Ts4515? view locale=ar_sa/kb/ Support.apple.com

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Level 1

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Ts4515? view locale=ar_sa/kb/ Support.apple.com

Hello

Please help to open the lock of the two iPad and you purchase Mstamla from one of the sellers was carrying Emil and Basord person seller have forgotten your PIN and email users are setting up this device before purchasing special person seller after the purchase of the machine, which was linked to his account in camel Storr with Alaaclaud did I open two after they stopped was I to deduce, access to the person of the seller so I hope to help me solve these are the problem and the opening of two iPad because I forgot the password and e-mail users are setting up this device before buying service to find my iPad device by the person seller to link it with apple its own ID and icloud I hope you will help me delete the seller in person data and the opening of two to be used properly and work to restore it as if it were a new

Thank you

iPad, iOS 9.2.1, ip 90.148.98.225

Posted on Feb 23, 2016 12:32 PM

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Answer 1

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King_Penguin

Level 10

334,192 points

Feb 23, 2016 12:51 PM in response to Rnaam999

I'm not entirely sure whose account the two iPads are locked to (and for info you are talking to fellow users on here, not iTunes Support nor Apple).

If they're locked to your account and you can't remember your password, you can reset it via http://iforgot.apple.com

If they are locked to accounts that the store set up then ask them to remove the account from them (using the above link to reset their password if they can't remember it).

Or, and if you bought the iPads new (i.e. they weren't bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/contact/) and see if they can remove the iPads from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

If the iPads were bought used, you will have to find and contact the person whose account they are locked to, or take them back to the store and ask for a refund

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