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Please help me fix iTunes on my MAC

MacBook Pro: 13", late 2011

processor: 2.4 GHz intel core i5

Memory: 4GB 1333 MHz DDR3

Storage: 280.71 GB free go 498.88 GB


I can't open iTunes on my mac. Keep getting error "The last time you opened iTunes, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?"

I recently upgraded to El Capitan; I have now lost the ability to open iTunes in my user profile. Other users are unaffected. I can open iTunes on my other devices.



Creating a new iTunes library did not work.


This is a copy of the problem report for iTunes.

Can anyone make something out of it??????



Process: iTunes [19842]

Path: /Applications/iTunes.app/Contents/MacOS/iTunes

Identifier: com.apple.iTunes

Version: 12.3.2 (12.3.2.35)

Build Info: iTunes-1200012003002035~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: iTunes [19842]

User ID: 501



Date/Time: 2016-02-06 22:58:59.400 -0500

OS Version: Mac OS X 10.11.3 (15D21)

Report Version: 11

Anonymous UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



Sleep/Wake UUID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



Time Awake Since Boot: 24000 seconds

Time Since Wake: 940 seconds



System Integrity Protection: enabled



Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread



Exception Type: EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY



Application Specific Information:

Crashing on exception: *** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive (0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0)



Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff85e0cae2 __exceptionPreprocess + 178

1 libobjc.A.dylib 0x00007fff8a13173c objc_exception_throw + 48

2 CoreFoundation 0x00007fff85e0c98d +[NSException raise:format:] + 205

3 Foundation 0x00007fff92f4b6a7 -[NSKeyedUnarchiver initForReadingWithData:] + 3525

4 QuartzComposer 0x00007fff99dfaa7b -[QCCompositionRepository _readCacheFile] + 99

5 QuartzComposer 0x00007fff99dfa866 -[QCCompositionRepository _loadAllCompositions] + 54

6 QuartzComposer 0x00007fff99df9b48 -[QCCompositionRepository initWithOptions:] + 789

7 QuartzComposer 0x00007fff99df976c +[QCCompositionRepository sharedCompositionRepositoryWithOptions:] + 92

8 Quartz Composer Visualizer 0x000000011ae08ef3 QCITGetVisualOptions + 1459

9 Quartz Composer Visualizer 0x000000011ae086f2 QCITRegisterVisualPlugin + 258

10 Quartz Composer Visualizer 0x000000011ae085e0 iTunesPluginMainMachO + 32

11 iTunes 0x000000010e72ddc1 iTunes + 12398017

12 iTunes 0x000000010e72fde7 iTunes + 12406247

13 iTunes 0x000000010e7302a6 iTunes + 12407462

14 iTunes 0x000000010e730333 iTunes + 12407603

15 iTunes 0x000000010dfa1bb0 iTunes + 4484016

16 iTunes 0x000000010df9b8fd iTunes + 4458749

17 iTunes 0x000000010e176554 iTunes + 6403412

18 iTunes 0x000000010e178f23 iTunes + 6414115

19 CoreFoundation 0x00007fff85dc670c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

20 CoreFoundation 0x00007fff85dc667f ___CFXRegistrationPost_block_invoke + 63

21 CoreFoundation 0x00007fff85dc5d47 _CFXRegistrationPost + 407

22 CoreFoundation 0x00007fff85dc5ab2 ___CFXNotificationPost_block_invoke + 50

23 CoreFoundation 0x00007fff85dbfd42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

24 CoreFoundation 0x00007fff85cae145 _CFXNotificationPost + 693

25 Foundation 0x00007fff92f41921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

26 AppKit 0x00007fff9624865d -[NSApplication _postDidFinishNotification] + 297

27 AppKit 0x00007fff962483d3 -[NSApplication _sendFinishLaunchingNotification] + 203

28 AppKit 0x00007fff9623f661 _DPSNextEvent + 2462

29 AppKit 0x00007fff9660b943 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454

30 AppKit 0x00007fff96234fc8 -[NSApplication run] + 682

31 iTunes 0x000000010e3dee01 iTunes + 8928769

32 libdyld.dylib 0x00007fff973f65ad start + 1

33 ??? 0x0000000000000001 0x0 + 1



Global Trace Buffer (reverse chronological seconds):

10.536545 CFNetwork 0x00007fff89043937 TCP Conn 0x7fd063c05d50 starting SSL negotiation

10.536978 CFNetwork 0x00007fff89042303 TCP Conn 0x7fd063c05d50 complete. fd: 34, err: 0

MacBook Pro (13-inch Late 2011)

Posted on Feb 6, 2016 10:08 PM

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1 reply

Please help me fix iTunes on my MAC

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