January 1, 1970

bbabbitt1987 wrote:

Customer service does not seem to be a strong point on these forums.

That would be because we aren't "customer service" representatives. We are users, exactly like you. Not sure why you have volunteers in quotation marks. That's what we are. We do not work for Apple.

GB

Your_Hero12 wrote:

IIt's super annoying when you post a fix and apple keeps taking down my fix because they consider it inappropriate. Smh

The Terms of Use to which you agreed when you joined state that Apple can remove anything at any time for any reason. If they remove a post for cause, they will send you an email explaining why. If your post was removed because it was a reply to a post that was removed, you will not get a reply.

I know. I went to the apple store with my bricked phone suggesting another solution (taking battery out and putting it back in) instead of completely replacing my phone and they said that this method does not work. Meanwhile my friend did this and his phone worked fine afterwards. I guess apple just doesn't want anyone playing around with the hardware.

Well, that's rather odd, since we have numerous reports by posters here telling us they took it to Apple, and that Apple disconnected and reconnected the battery and everything was fine. Don't see why Apple would go to the expense of replacing a phone that was hosed by the user.....

GB

gail from maine wrote:

Well, that's rather odd, since we have numerous reports by posters here telling us they took it to Apple, and that Apple disconnected and reconnected the battery and everything was fine. Don't see why Apple would go to the expense of replacing a phone that was hosed by the user.....

Unless there is more to the story....

yeah idk why they didn't take out the battery but then again when I told them how I bricked my phone, they've never heard of the January 1970 bug and didn't know what else to do. This was a week ago when the bug was fairly new, hopefully now they know how to fix it.

No, I don't, and I haven't. Please don't reverse the question on me. Also, I was asking Gail.

Funny thing, Apple has apologized for Error 53 and released an iOS update that fixes the issue, so maybe you should change your tune a bit, eh?

Gail, I think you may find that the support document that you linked is in reference to the Error 53, and not the 1970 issue which was the subject of the thread. I may be wrong, but I believe that is being corrected by the battery that Apple is doing in the store. Again, having them pull the battery cable will preserve people's warranty, where as an individual opening up the device will void the warranty.

whoops! You are so right! (eyeroll). I'll see if I can still edit it. Thanks for the heads-up buddy! 🙂

So, I can't edit it. Can you report it and ask the Hosts to edit out that last bit? I would be ever so grateful!

GB

As a matter of fact, you were Gail. You should go back to page 4 on this thread where you directly replied to one of my comments.

I hope all of the "volunteers" here are having a good time speaking for Apple. As I said, it's priceless that all of you are sitting on here making fun of people for reverting their phones back to 1970 as well as the Error 53 issue, all the while Apple has issued a response apologizing for Error 53 and making it right. Maybe you guys should take a hint from Apple and learn that customer service is important. It doesn't matter whether you work for a company or not. If you are representing them as a "volunteer" for their brand, you should be respectful of their customers.

Or maybe you just don't care...and I feel sorry for you if that's the case.

bbabbitt1987 wrote:

If you are representing them as a "volunteer" for their brand, you should be respectful of their customers.

No, none of us are in any way claiming to represent Apple. That is only your misinterpretation of how the forums work. We all have our own opinions. And you don't represent the Hosts. They are the ones who determine what posts are acceptable and what posts aren't.

Meg St._Clair wrote:
And you don't represent the Hosts. They are the ones who determine what posts are acceptable and what posts aren't.

That must be why the hosts edited at least one of your replies. One specifically on the 1st page of the thread that now just says "Yes." 😉

bbabbitt1987 wrote:

And you don't represent the Hosts. They are the ones who determine what posts are acceptable and what posts aren't.

That must be why the hosts edited at least one of your replies. One specifically on the 1st page of the thread that now just says "Yes."

So, you're saying I'm right?

My response to you was to clear up your apparent misconception that we in any way represent Apple Customer Service. We don't. We are users, we are volunteers, and if we violate the TOU we are edited like anyone else posting here. As users, however, we have a right to our opinion. What has your contribution been up to this point?

GB

I'm saying that clearly the conduct of some people who espouse themselves as volunteers on this forum are not abiding by the conduct that Apple allows. When you post here and you have a badge next to your name with a high level and lots of points, newer users are going to assume (whether correctly or incorrectly) that you are representing Apple and knowledgeable enough to assist them with their issue.

You can disagree me if you wish, and it's clear that you will. It's just intriguing to me how all of the volunteers here for the most part will just direct someone to the Apple Store, and if they push back on you, you rage at the customer. Why are you here if you're just going to send people to the Apple Store? Why waste your time here if you don't want to help people fix their stuff.