Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

US Reseller Flex Policy

Hi there,

I have a very big problem. So I bought an iPhone at Walmart in Miami. I asked for an unblocked iPhone to use it with a foreign carrier and they sold me said phone.

After arriving overseas, I put a SIM card in the phone but the iPhone tells me the SIM Card is not valid.

After some research, I realized that the phone is not activated yet but comes with a "US Reseller Flex Policy". How I understood it, the iPhone needs to see an American SIM card first, then it blocks itself to this provider. I could then go to this provider and get it unlocked for international use.

Walmart is little helpful with this issue and told me that I need to bring the phone back to the store to as they can't do this over the phone. I am already overseas and flying back to the USA is out of question.

Is there anything I can do to get this sorted?

Thanks,

Bernhard

Posted on Feb 10, 2016 12:04 PM

Best reply

JalGroen

Level 1

9 points

Posted on Oct 10, 2017 10:36 AM

Hello,

The same probem just happened to me. I'm from the Netherlands. My girlfriend bought me an Iphone 7 from best buy in Utah and they told her it would work totally fine in the Netherlands. Well, it didn't. I called Apple, Verizon, AT&T and Best Buy multiple times and not anybody was able to help me solve this anoying issue. I've tried everything with the phone like resets, different simcards, etc.. Nothing worked. Until i read somebody ordered an Verizon Sim card from ebay and activated his/her Iphone. So, desperate I was, ordered one as well. Over Ebay. It was, with shipping to the Netherlands, in total: 12€. It took 6 days of waiting and today it reached my doormat and i can tell you it works! I just activated my phone with the Verizon Sim Card, activated the Iphone and inserted my dutch Vodafone Sima Card. If somebody has this problem: order a Verizon Sim Card and you'll be using you phone within a week.

Good luck and enjoy your phone!

View in context

64 replies