Level 2

153 points

Why is the app store not updating/downloading apps

It's been over a week. I have 35 apps that need to be updated and new apps I want to downloaded...and the app store is dead...just dead and useless. I've been researching the issue and none of the solutions I have skimmed over work. How can Apple let this just drag on?

In addition, I feel like as this has been happening, my battery seems to be draining much faster than usual. I can't help but speculate that something is going on in the background of this phone and it's software related.

If my version 9.2 isn't the latest, then my phone is not letting me check for a later version software (an error comes up when checking for software updates in the settings...that little wheel just keeps spinning than up pops an error message).

If this continues, I'll have to bring my phone back and I'm seriously considering going back to Android. I'm frustrated to say the least...and about to throw this gigantic brick of a phone off of the Bay Bridge. Help!

iPhone 6s Plus, iOS 9.2

Posted on Feb 14, 2016 12:57 PM

Top-ranking reply

Coolbobcat2

Level 3

659 points

Posted on Feb 14, 2016 5:50 PM

Hey Ssimon311,

I completely understand how you feel about your iPhone not performing as you'd expect! Rest assured, I'd be more than happy to help you to hopefully resolve your issues you're experiencing with your iPhone. Let's follow these steps to see if they'll help with the issues you're experiencing. After each step, try seeing if they fix your problems.

Updating your iOS device to the latest version.

Try updating your iOS device wirelessly, or with iTunes before continuing to trying the other troubleshooting steps listed below to help make sure we're able to troubleshoot your iOS device properly. If you need help updating your iOS device, please visit this Apple support article: Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to attempt to resolve issues updating and installing apps.

Make sure you're running the latest iOS version.
- To determine if you're running the latest iOS version please open Settings > Tap on General > Tap on "Software Update"
  - If you're iOS device is up to date, you'll get a message saying "Your software is up to date."
Next, reset your network settings
- Open Settings > Tap General > Tap Reset > Tap Reset Network Settings
  - If you're prompted to enter a passcode, enter it now then follow the onscreen instructions.
Now, try signing out of iTunes & App Store
- Please visit this support article from Apple for assistance signing out of iTunes & App Store: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
Sign out of iCloud next
- If you need help signing out of iCloud, you'll want to view the same article as the previous one for assistance on signing out of iCloud: Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support

Troubleshooting steps to help you with the battery on your iPhone.

Try Restarting your iOS device
- Press and hold on the Sleep/Wake button
- Drag the slider to power off your device completely.
- Once the device is off, press and hold on the Sleep/Wake button until you see the Apple logo.
Apple provides several tips to help you get the most out of your iPhone's battery which you can find here: http://www.apple.com/batteries/maximizing-performance/
If you'd still like, you can set up a Genius Bar appointment for them to determine the condition of your iPhone's battery.
- Setting up a Genius Bar appointment:
  - http://www.apple.com/retail/geniusbar/
- iPhone Battery and Repair Costs:
  - https://www.apple.com/support/iphone/repair/battery-power/
Enable Lower Power Mode
- Open Settings > Scroll down and choose Battery > Toggle Lower Power Mode on.

I hope I was able to help you. If you have any questions, please don't hesitate to ask I'd be more than happy to help! I own an iPhone too and I don't enjoy it as much when it's not working right either so I completely understand how you feel. The great thing is that the Apple Support Communities is here all the time with people who are all here to get help, or to help others. So stop by again if you need anymore help, all right? 🙂

-Best of Luck,

John

View in context

73 replies

Sep 18, 2017 1:26 PM in response to Ssimon311

tbh that was the crappiest support I've ever read from Apple.

Sep 23, 2017 3:17 PM in response to Ssimon311

Exactly I have same problem, I updated the latest ios , doing restart , tuned off and turn on , I cannot solve this problem.

Sep 23, 2017 3:25 PM in response to Hashem_87

I going to take the samsung smart phone. Simply no apple store in our country ( kuwait ). But samsung have many .

Oct 3, 2017 9:40 AM in response to Ssimon311

I just restarted my phone after updating new iOS then all my apps updated fine

Oct 3, 2017 2:56 PM in response to Coolbobcat2

I wanna know how to fix the issue as well. Cheers!

Oct 6, 2017 8:42 AM in response to Ssimon311

I am having the same issues. App store is stock piled a bunch of updates. None of them are down loading.

Cloud07

Level 1

4 points

Oct 7, 2017 6:48 AM in response to Ssimon311

Hi what shoul I do to install a app again?

Oct 14, 2017 6:16 AM in response to Ssimon311

Did you figure out how to resolve your app updating problem? I’m having the same problem & don’t know how to fix it? Help

Oct 14, 2017 2:43 PM in response to malaika999

I had to connect to iTunes with assistance from apple support and they erased phone and reset it. It was an hour process but worked.

hindx

Level 1

9 points

Nov 2, 2017 8:09 AM in response to Ssimon311

same here i am so upset and tired with that billing information squ

Nov 17, 2017 3:04 PM in response to Ssimon311

السلام عليكم هذي المشكله صار لها اسبوع اتوقع كيف احلها

Nov 22, 2017 9:43 PM in response to joannfromliverpool

I can’t update on my app store

Dec 19, 2017 9:45 AM in response to Ssimon311

U have to make a new Apple ID acc

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Why is the app store not updating/downloading apps