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Can someone please explain this crazy crash log

this was one of my crash logs on my iPhone 6s Plus. I also saw it on my iPad pro, as well as my MacBook Air. It doesn't make any sense. I know that my cellular data has been ghosted by someone and the hacking continues to get worse, I'm hoping someone will see this and it might help me to rid my devices of third party software that's being installed by someone else. My ex enrolled my devices into an mdm certificate program through bushel but I cannot see the profile in my settings to delete it. I've been to Apple numerous times and they literally don't believe that I habe the issues I've been having for 3 years now. Look at this madness

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iPhone 6s Plus, iOS 9.2.1, 164gb

Posted on Feb 16, 2016 1:51 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2016 11:08 PM

Thank you Lawrence Finch, I was wondering what I had missed in that first post.


Ryanneary can you please tell us where you found this 'crash log'. I have a feeling that I have a similar file, but it would be good if you could confirm it please.


Mine looks like…


bplist00“ ^SessionVersion^SessionWindowsS1.0™ 7PhŃ›¸ ;€


0 5 _ WindowStateVersion_ LocationBarHidden_ FullScreenFavoritesBarHiddenYTabStates_ SelectedTabIndex\TabBarHidden\Miniaturized_ PrefersReadingListSidebarVisible_ FavoritesBarHidden_ WindowContentRect_ StatusBarHiddenS2.0 £ ")÷ !_ AncestorTabIdentifers]TabIdentifier_ SessionStateIsEncryptedXTabTitleVTabURL\SessionState† û_ temperature at

7 g yÆ˚{ Û

(“ÜÌ~ˇ˝"$ó∆˛ Ï]¯ p˛›í ^ íSÅ¢(T hgÁ"YÔ/0∫Eåx–á]b™a†∑'ü⁄—ïjıWBB‡∫,=(=‘w§ ù@àvA § ° ‘[ÆfiqÑ Ÿy»{ÚÒfl'÷ê‹fë»vyü«6€ ;3ŒûÁRë‰GÁç@n{VI˝V¯ö¢ „dèŒø—Ô £0tSG‚͡Ñy à∫IrˆKb ß#o?/Úq AyÔ\Péá-eei¶Ü∏†|pÁ∂Œ?-‡

π#ò∆ ]B /»Û ›¨sˆ<Ø{pæ±hT]ºD+ñe"Õ+Îw∂B ˆ 8j+

`Ï‘Îmõ>{tï\dì

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{Óôʻ풧DÃfl·ê%oí– a⁄Æ{√9Ét vû~[¬÷Û %^àÓˇM¯;"≈t∞ ˆú?@ œmE•$ífliæ}8ëºÔ∂˙âÀØıâµ ö¢QÅÜ£. ÓeK8§k'"™|∏qŸb§w,íê”o*Ω¡ £Pa˜¡∑myfl´ksµÜŒñ÷â Üè¸∏øø)#“Ç[ “c‰ L uû ‰Eìò™ÿǸ¡}%êJ]ÉlÉu|¡∞ô˙.ÂÑB ºˇ„1 ö√Ÿ˘H+"‚VVˇ¶Ä‚flB{§ ] _u Ø øî§flõ*"CFÏ∏û˘ ªÜD•nHÿzv‹‚V ¥ 5Ô◊ªR …TüW ‘`;&MúZ #à!∂≈7-ùVÔä„Ê;í ’ó 7›K¶‰ %b

|óΩ4öqΩ¥ ߯%˚≥>Æ≠mô±Ì¸aâ?• ’ ≤`nu‚9aJ Æ;'+Ѩ…DvLqy¥ G©Aæ®Î˙ ˨y®Aò!æ∞û®äXOúåLD¢ À∑û oF≠t}M ‡4œàsÆ rk©4& ¡pà^‘M‹≈ @Eó:MJœé(Ç óÉ#<!Xj}&']ëÌ|úQ Mv‘SÈJz« ¬›√4U7ñ:Û*™îcir ≠ïi »Øæs7çtæ™"%Zòm⁄ 7(√wÛ JÛR g ΩåcEFD9üÜ8 yaçEM†ÉI pü$ ⁄´˝

1%Ö< n

… it goes on like your file.


P.S. Can you tell us if the Apple Store told you these devices were jailbroken - what feedback did they give you?

27 replies
Question marked as Top-ranking reply

Feb 17, 2016 11:08 PM in response to Lawrence Finch

Thank you Lawrence Finch, I was wondering what I had missed in that first post.


Ryanneary can you please tell us where you found this 'crash log'. I have a feeling that I have a similar file, but it would be good if you could confirm it please.


Mine looks like…


bplist00“ ^SessionVersion^SessionWindowsS1.0™ 7PhŃ›¸ ;€


0 5 _ WindowStateVersion_ LocationBarHidden_ FullScreenFavoritesBarHiddenYTabStates_ SelectedTabIndex\TabBarHidden\Miniaturized_ PrefersReadingListSidebarVisible_ FavoritesBarHidden_ WindowContentRect_ StatusBarHiddenS2.0 £ ")÷ !_ AncestorTabIdentifers]TabIdentifier_ SessionStateIsEncryptedXTabTitleVTabURL\SessionState† û_ temperature at

7 g yÆ˚{ Û

(“ÜÌ~ˇ˝"$ó∆˛ Ï]¯ p˛›í ^ íSÅ¢(T hgÁ"YÔ/0∫Eåx–á]b™a†∑'ü⁄—ïjıWBB‡∫,=(=‘w§ ù@àvA § ° ‘[ÆfiqÑ Ÿy»{ÚÒfl'÷ê‹fë»vyü«6€ ;3ŒûÁRë‰GÁç@n{VI˝V¯ö¢ „dèŒø—Ô £0tSG‚͡Ñy à∫IrˆKb ß#o?/Úq AyÔ\Péá-eei¶Ü∏†|pÁ∂Œ?-‡

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{Óôʻ풧DÃfl·ê%oí– a⁄Æ{√9Ét vû~[¬÷Û %^àÓˇM¯;"≈t∞ ˆú?@ œmE•$ífliæ}8ëºÔ∂˙âÀØıâµ ö¢QÅÜ£. ÓeK8§k'"™|∏qŸb§w,íê”o*Ω¡ £Pa˜¡∑myfl´ksµÜŒñ÷â Üè¸∏øø)#“Ç[ “c‰ L uû ‰Eìò™ÿǸ¡}%êJ]ÉlÉu|¡∞ô˙.ÂÑB ºˇ„1 ö√Ÿ˘H+"‚VVˇ¶Ä‚flB{§ ] _u Ø øî§flõ*"CFÏ∏û˘ ªÜD•nHÿzv‹‚V ¥ 5Ô◊ªR …TüW ‘`;&MúZ #à!∂≈7-ùVÔä„Ê;í ’ó 7›K¶‰ %b

|óΩ4öqΩ¥ ߯%˚≥>Æ≠mô±Ì¸aâ?• ’ ≤`nu‚9aJ Æ;'+Ѩ…DvLqy¥ G©Aæ®Î˙ ˨y®Aò!æ∞û®äXOúåLD¢ À∑û oF≠t}M ‡4œàsÆ rk©4& ¡pà^‘M‹≈ @Eó:MJœé(Ç óÉ#<!Xj}&']ëÌ|úQ Mv‘SÈJz« ¬›√4U7ñ:Û*™îcir ≠ïi »Øæs7çtæ™"%Zòm⁄ 7(√wÛ JÛR g ΩåcEFD9üÜ8 yaçEM†ÉI pü$ ⁄´˝

1%Ö< n

… it goes on like your file.


P.S. Can you tell us if the Apple Store told you these devices were jailbroken - what feedback did they give you?

Feb 18, 2016 2:01 PM in response to Drew Reece

The file I posted is the start of ~/Library/Safari/LastSession.plist


It is used by Safari on your Mac to preserve your browsing session. When you quit Safari & reopen it there is the option in 'History > Reopen All Windows from Last Session'.


User uploaded file


This file is manages the 'open window history' in Safari for your user account. Apple create the file in a format that is faster for computers to read & process. That is why humans think it is 'pure garbage' - it is just in a language we do not understand, like ancient Egyptian or Welsh :^)


  • This file is not a crash log.
  • This file is not evidence of anything malicious.
  • This file is not anything to do with your iPhone or iPad (iOS may create a similar file because it also resumes it's windows).
  • This file is not attacking or damaging anything on your Mac.
  • This file is 100% normal, is made by an Apple application & is not meant for you to edit, delete or read.
  • This file tells us nothing about your iOS devices - it is impossible to say if you are 'jailbroken' based on this file.


Please rethink how you are using your Mac & iOS devices Ryanneary.


You are falling into a trap that many inexperienced users often stumble into. You are looking for evidence of 'a hack or an attack' and you assume that anything you do not understand is part of 'an attack'. Sorry, it is not that simple. Computer forensics experts require many years of training to be able to unpick these types of issues. Apple hide your user Library by default to try to stop novices being scared of 'normal' files. Editing, deleting or changing the Library by hand can cause many strange issues.


I'm afraid you will get bad advice if you don't give us all the information, it is also better if you do not arrive with your own diagnosis - you wouldn't tell your doctor you have a specific illness & expect them to treat it, a doctor would do some tests before deciding how to treat if that is required.



If you want to 'read' the content of that file convert it as follows…

Open /Applications/Utilities/Terminal, copy & paste in the next line (without line number). Hit return to run it.

plutil -convert xml1 ~/Library/Safari/LastSession.plist -o ~/Desktop/LastSession.plist

That will convert it & put a copy called 'LastSession.plist' on your Desktop. View it in TextEdit via 'File > Open, choose the 'LastSession.plist' file on the Desktop'. The converted copy is an 'XML formatted' document - it is still complex and strangely structured but you can read most of it & work out some of what it is storing.

It will be different to the data you posted if you have used Safari on the Mac.

Post the error if it fails - you may have already deleted the file, in which case it will fail.


For reference, here is mine in TextEdit after converting to XML…

User uploaded file

I'd suggest you think about all of your other Mac/ iOS problems & break them down. Create a new topic for each one & take things slowly.


Apple stores do give good advice most of the time, far better than other stores. Please consider that they know more about these devices than you. It may be worth returning for more help.

If you are still convinced you are under attack seek legal or police assistance. Identity theft is a crime & we cannot know all the signs you have seen.



I wish you the best of luck,

Drew

Feb 16, 2016 3:56 PM in response to Ryanneary

Ryanneary wrote:

bplist00” ^SessionVersion_ SessionPinnedTabs^SessionWindowsS1.0°


It appears to be a 'binary plist', as such it is not human readable.


Use the correct tool & you can see the content correctly.

https://developer.apple.com/library/mac/documentation/Darwin/Reference/ManPages/ man5/plist.5.html

BINARY FORMAT PROPERTY LISTS
The binary property list format is opaque and does not use XML. However, binary property lists and XML
property lists are generally interchangeable. The plutil(1) utility may be used to convert property
lists between different formats. For example, to view a binary property list in XML format on stdou



Apple have a 'plist viewer' built into Xcode that displays binary plist data. Or you can search the App store for a suitable app.

This one will convert the binary plist files to XML - which may also scare you, but is also harmless & more 'readable'.

https://itunes.apple.com/gb/app/property-list-converter/id632518494?mt=12


It is not 'pure garbage', it is simply a file that is encoded in a 'machine format', totally normal.


It would help us to know where & how you found this file Ryanneary. It could be completely normal.


As to your other fears, erase the device restore the software from iTunes & it should be as good as new, do not restore a backup (you will lose all your old data, move that back by hand).

Feb 17, 2016 6:46 PM in response to Ryanneary

I recommend making a backup using Time Machine on your Mac. If you do not know how to do so, then follow the instructions in the link below.

>Use Time Machine to back up or restore your Mac - Apple Support


Then, erase and re-install OS X. If you do not know how to do so, please follow the directions in the link below under the heading "Reinstall OS X from Recovery."

>How to reinstall OS X on your Mac - Apple Support


Once you have done that, set up your Mac, and restore your files using Migration Assistant. If you do not know how to do so, then follow the directions in the link below.

>Move your content to a new Mac - Apple Support

NOTE: When restoring from Migration Assistant, DO NOT RESTORE SETTINGS OR APPLICATIONS. Only restore documents by unchecking everything except for your user account and then making sure only the documents checkbox is ticked under your user account, and even then, when the documents are restored, BE CAREFUL WHEN OPENING THEM, AS SOME MAY ACTUALLY BE DANGEROUS FILES.


This should at least get the Mac taken care of.

Feb 17, 2016 7:31 PM in response to Drew Reece

Scroll down to the bottom:


Apple strongly cautions against installing any software that hacks iOS. It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.

Feb 17, 2016 7:58 PM in response to Philly_Phan

Philly_Phan wrote:


Scroll down to the bottom:


Apple strongly cautions against installing any software that hacks iOS. It is also important to note that unauthorized modification of iOS is a violation of the iOS end-user software license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.

Thanks Philly_Phan,

That explains the inability to update iOS, how about the Macbook Air? I was suspecting an element of user error or bad networking.

Feb 18, 2016 6:25 PM in response to Ryanneary

Please wipe all of your devices. YOU WILL, UNFORTUNATELY LOSE ALL DATA... Everything

This is the easiest method if you want a quick fix.


First, wipe and reinstall OS X on your Mac.

How to reinstall OS X on your Mac - Apple Support


Then, once your computer is wiped and set up again, use iTunes to restore your iOS devices.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Best regards,

Austin

Dec 10, 2016 4:22 PM in response to arsenm6331

arsenm6331 wrote:

delete everything, https://support.apple.com/en-us/HT201252 You will have to go to apple for the macbook though.


Do you know what that 'crazy crash log' file is? It is simply the last session saved from Safari (that's the users browser history). You probably have a similar file on your Macs. Please look at it in Text Edit, the file is at ~/Library/Safari/LastSession.plist


Consider what you are looking at before you advise people to totally overreact. Apple save data in formats that are space efficient and not always human readable - that is not evidence of anything.

Feb 16, 2016 2:22 PM in response to Ryanneary

No one can explain it, because it's pure garbage. You might get something like that if your phone was jailbroken. The only possibility for resolving it is to restore from DFU mode and do not restore a backup.



To unjailbreak an iOS device you must restore it using DFU (Device Firmware Update) mode. This will usually work, but there are some hacks that cannot be undone. So if this doesn't work after 3 tries your phone may not be salvageable.


DFU mode:


  • Install the latest version of iTunes on your computer if it isn't there already ( (you must have Windows 7 or later or OS X 10.8.5 or later)
  • Reboot your computer
  • Disable any antivirus and firewalls
  • Launch iTunes
  • Connect the device cable to a USB port on the computer (not to a USB hub), but DO NOT CONNECT TO THE DEVICE YET
  • Press and hold the HOME and SLEEP buttons at the same time for 8 seconds, until the screen turns black, then release the SLEEP button but continue holding the HOME button. If an Apple logo appears while holding both buttons you held for too long; start over.
  • While still holding the HOME button connect the other end of the cable to the device
  • You should see a message in iTunes saying a phone in Recovery mode has been detected (it may take up to a minute for the message to appear). When you see that message release the HOME button and the device should restore. When asked DO NOT restore a backup; set up as a new phone.

Feb 17, 2016 6:27 PM in response to Lawrence Finch

i dont understand how this happened. Someone must have jail broken my phone or iPad, right? I'm so confused. These crazy issues continue to happen to all of my iOS and apple devices. I'm about ready to contact a forensic IT specialist at this point. I didn't jailbreak my iPhone. I have apple care I wouldn't want to lose that. My mac book air will not update to the newest software. Neither will my ipad pro or my iPhone 6s. I have no idea where to start the repair process.

Feb 17, 2016 7:21 PM in response to Ryanneary

If you are sure you are suffering from identity theft or similar go and report it to the police. Your warranty is not an issue when a criminal case is concerned, forensics should not damage your devices.

Lawrence Finch, please correct me if I am wrong, that file is a binary plist isn't it - iOS has many of them as do all of our Macs. Are they not a normal part of iOS & Mac OS? Can you please explain how you know for a fact this device is jailbroken Lawrence?

Ryanneary, even if your device is jailbroken you can undo it by erasing the device & reinstalling Apple's software as Lawrence previously described.

This should have been done already by a genius at the Apple store since you visited multiple times.

The file you see could simply be from a CRASH log – e.g. an error – when things go wrong strange data can be printed to a log file - it could be harmless.

You haven't even told us what the file is called or how you found it! We could be looking at anything. It looks like it may be your Safari or browser preferences.


I don't know if you are hacked or not, but 3 years is too long to avoid getting help if you are convinced someone is altering your devices. See law enforcement or get legal help.

Feb 17, 2016 9:50 PM in response to Drew Reece

I have no idea whether is a plist or not, but whether it is or isn't it doesn't belong in a crash log. So something is very wrong. I mentioned JB because the OP suspects malware, and only a JB phone is at risk of malware. The solution I proposed, a DFU restore, will remove whatever corruption exists, whatever the cause. An Apple store can do it if the computer is having issues. They can also restore the Mac.

Can someone please explain this crazy crash log

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