How does Apple Pay work with Uber?

Question

How does Apple Pay work with Uber?

I have been contacting Uber at least a half a dozen times already and so far it sounds like I am talking in Greek because Uber's support team does not seem to understand my questions.

I originally signed up with Uber without realizing the company does take Apple Pay & I never set my account with my credit card information. Being that I am not happy about giving Uber my credit card information, I have finally set up Apple Pay on my iPhone 6s+. Only problem is I don't know how Uber receives my payment with Apple Pay as there is no contact/credit card machine that the driver has. For some reason my Apple Pay does show up on my iPhone 6s+ as a valid payment but not on my Uber account when I am using my MacBook Pro. I am confused.

I am trying to figure out how exactly does Apple Pay work with Uber.

I know that I have used my sister's Uber account before and it wasn't a problem because she had a credit card on file with Uber. So I know that I can request a ride. I just don't know how payment is received by Uber if I have Apple Pay on my iPhone and it is not on my account when I use my Mac.

Would someone please explain how this works because I am not exactly tech savvy. Also can I change the tip amount on my Uber account via my Mac even though I don't have a valid credit card? Also does Uber really charge a service charge for using Apple Pay?

If Uber wasn't the only company that operates internationally I would have told them to delete my account....oh what I did tell them to delete my account but the Uber support team thinks that their answering my questions.

Please help.

MacBook Pro, iOS 7.1.1

Posted on Feb 20, 2016 9:11 PM

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Answer 1

Pscholey

Level 1

23 points

Feb 23, 2017 9:33 AM in response to Linda1234567890

I am not sure where you live, but if you live in Canada, Apple Pay is not yet available for Uber. I just found that out yesterday after inquiring with Uber help through the 'Help' section on the Uber App. If in Canada, you need to have a Crefit Card setup on the Uber App. Uber does not know when Apple Pay will be available for their services, in Canada. Hope this helps.

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Answer 2

Mar 3, 2017 7:24 PM in response to Linda1234567890

Uber has the worst customer or technical support I have come across. Either they can't read properly or they domt understand even the basic issue. I've been trying to explain a PayPal technical issue to them and they keep repeating back from the script. Worse they don't have an escalation path - each time a different support representative attempts ton respond and is useless. Honestly they need to improve their business model or they're going to lose customers.

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Answer 3

Pscholey

Level 1

23 points

Mar 3, 2017 7:40 PM in response to Pscholey

Good News! Today I found out that a debit card can be used for Uber in Canada. It has to be a MasterCard/Debit or a Visa/Debit. Both function only as a debt card. These are new to Canada as of the summer of 2016! A plain Debt Card cannot be used.

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Answer 4

LACAllen

Level 8

43,500 points

Feb 20, 2016 10:09 PM in response to Linda1234567890

You don't pay in car, you pay with a 6/6+/6s/6s+ when you book. No mention of using a Mac.

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Answer 5

Feb 21, 2016 8:38 AM in response to LACAllen

Aah! Thank you LACAllen. This helps a lot.

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Answer 6

dmgold

Level 1

14 points

Oct 20, 2016 4:21 PM in response to LACAllen

That would work except that after downloading the app today I don't see any Ride Now option. I am greeted by 2 options - Sign In or Register.

Once I've signed in I can set up a ride and pay with Apple Pay, but I must sign in first. I thought the advantage of the Ride Now was to skip the sign in.

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