Does Apple help with Icloud locked Ipads?

They will only potentially help if you were the original purchaser of the iPad and had proof of purchase (e.g. original receipt with their serial numbers on it) - they won't help with second hand devices, you will have to contact the person that you bought them from, only he/she can potentially remove them from their account (Turn off Find My iPhone Activation Lock - Apple Support).

Does the site that you bought them from offer any sort of money back if there are problems with purchases ?

Where did you buy them?

Adriansitos wrote:

I bought them on OfferUp. Apple confirmed that they are not stolen.

Clearly they are locked to an account that is not yours.

So you can't use them, get a refund from OtterBox (aren't they a case manufacturer?)

First off, Apple is not cheating you, it's making it impossible for people who buy stolen iPads to use them. I'm not saying that the ones you bought are, but it is the obligation of the seller to completely reset them and remove all traces of the original owner, a task which requires the original owners' Apple IDs and passwords. If this was not done before you bought them there is nothing you or Apple can do about it.In that case, you were ripped off by the reseller and should demand your money back. This is a good reminder as to why one should never hand over money until verifying that the device is ready for a new owner. It is now dangerous to buy Apple mobile devices secondhand over the internet from any site that does not offer a 100% satisifaction guarantee. In-person only.

OfferUp, not OtterBox

I need to fix my glasses 🙂

Will they give you a refund?

Do you have proof of purchase (the original receipt).

You have funneled your anger in the wrong direction. You should be angry at the seller, or the company that hosted the sale. There is someone out there knowing they have sold you merchandise that you cannot use, and are enjoying the cash you provided them. As you found, there are pages from Apple that allow you to check for Activation Lock, which is what you have encountered, and you needed to check that before completing your transaction. As you were told earlier, Apple will only unlock the device for the original owner since that is the only owner they can verify. As you have found, it is very easy for devices to change hands. Put as much effort into finding this person that sold you the devices as you have in posting your complaints about Apple and its policies.