Hello,
I'm trying to print a presentation using the Montserrat font. It is able to display within Keynote, but will not print, or export to another program. I was thinking of exporting to PDF and then just printing those; however, the pages just show up blank. Unfortunately, I have to use this font per client instructions.
I'm using version 6.6.1 and am on running El Capitan.
Thanks!
MacBook Pro with Retina display, OS X El Capitan (10.11.3)
Where did this font come from, was it downloaded from a reputable foundry or handed on from an other user?
Validate the font using Font Book, if there are errors delete it and replace if direct from a trustworthy source.
I have Montserrat installed and it works perfectly: Font Squirrel Monserrat
That's actually where I got the font from as well. I validated too. I tried uninstalling and reinstalling and still is doing the same thing. Thanks for your help!
Then there is a systems issue on your Mac.
As a first step, download andinstall and run Etrecheck, a system reporting tool, then copy and paste the results into a discussion reply.
Etrecheck is downloaded from here with a full description on what this application does: Etrecheck
here you go:
EtreCheck version: 2.9.6 (256)
Report generated 2016-02-23 12:06:03
Download EtreCheck from http://etrecheck.com
Runtime 1:35
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Font not printing
Hardware Information: ⓘ
MacBook Pro (Retina, 13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro12,1
1 2.7 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 38
Video Information: ⓘ
Intel Iris Graphics 6100
Color LCD 2560 x 1600
DELL U2715H 2560 x 1440 @ 59 Hz
System Software: ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour
Disk Information: ⓘ
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 249.64 GB (139.35 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.01 GB Online
USB Information: ⓘ
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
System Launch Agents: ⓘ
[loaded] 163 Apple tasks
[running] 73 Apple tasks
System Launch Daemons: ⓘ
[loaded] 195 Apple tasks
[running] 92 Apple tasks
Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-11-30) [Support]
[failed] com.adobe.AdobeCreativeCloud.plist (2015-09-24) [Support] [Details]
[loaded] com.oracle.java.Java-Updater.plist (2015-06-24) [Support]
Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemon.plist (2015-11-30) [Support]
[loaded] com.adobe.agsservice.plist (2015-09-24) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-05-15) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-06-24) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-11-19) [Support]
[loaded] com.google.keystone.agent.plist (2015-12-14) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Other Apps: ⓘ
[running] com.adobe.acc.AdobeDesktopService.84832.47F6C84A-E2B0-46D1-8671-3AFDD0E9B9B3 (2015-11-30)
[running] com.adobe.accmac.88672 (2015-11-30)
[running] com.apple.xpc.launchd.oneshot.0x10000001.Harvest (2016-01-27)
[running] com.apple.xpc.launchd.oneshot.0x10000008.EtreCheck (2016-02-20)
[running] com.getdropbox.dropbox.30112 (2016-02-16)
[loaded] com.getharvest.HarvestLaunchHelper (2016-01-27)
[running] com.google.Chrome.76832 (2016-02-19)
[running] com.tinyspeck.slackmacgap.40032 (2016-01-19)
Internet Plug-ins: ⓘ
SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-22) [Support]
QuickTime Plugin: 7.7.3 (2016-01-27)
JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-08) Check version
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-11-30) [Support]
Default Browser: 601 - SDK 10.11 (2016-01-27)
3rd Party Preference Panes: ⓘ
Java (2016-02-08) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
6% kernel_task
5% WindowServer
2% Google Chrome Helper(7)
2% fontd
1% Google Chrome
Top Processes by Memory: ⓘ
1.68 GB Google Chrome Helper(8)
905 MB kernel_task
451 MB softwareupdated
262 MB Google Chrome
262 MB Slack
Virtual Memory Information: ⓘ
890 MB Free RAM
7.13 GB Used RAM (1.44 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Feb 23, 2016, 10:43:17 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-02-23-104317_[redacted].crash
com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Feb 23, 2016, 10:43:02 AM Self test - passed
I don't see anything in the report that is a cause for concern, the overall performance is excellent.
Two things to try next:
1 - test Keynote in a new user account to find if Keynote performs correctly
Create a test user account
2 - Try resetting Keynote as follows:
Perform all the steps in the order listed
to uninstall Keynote, you must use an application removal tool for this procedure to work
Appcleaner is free and works well for this procedure, it can be download from here: Appcleaner
uninstall Keynote
to uninstall Keynote, you must use an application removal tool for this procedure to work
Appcleaner is free and works well for this procedure, it can be download from here: Appcleaner
Montserrat font not printing or exporting
