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My computer says it cannot sync my new iphone 6s plus because itunes is not up to date. But my itunes is up to date 12.2.2. Suggestions?

My computer says it cannot sync my new iphone 6s plus because itunes is not up to date. But my itunes is up to date 12.2.2. Suggestions?

Posted on Feb 11, 2016 6:00 PM

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27 replies

May 22, 2016 8:38 PM in response to n8urgrl

n8urgrl wrote:


Wow, the sales people don't tell you the problems you'll have or the extra $$ you'll have to spend to upgrade your Mac if you want a new iPhone. I guess I'm lucky I have 14 days to return the new 6s for an Android device since I am not replacing my perfectly good 2008 Mac running OsX 10.7.5 and with the only reason to do so being a need to update iTunes for my new iPhone 6s to sync. Apple support is getting lame, what a disappointment that it's becoming no different than any PC or Android company. since it's obviously about Apple making money over providing support for legacy users then why not offer a paid subscription option that will let us keep our older systems in sync with specific versioning Instead of forcing the updates.

Requiring your technology to all be within a certain time window has been the norm ever since Apple first started selling the i series mobile devices. They didn't tell you because you didn't ask and it simply does not occur to them that anybody would be running a computer that a good portion of the sales people last saw used when they were in high school. I use a late 2008 MacBook and only started using it over my 2002 G4 3 months ago. On the other hand I also learned long ago what the limitations are in using old technology (and yes, anything more than 5 years is considered vintage).


Vintage and obsolete products - https://support.apple.com/HT201624


As ChrisCA says, you can use a phone without syncing. You just don't do things that need syncing. My wife used an iPhone 4 for 3 years without it going anywhere near a computer. That was 4 years ago. Now you at least have iCloud syncing services available if you need to use a phone as a media player.


I am sure somebody somewhere has done the statistics and probably it would cost more than you would be willing to pay for Apple to continue to develop for older platforms. Also older hardware has certain limitations that are insurmountable without changing the hardware itself.


This web site http://lowendmac.com/2015/the-rise-and-fall-of-mac-os-x-versions-2009-to-2015/ suggests only 30% of Intel Mac users still use OSX versions which do not support the newest iTunes version. Keep in mind the data on that page date from before OSX 10.11 really started to make a rise. The data also represent input from visitors to that web site which specifically caters to users of older equipment and older OSX version reporting is likely biased towards older versions. I suspect realistically we're talking more like 15% of users currently running systems not compatible with the current iTunes version which is likely not worth development when there's usually a 55-65% of users using the newest OSX version.

Jul 4, 2016 5:01 PM in response to Chris CA

Chris,


That really is a cop out answer to say "well you don't need a mac to buy an iphone". Steve Jobs would turn over in his grave. Obviously the Itunes on the mac and the iphone are linked for a good purpose. Your implying it is not.


I too am having a similar issue syncing. My newer iphone 6S and Mac running 10.6.4 and just updated the itunes to 11.4. and when i try to synch the Iphone 6s, i still get the message you "need to update itunes". This really is very frustrating and it seem to not really support your customer. Once customers start to lose their faith in Apple the company can lose market share very fast.

Martin

Jul 4, 2016 5:07 PM in response to Martin Jackson2

Invoking the ghost of Steve Jobs in a discussion is like invoking Hitler. You automatically lose.


There have been 5 major releases of OS X since 10.6.x was released. 5.


Technology moves on. That's the way it is. It's up to you, as a consumer of technology, to make sure that you will be able to use the equipment and software you require in your environment.

My computer says it cannot sync my new iphone 6s plus because itunes is not up to date. But my itunes is up to date 12.2.2. Suggestions?

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