My iPod's screen says "iPod is disabled" "connect to iTunes". When I try erasing my iPod by doing the recovery method, it just says that my iPod needs to be unlocked to connect, which I can't do since it doesn't allow me to type a pass code. Help?!
iMac, Mac OS X (10.7.5)
I have already tried that. The only method that I would be able to do is the recovery mode. So I connect my iPod to my Windows PC via USB. Then, I open iTunes. iTunes gives me a message saying "iTunes could not connect to the iPod touch "Ryan's iPod Touch" because it is locked with a passcode. You must enter your passcode on the iPod touch before it can be used with iTunes." with the options "More Information", "Try Again", and "Cancel". I hit cancel, and then restart my iPod holding down the power and home buttons simultaneously until the white Apple logo appears on the screen. When the iPod turns back on, it goes right back to the "iPod is disabled" "connect to iTunes" screen.
I have already tried that. The only method that I would be able to do is the recovery mode. So I connect my iPod to my Windows PC via USB. Then, I open iTunes. iTunes gives me a message saying "iTunes could not connect to the iPod touch "Ryan's iPod Touch" because it is locked with a passcode. You must enter your passcode on the iPod touch before it can be used with iTunes." with the options "More Information", "Try Again", and "Cancel". I hit cancel, and then restart my iPod holding down the power and home buttons simultaneously until the white Apple logo appears on the screen. When the iPod turns back on, it goes right back to the "iPod is disabled" "connect to iTunes" screen.
I did follow the steps, as I said before. I'll have to contact support. Thanks for your time.
Follow the instructions in this support document for a disabled device. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
From the support document that I provided earlier:
Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
If it is still asking for the passcode then you have not gotten the device into Recovery Mode.
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
If I have not gotten my device into recovery mode. how do I? Doing the home button thing? It doesn't work.
Follow the steps that I posted. If you cannot get it into Recovery Mode as described, then contact Apple Support or make an appointment at the Genius Bar for assistance.
That means you did not get the iPod in Recovery mode. See BOLD below
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
To restore from backup see:
Restore your device from an iCloud or iTunes backup - Apple Support
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
or
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
Okay, that is the only thing that can be done. If you were unable to get the device into Recovery Mode following the steps listed, then your last selection in the support document is to contact Apple Support. That link is live in my post, use it to find Apple Support in your area.
I Lost my iPod yesterday morning I fell on The snow sidewalk while IM on my Way to my School bus stop, I Try to find my iPod but unfortunately its offline, I put lost mode, still hoping some honest person, will Help me to return my ipod gift from my mom
iPod is "disabled" and cannot connect to iTunes.
