Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

thaw3 Author

Level 1

38 points

new mail account "Senior Discount Box" showed up, can't delete

My friend's 6S, IOS 9.2.1, had a new mail account "Senior Discount Box" just show up on it yesterday. I was able to uncheck Mail and Notes and change the password and disable the server, but I cannot delete it. Have done a full shut down, but it is still there. Does not show up on her iPad, nor her iMac.

It is an IMAP account: Wende.Mendy@my.minbox.mail

Host Name: 20160224.imap.email.minbox.email

it says "these settings are installed by the profile "Senior Discount Box"

We have no idea where this came from nor how to delete it. Have changed Apple password, Gmail and FaceBook passwords.

Hesitate to erase iPhone and go back to restore the last, Dec., back up, but think I should.

Anyone else have had this problem or can help? Thx

MacBook Pro, Mac OS X (10.7.4)

Posted on Feb 27, 2016 4:03 PM

54 replies

Mar 2, 2017 5:35 AM in response to LACAllen

THANK YOU!!!

Really dislike the fact that a third party was able to set up an email account on my iPhone without my knowledge... this is a bad hole in iOS security...

absbird

Level 1

12 points

Mar 25, 2017 12:07 PM in response to LACAllen

Thank you!!!!

Apr 1, 2017 1:03 PM in response to IdrisSeabright

Can someone tell me the 4 digit code to remove the "senior discount " profile on my iPhone?

Thanks

Little

webblinz

Level 1

9 points

Apr 2, 2017 7:54 AM in response to LACAllen

Thank you, that did it for me, I had a phantom "accurate weather forecast" email account. Cheers, Webb in NJ

Sdawn77

Level 1

4 points

May 10, 2017 6:12 PM in response to thaw3

Thanks LACAllen, it worked perfectly to delete the "senior discounts" mailbox! Hate how they're so sneaky to hide it in the iPad's system.

Jul 10, 2017 4:33 PM in response to thaw3

I have this same exact problem. Apple, please help!!!

Aug 7, 2017 5:31 AM in response to thaw3

Great

Dkerr723

Level 1

8 points

Oct 5, 2017 6:10 AM in response to thaw3

This works great. I had this emergency alert profile that showed up (my fault...I allowed it) but couldn’t get rid of it. This procedure worked great. It’s gone. Thanks for the suggestion.

aggimcm

Level 1

4 points

Nov 2, 2017 2:30 PM in response to thaw3

Go into settings > general > profiles. I deleted a profile that was a weather info profile configuration. Once that was gone ...the senior mailbox was off my devices also.

new mail account "Senior Discount Box" showed up, can't delete