Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have macbook 15 ince retina 2013 late and i bought it from the UK, after i moved to Jordan i faced a problem when i charge my mac i got electricized,, so every time i touch the case of the macbook i feel the electricity until i plugged off

I have macbook 15 ince retina 2013 late and i bought it from the UK, after i moved to Jordan i faced a problem when i charge my mac i got electricized,, so every time i touch the case of the macbook i feel the electricity until i plugged off the charger from the electricity source. please tell me what to do


if the problem from the macbook itself or the charger what could i do ?

if the problem from the electricity what could i do ? dose the voltage of the electricity in the UK is different from the electricity in Jordan ? so if yes, what is the solution ?


Thank you very much


Raja Aleses

MacBook Pro with Retina display, OS X El Capitan (10.11.1), macbook 15 inch retina late 2013 ,c

Posted on Feb 7, 2016 3:35 PM

4 replies

Feb 7, 2016 4:00 PM in response to BobTheFisherman

I need online advice and support and that is important for me because in Jordan there is no certified apple support centre , so please i want to focus on online support solution .


Thank you very much

I have macbook 15 ince retina 2013 late and i bought it from the UK, after i moved to Jordan i faced a problem when i charge my mac i got electricized,, so every time i touch the case of the macbook i feel the electricity until i plugged off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.