Macbook pro 13 inch el capitan always show the dead ball rainbow

First of all, you need to uninstall CleanMyMac. That program is bad, bad news. It's fraudulent crapware, if I can be honest. You should never, never, never download any 3rd party program to delete anything from your computer, sight unseen. You have no idea what files were contained in that 100GB, and that's what makes it dangerous. Your computer has been damaged, well beyond whatever was plaguing it before you did that. Macs don't need "maintenance" software that claims to clean, organize, refresh, or optimize it. They do a great job of taking care of themselves, as far as that goes. So, before the issues you're having can be addressed, you need to completely uninstall it according to the developer's instructions. You can find them here. Do exactly what those directions say to do. If you don't, you'll have to reinstall it in order to uninstall it properly.

After you take care of that, go to http://www.etresoft.com/etrecheck — download and run EtreCheck, copying the status report to paste here.

That's a bit harsh. I used CleanMyMac 2 a lot when my MBP's SSD was filling up repeatedly (before I upgraded to a larger one), and I found it very useful for that purpose. It allows you to drill down so you can see what it wants to delete. I certainly did this, and customised it fairly conservatively, as I too was quite cautious to begin with. Like any tool of this nature, you need to take the time to understand what it's doing and how to use it, and this one gives you a lot of information and control if you choose to drill down—a lot better than Apple software of recent years IMO. Recently, when iTunes decided it couldn't find a particular song I was trying to play (because the external HD was temporarily disconnected), it just quietly deleted it from the database thank you very much. And don't get me started on accidental deletion of emails due to terrible notification UI in OS X. But I digress.

Kalsta wrote:

That's a bit harsh. I used CleanMyMac 2 a lot when my MBP's SSD was filling up repeatedly (before I upgraded to a larger one), and I found it very useful for that purpose. It allows you to drill down so you can see what it wants to delete. I certainly did this, and customised it fairly conservatively, as I too was quite cautious to begin with. Like any tool of this nature, you need to take the time to understand what it's doing and how to use it, and this one gives you a lot of information and control if you choose to drill down—a lot better than Apple software of recent years IMO. Recently, when iTunes decided it couldn't find a particular song I was trying to play (because the external HD was temporarily disconnected), it just quietly deleted it from the database thank you very much. And don't get me started on accidental deletion of emails due to terrible notification UI in OS X. But I digress.

No, it's not harsh. Search these forums for CleanMyMac, MacKeeper, and all the other bogus "maintenance" programs developers are trying to scam you into installing. I'm far from the only contributor here who urges immediate removal of them from your hard drive. Much like anti-virus programs, they are utterly and completely unnecessary and damaging to your computer. You don't need them. There is no "maintenance" that needs to be done to your hard drive that the computer doesn't take care by itself, and if there was, you wouldn't need to buy or download a program to do it for you.

If people want to leave that garbage on their hard drives, ultimately we'll never know if they follow our advice or if they don't. All we can do is give them the best advice we know, which is to remove it, explain why they need to remove it, and then hope they listen. Again, if they don't, we'll never know.

Okay, so we have differing opinions on that particular piece of software. I have used it, quite a bit. Have you?

As for all the other apps that you lump together as 'bogus', I can't really comment, because I HAVEN'T USED THEM.

One that I did buy and use years ago was Techtool Pro 4, and that caused more problems than it fixed. It reset creation dates on thousands of files to some day in the 70s if I remember correctly. What a nightmare. Back in the day Norton Utilities was excellent maintenance software for old Macs running system 7 (I'm showing my age now), but that too became obsolete and in truth pretty awful. So yes, in principle I agree with you that (1) these days the Mac doesn't normally need these things for regular maintenance, and (2) you have to be very cautious with anything that messes with your files and file structure. But sometimes users have particular needs that do require a bit more than Apple provides. CleanMyMac was a stop-gap measure for me until I had money and time to upgrade to a much larger internal SSD, and it worked well for me.

Hi,

If you have to choose between Pinkstone's advice and the opinions of Kalsta, I would recommend Pinkstone if you want to get anywhere with your problem.

By the way, which is it, Macbook Pro or Macbook Air?

Kalsta wrote:

Okay, so we have differing opinions on that particular piece of software. I have used it, quite a bit. Have you?

Absolutely not. Why would I use something I actively encourage other people NOT to use? Wouldn't that make me a hypocrite? I'm just a faceless name on this message board, but I'd like to maintain some credibility so people know they can listen to me and follow my advice and it won't cause their computers to blow up in their faces. I knew programs like CleanMyMac were bogus before I ever started posting here, as most products shilled by the Internet are 99% marketing anyway, and after reading what other people had to say about it, particularly users who installed that program and the others like it, only to find their computers suddenly not working properly, I realized — hey....I was right to stay away from it. So, research, paying attention, careful reading.....that's how you avoid screwing up your computer. I don't have a job right now, so I don't have the money to replace my computer should something happen to it. I can't afford to brick it by installing superfluous applications that don't do anything I can't do for myself if it really, really had to be done.

That's just my $0.02.

Sigh. You claim to have known an app was 'bogus' without any real evidence (just a hunch really), and you figure that gives you credibility on a support forum? Then you found (again, on a support forum) some users of the app having problems and concluded, anecdotally, that you were right all along. Not very scientific my friend.

Look, here's something worth considering before you completely write off a company's product publicly without ever having used it… People generally post on these forums when they are having problems, not when they are really happy with a product. So naturally, you will always get a skewed picture here. If all you read were Apple support forums, you would have to conclude that Apple products are all as buggy as ****. I just did a Google search for 'CleanMyMac reviews', and lo and behold, what did I find? I found the product averaging between 4 and 5 stars across multiple review sites. Perhaps the company is posting their own reviews? It's possible. Or maybe it's not as bad as you assume?

BTW, the link you gave the OP (http://www.etresoft.com/etrecheck) returns a a 404 Not Found error for me. Just letting you know in case it's just a typo.

Sorry juztkevin, I don't know how to solve your problem. There are many variables and many reasons a Mac could be unresponsive. I sincerely hope pinkstones can solve your problem though. I'll check out of the discussion now.

Oh Apple… When you censor the word 'h e l l', it just makes it look like I wrote something much worse than I did!

CleanMyMac may have damaged your OS beyond what simply uninstalling it may be able to fix.

The thing about these "cleaner" apps is that they are completely unnecessary in the first place.

Posting an etrecheck report here would be a good next step: http://www.etrecheck.com

-you have both Parallels and Virtual Box installed. Virtualization software uses a lot of resources. Not sure why you'd need two of them. I'd uninstall one.

-smartswitch doesn't sound like a good idea either.

-the google keystone agent can cause problems by frequently phoning home. http://applehelpwriter.com/2014/07/13/how-to-remove-googles-secret-update-softwa re-from-your-mac/

-I'd uninstall the two items listed under "startup items". Startup items have been deprecated since 10.4. https://developer.apple.com/library/mac/documentation/MacOSX/Conceptual/BPSystem Startup/Chapters/StartupItems.html

-then maybe try repairing your HD again

From the report it looks like you have uninstalled CMM but the damage may be done. You may need to erase your HD and do a clean install.

juztkevin wrote:

That's from etre check. Can you figure out the problem?

On top of what arthur suggested, you also have ZipCloud installed, which is malware, and you need to remove it as well. You also need to go to System Preferences --> Security & Privacy --> General and change your Gatekeeper settings to "Mac App Store and identified developers." Right now you have it wide open, which is how malware/adware can get on your system.

Click the padlock in the corner, input your administrator password, then change your Gatekeeper settings. After you're through with all that, download Malwarebytes Anti-Malware for Mac to get rid of Genieo, and to make sure all bits and pieces from ZipCloud and CleanMyMac 3 are gone.