Locked iCloud Account in Remote Country

Question

Level 1

0 points

Locked iCloud Account in Remote Country

Hello,

My iCloud Account is locked for security reasons and I am unable to access it and/or turn it off. I just bought a new phone and accidentally backed it up to an old backup associated with an old iCloud Account. I really need to unlock it to use most features. Needless to say I have forgotten the security questions and had not put a rescue email address. I also live in the Maldives, which does not have an apple store and hence, does not have apple support.

The website asks me to contact my phone carrier but they do not know how to help.

Please advise 🙂

iPhone 6s, iOS 8.0.2

Posted on Feb 12, 2016 10:50 AM

Reply

Answer 1

Best reply

Winston Churchill

Level 10

122,493 points

Feb 12, 2016 12:24 PM in response to Raestar

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

If your country isn't listed use this link

Reply