You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The front camera on iPad 2 is not working.

The front camera on iPad 2 is not working. When switching from rear to front, the image from the rear camera just freezes on the screen. Updated to iOS 9.2.1 and restarted, still not working. Does not work in FaceTime either.

iPad 2, iOS 9.2.1

Posted on Feb 17, 2016 6:27 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 19, 2016 6:28 AM

Hello SusanJPC,

Thanks for using Apple Support Communities.


I'm sorry to hear about the troubles you're having with the FaceTime camera on your iPad. To troubleshoot this issue I'd like you to please follow through the steps outlined below.


You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

Get help with the camera on your iPhone, iPad, or iPod touch


Cheers.

7 replies
Question marked as Top-ranking reply

Feb 19, 2016 6:28 AM in response to SusanJPC

Hello SusanJPC,

Thanks for using Apple Support Communities.


I'm sorry to hear about the troubles you're having with the FaceTime camera on your iPad. To troubleshoot this issue I'd like you to please follow through the steps outlined below.


You see a closed lens or black screen

If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.

Get help with the camera on your iPhone, iPad, or iPod touch


Cheers.

Feb 23, 2016 4:58 AM in response to chuck_3rd

having same issues with IPad 2 since I updated to 9.2.1. Took it to Apple service centre, they completed a firm ware update as well, still not working.

in camera mode if you try to switch from back to front the camera either displays a frozen image from the back camera or just cycles to the back camera.

tech response is "Must be a broken camera, I can sell you a replacement".

Feb 24, 2016 11:20 PM in response to Skimedicine

Last night when someone tried to Face-time me the camera did not want to change to the front camera, so I think there is a link between the face-time and the fact that it just go blank on the front one. Please fix this problem and they can really check the software. I am going to take the iPad back to the iStore next week for them to check it out.

The front camera on iPad 2 is not working.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.