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AirPort Time Capsule 2013 loses Internet connection

Hello! Please help!Bought a new AirPort Time Capsule 2013, hooked up,everything works fine, but itseveral times a day, disconnect from the Internet. Saves only the restart. It is very annoying (( the Providersaid thathe sees thatit periodicallymakesrequests but does notcorrect.Supposedlysheneedsto ask for alloptions and morethemnot to request, andsheperiodicallyasksfornew, butdon't do itcorrectly. It is forUS, and I'm inUkraine. I have a marriage? (((((

The capsule is connected directly to the cable provider. Ethernet settings via DHCP and gets the Mac-address.

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I apologize, I do not speak EnglishI translateeverythingthrougha translator, andthenpressedbuttons, andit turned out thatthe problem is solved,but it is notsolved ((

OS X Mavericks (10.9.5)

Posted on Feb 28, 2016 6:39 AM

Reply
4 replies

Feb 28, 2016 11:48 AM in response to Андрей Решетников

We can do this by screenshots..


I need to see a screenshot of your TC setup.. and what it gets when it is plugged into the cable modem.


I then need to see what IP your computer gets when it is plugged into the cable modem directly. (And internet must be working).


Like so. Click on the EDIT button.


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This is my actual setup.. yours will be dhcp.. but I need to see the actual numbers.. If you have a static address blot out the first two lots of digits.. where mine shows 192.168 but I need to see the rest. If you have a normal dynamic IP don't worry as the IP will change the next time you restart.

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It is also good to have the network tab.. as that could be wrong.

Again mine is specific to my system but I need to see yours.

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Then the ethernet from the Mac or PC.. plugged into the modem.


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I need to see the Mac DNS page as well which unfortunately doesn't show here.


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Feb 29, 2016 3:57 AM in response to LaPastenague

I have a staticipaddress, but stillis determined byDHCP.I triedto putin the listnotusingDHCP, but static, nothing changes.

Here are myscreenshots

I have donebothDHCP andstaticoptions

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I don't haveethernet, connect viawi-fi, I have amacbookpro retina13, there is no ethernet connector.Only have aWindowsPCwhich hasethernet, butetherneteverything worksperfectly.Andbefore thatthere was a router D-Link, too, everything was fine (

Feb 29, 2016 12:07 PM in response to Андрей Решетников

There is nothing wrong with the setup .. the IP addresses and everything are fine.


You have discovered the bug in the Apple router. It simply fails to work properly with some modems. We don't know why.


This issue is seen most clearly with SB6121 and SB6141 modems but it happens on lots of modems particularly cable modems. And yet it doesn't affect everyone.


Our usual recommendation is to replace the modem.. some models work fine.. like in the US cable providers the Zoom models work fine. Where I live the ISP provide a modem and you cannot replace it. That makes that solution impossible.


So you MUST replace the TC as the main router.


Andbefore thatthere was a router D-Link, too, everything was fine (

You need to go back to using a different router. The TC can still work fine as a backup target for Time Machine and a Wireless Access Point but you cannot route through it.


We did suggest to people in the past to use a 10/100 switch between the cable modem and the Apple router.. that sometimes fixed the problem. Or a cross over ethernet cable. that also fixed the problem for some.. but in neither case did it fix the majority of issues.. so in the end we changed the recommendation to simple replacement.


Apple has no fix.. to this point they have not acknowledged there is even an issue.


You can get the TC replaced under warranty but the replacement will probably be no better. And even if it works ok at first it seems the problem can return at any time.


So replace the TC as the main router is the best solution I can offer you. Plug the TC into that router by ethernet and bridge it. The router you use does not have to be expensive.. in fact buy one that takes a third party firmware like gargoyle is well worth the effort.

Just google for gargoyle firmware. I am not allowed to post more info.

AirPort Time Capsule 2013 loses Internet connection

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