Please help me fix iTunes on my MAC
MacBook Pro: 13", late 2011
processor: 2.4 GHz intel core i5
Memory: 4GB 1333 MHz DDR3
Storage: 280.71 GB free go 498.88 GB
I can't open iTunes on my mac. Keep getting error "The last time you opened iTunes, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"
I recently upgraded to El Capitan; I have now lost the ability to open iTunes in my user profile. Other users are unaffected. I can open iTunes on my other devices.
Creating a new iTunes library did not work.
This is a copy of the problem report for iTunes.
Can anyone make something out of it??????
Process: iTunes [19842]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 12.3.2 (12.3.2.35)
Build Info: iTunes-1200012003002035~2
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: iTunes [19842]
User ID: 501
Date/Time: 2016-02-06 22:58:59.400 -0500
OS Version: Mac OS X 10.11.3 (15D21)
Report Version: 11
Anonymous UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sleep/Wake UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Time Awake Since Boot: 24000 seconds
Time Since Wake: 940 seconds
System Integrity Protection: enabled
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
Crashing on exception: *** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive (0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0)
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff85e0cae2 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff8a13173c objc_exception_throw + 48
2 CoreFoundation 0x00007fff85e0c98d +[NSException raise:format:] + 205
3 Foundation 0x00007fff92f4b6a7 -[NSKeyedUnarchiver initForReadingWithData:] + 3525
4 QuartzComposer 0x00007fff99dfaa7b -[QCCompositionRepository _readCacheFile] + 99
5 QuartzComposer 0x00007fff99dfa866 -[QCCompositionRepository _loadAllCompositions] + 54
6 QuartzComposer 0x00007fff99df9b48 -[QCCompositionRepository initWithOptions:] + 789
7 QuartzComposer 0x00007fff99df976c +[QCCompositionRepository sharedCompositionRepositoryWithOptions:] + 92
8 Quartz Composer Visualizer 0x000000011ae08ef3 QCITGetVisualOptions + 1459
9 Quartz Composer Visualizer 0x000000011ae086f2 QCITRegisterVisualPlugin + 258
10 Quartz Composer Visualizer 0x000000011ae085e0 iTunesPluginMainMachO + 32
11 iTunes 0x000000010e72ddc1 iTunes + 12398017
12 iTunes 0x000000010e72fde7 iTunes + 12406247
13 iTunes 0x000000010e7302a6 iTunes + 12407462
14 iTunes 0x000000010e730333 iTunes + 12407603
15 iTunes 0x000000010dfa1bb0 iTunes + 4484016
16 iTunes 0x000000010df9b8fd iTunes + 4458749
17 iTunes 0x000000010e176554 iTunes + 6403412
18 iTunes 0x000000010e178f23 iTunes + 6414115
19 CoreFoundation 0x00007fff85dc670c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
20 CoreFoundation 0x00007fff85dc667f ___CFXRegistrationPost_block_invoke + 63
21 CoreFoundation 0x00007fff85dc5d47 _CFXRegistrationPost + 407
22 CoreFoundation 0x00007fff85dc5ab2 ___CFXNotificationPost_block_invoke + 50
23 CoreFoundation 0x00007fff85dbfd42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922
24 CoreFoundation 0x00007fff85cae145 _CFXNotificationPost + 693
25 Foundation 0x00007fff92f41921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
26 AppKit 0x00007fff9624865d -[NSApplication _postDidFinishNotification] + 297
27 AppKit 0x00007fff962483d3 -[NSApplication _sendFinishLaunchingNotification] + 203
28 AppKit 0x00007fff9623f661 _DPSNextEvent + 2462
29 AppKit 0x00007fff9660b943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
30 AppKit 0x00007fff96234fc8 -[NSApplication run] + 682
31 iTunes 0x000000010e3dee01 iTunes + 8928769
32 libdyld.dylib 0x00007fff973f65ad start + 1
33 ??? 0x0000000000000001 0x0 + 1
Global Trace Buffer (reverse chronological seconds):
10.536545 CFNetwork 0x00007fff89043937 TCP Conn 0x7fd063c05d50 starting SSL negotiation
10.536978 CFNetwork 0x00007fff89042303 TCP Conn 0x7fd063c05d50 complete. fd: 34, err: 0
MacBook Pro (13-inch Late 2011)