26229593) is a duplicate of another issue (25805176) and will be closed."
Is bug 25805176 maybe yours?
I’m a bit sad that Apple has stopped to investigate the issue with me and not asking for further information.
This new layout screws up everything. 😀 That's so horrible...
But no unfortunately my bug is #26387604 and it has also been closed because of the same bug # as yours.
"Engineering has determined that your bug report (26387604) is a duplicate of another issue (25805176) and will be closed."
Funny enough they asked about my log files and after I sent them they closed my ticket...
But no unfortunately my bug is #26387604 and it has also been closed because of the same bug # as yours.
"Engineering has determined that your bug report (26387604) is a duplicate of another issue (25805176) and will be closed."
Funny enough they asked about my log files and after I sent them they closed my ticket...
It seems reasonable: your log files may have helped them to determine that it is the same problem, and therefore they closed it as a duplicate. One case number for one problem.
It might seem reasonable. But a "Thank you, your log file helped us to determine what the problem could be. We will keep you updated." Would be much more helpful for me instead of a "Your bug is a duplicate. We closed it."
Having the same issue on El Capitan 10.11.6, Tried starting in Safe Mode issue did not happen. When I restarted again in normal mode the issue still persisted. Tried reseting PRAM, issue still persists. Not sure what else to try other than a fresh install. Perhaps future os updates may resolve this issue. Also to note I'm running a Mid-2012 Macbook Pro with SSD installed.
This strongly suggests a software issue with something that you have installed (login item, launch agent, application).
You may run Etrecheck and post its report. Often one gets a good idea what may be causing problems from these reports.
Thanks, here is a copy of the Etrcheck report.
EtreCheck version: 2.9.12 (265)
Report generated 2016-07-05 11:32:06
Download EtreCheck from https://etrecheck.com
Runtime 1:56
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information:ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 295
Video Information:ⓘ
Intel HD Graphics 4000
S242HL 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.6 (15G24b) - Time since boot: less than an hour
Disk Information:ⓘ
Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.90 GB (373.28 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Microsoft Comfort Curve Keyboard 2000
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/Applications/Beats Updater.app
[not loaded] com.beatsbydre.BeatsDFUSupport (3.0.0 - SDK 10.11 - 2016-06-22) [Support]
System Launch Agents:ⓘ
[not loaded] 6 Apple tasks
[loaded] 159 Apple tasks
[running] 73 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 47 Apple tasks
[loaded] 158 Apple tasks
[running] 85 Apple tasks
Launch Agents:ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-21) [Support]
Launch Daemons:ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-06-21) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-21) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-21) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-06-11) [Support]
User Login Items:ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
Other Apps:ⓘ
[running] com.etresoft.EtreCheck.68192
[running] com.plexapp.plexmediaserver.19872
[loaded] 394 Apple tasks
[running] 177 Apple tasks
Internet Plug-ins:ⓘ
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-24) [Support]
QuickTime Plugin: 7.7.3 (2016-06-29)
AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-25) [Support]
AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-25) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-24) [Support]
Default Browser: 601 - SDK 10.11 (2016-06-29)
Unity Web Player: UnityPlayer version 5.3.5f1 - SDK 10.6 (2016-06-30) [Support]
User internet Plug-ins:ⓘ
npNASAEyes: Unknown
3rd Party Preference Panes:ⓘ
Flash Player (2016-06-13) [Support]
Time Machine:ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.90 GB Disk used: 125.63 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 15
Oldest backup: 2016-06-21, 7:29 PM
Last backup: 2016-07-05, 11:12 AM
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.90 GB X 3)
Top Processes by CPU:ⓘ
44% mdworker(7)
41% mds
40% mds_stores
5% WindowServer
4% kernel_task
Top Processes by Memory:ⓘ
797 MB kernel_task
451 MB com.apple.WebKit.WebContent(3)
279 MB mdworker(7)
147 MB mds_stores
139 MB Mail
Virtual Memory Information:ⓘ
1.73 GB Free RAM
6.27 GB Used RAM (1.06 GB Cached)
0 B Swap Used
Diagnostics Information:ⓘ
Jul 5, 2016, 11:29:23 AM Self test - passed
Jul 5, 2016, 10:16:44 AM ~/Library/Logs/DiagnosticReports/Dock_2016-07-05-101644_[redacted].crash
com.apple.dock - /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
Jul 4, 2016, 09:16:20 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-07-04-211620_[redacted ].crash
/System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper
Jul 4, 2016, 02:04:06 PM ~/Library/Logs/DiagnosticReports/Dock_2016-07-04-140406_[redacted].crash
Jul 4, 2016, 10:55:02 AM ~/Library/Logs/DiagnosticReports/CalNCService_2016-07-04-105502_[redacted].cras h
/System/Library/PrivateFrameworks/CalendarAgent.framework/Versions/A/XPCService s/CalNCService.xpc/Contents/MacOS/CalNCService
Jul 4, 2016, 10:16:21 AM /Library/Logs/DiagnosticReports/iTunes_2016-07-04-101621_[redacted].cpu_resourc e.diag [Details]
/Applications/iTunes.app/Contents/MacOS/iTunes
You seem to be running a very clean system. You have even less login items and kernel extensions than I do :-)
A few things that pop up from looking at the report:
-Spotlight seems to be using a lot of resources (the top 3 processor intensive processes mdworker et al).
-You seem to be using File Vault. I know that this is controversial, but I don't recommend File Vault for most users. I've seen more grief from poor performance to people having trouble accessing their own files because of it than actual benefit.
-You seem to have had a few crashes recently, associated with the Dock or with Spotlight.
Thanks for your help, I was considering turning off FileVault if there isn't much benefit.
Any idea what is causing spotlight to use a lot of resources? I'm not sure what the crashes were with Dock or Spotlight, I am running El Capitan Beta 4 could this be the cause?
Beware that turning off File Vault is not a quick affair. Your mac will have to decrypt the contents of the hard drive, and that can take a looooooooong time, and performance may degrade until it is finished. Do have a full backup before you start.
Thanks it went well and didn't take too long. Made sure to backup prior as well.
Slow Context Menu Loading (Right click)
