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Question: How to download "Apple Mobile Device USB Driver"?

When I'm try to connect my iphone, my computer is doesn't recognize it.

iPhone 6

Posted on Feb 18, 2016 8:21 PM

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Question marked as Apple recommended
Answer:
Answer:

See "If you use a Windows PC" here:


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Posted on Feb 18, 2016 10:05 PM

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Feb 19, 2016 7:19 AM in response to shay1407 In response to shay1407

If the above hasn't help try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.


tt2

Feb 19, 2016 7:19 AM

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Question marked as Helpful

Feb 19, 2016 7:19 AM in response to shay1407 In response to shay1407

If the above hasn't help try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.


tt2

Feb 19, 2016 7:19 AM

Reply Helpful (8)

Mar 25, 2017 10:47 PM in response to turingtest2 In response to turingtest2

THANK YOUUUUUUU!!! This one worked for me right away....


  1. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device.
  2. Right-click and select Update Driver Software...
  3. Click Browse my computer for driver software
  4. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

Mar 25, 2017 10:47 PM

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Question marked as Helpful

Oct 13, 2017 3:38 PM in response to turingtest2 In response to turingtest2

I don't have Apple Mobile Device USB Driver anywhere. I followed your instructions.I don't know what to do. I cannot connect to iTunes. I was able too about a week ago and it just seemed to stop working.

Oct 13, 2017 3:38 PM

Reply Helpful (5)

Oct 13, 2017 4:48 PM in response to nblady In response to nblady

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to pre-install the Microsoft Visual C++ 2005 Redistributable and/or temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Oct 13, 2017 4:48 PM

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Dec 9, 2017 2:56 PM in response to shay1407 In response to shay1407

I downloaded a program called Ccleaner on my Windows. It’s good for multiple things but in answer to your question, I always use it to repair Apple Mobile Device. It works every time. I also use it to repair all other Apple programs including iTunes. ITunes repair tho can be iffy, you mostly have to uninstall it from ccleaner than reinstall from your browser when theres probl with it.

Dec 9, 2017 2:56 PM

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Jan 12, 2018 5:33 AM in response to turingtest2 In response to turingtest2

I removed the Apple Mobile device driver support but when I installed itunes it never reinstalled, I found the exe file but when I tried to install that it rerolled and didn't install, now my computer doesn't sync with my phone and now idk how to install it again

Jan 12, 2018 5:33 AM

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Jan 12, 2018 5:57 AM in response to thecordlessplug In response to thecordlessplug

When installing iTunes right-click on the setup file and run as administrator.

What antivirus package do you have? It may help to disable it when reinstalling. In some cases AV has had to be removed to allow iTunes to install.

What is the exact text of the error message you get now if you attempt to install iTunes?

You could try the component wise install method described in the section Install missing components.


tt2

Jan 12, 2018 5:57 AM

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Question: How to download "Apple Mobile Device USB Driver"?