new mail account "Senior Discount Box" showed up, can't delete

I just found the"Senior Discount" mail on my iPad. I got it removed but a box keeps piping up asking to sign into iCloud or Apple ID required. When I put them in, it says verification failed. But when I go to my phone and sign out of my iCloud and sign back in, it goes through. It is obviously just on my iPad. Wha to do!

I was able to remove the seniors discount but I have one that is labeled infowarn that does not show up under settings general like the seniors discount did. Can you advise on how to remove it since the normal process didn't work?

My wife had this same issue after coming home from the Apple Store. Go to settings, hit the General tab, scroll down and tap the profile (Senior Discount Box), tap Senior Discount Box, hit delete. Then it will ask for your phone's password/passcode, after you enter that, then hit delete again and then your problem is gone.

" I don't think things like this should be allowed to add anything to my phone. How can this be eliminated "

By purchasing and using Apple products. As much as 'Android' users hate Apple's

'Walled-Garden' approach, it is much less susceptible to these types of intrusions

or attacks. While no security is 100% foolproof, Apple's approach is as probably

as close as you will get. Android users love to gloat about how 'open' their choice

of platform is. And it's exactly that. Search 'Android Malware', and be prepared for

the endless number of daily articles that should alarm anyone. Apple's curated

App Store is a much better approach than Android's Zika-infested swamp.

In the future, on any platform or device, use caution everywhere.

As the saying goes .. If an offer sounds too good, it probably is. 😉

Thank you so much I was concerned it was there to stay, why not it got there on it's own. How can something like that happen on the iphone? I still can't believe it happened and I'm puzzled, will it happen again?

Thank you, Allen! I saw a RedAlerts Emergency notice when I was tinkering with Amber Alerts and Emergency. I thought it was legit and installed it, certs and all until I saw spam e-mails stacking up! I couldn't delete the account but I could delete the profile like you suggested.

Thank you for posting that simple answer! I don't know how but somehow my husband's iPhone had 3 accounts in addition to his iCloud account. One was Transit, another was Accurate Weather Forecast and the other was something to do with Emergency Alerts. Now they are gone! Thanks again...

I have this problem on my IPad 2, but there is no Settings/General/Profile and Device Management visible! Is there another path for IPad 2 that is different from iphone so that I can delete the profile in my mail for Senior discounts?

A "profile" means some other organization has some IT policy in effect that governs the iPhone. In other words, your friend must not own the iPhone outright ... it probably belongs to some organization or school that has an IT department that governs it. You should contact them about this email account.

Look for the Profile in Settings > General > Profiles & Device Management

You should be able to remove the profile which removes the email account. Lots of adware and malware is doing this now.

sberman wrote:

A "profile" means some other organization has some IT policy in effect that governs the iPhone. In other words, your friend must not own the iPhone outright ... it probably belongs to some organization or school that has an IT department that governs it. You should contact them about this email account.

A point of clarification. Just because there is a profile on the phone doesn't mean the person doesn't own it. I have a profile on my phone which I own outright because I needed it to install an app from my employer to view my schedule. Some companies allow people to put corporate email on personal phones but require a profile. I've also seen people who've used SIMS from certain companies that sell them for international travel with profiles installed on the phone. I only discovered that because the people couldn't access cellular data when they got back until the profile was removed.

Yes, allowing a profile on your phone means you're ceding some level of control but it doesn't mean much of anything about ownership of the device.

thaw3 wrote:

Thanks for the clarification. In this instance, some entity from a website or an email installed the profile without my girlfriend's permissio. How this can happen I don't quite understand.

I've been seeing that happen slighty more often. It's always been a way to get apps installed without the usual iTunes Store security. I'm guessing someone clicked on a link about installing an app or something similar and then clicked "ok" on the request to install a profile. We've all gotten so used to just clicking through things like that that we don't always read them.

Delete the profile. Be careful, in future, when clicking "Ok" that you pay attention.

Best of luck.