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User profile for user: iOS Software Engineer
iOS Software Engineer Author
User level: Level 1
14 points

My MacBook Pro is running very slow

Hi Apple Support Experts,


My almost new MacBook, bought in november, suddenly started to work slower and lost the flow of the OSX. I have been using same MacBook with the best spec (16GB). I check all of the downloads I make, but there was one time when a friend installed me cracked versions of some programs, which I then uninistalled. The only thing is that I dont usually shut down my laptop, but put it to sleep, I dont know if its an issue.


Please if possible, advice me what to do, because I am desperate now to find out what is the problem, as this had never happened to me before, and I need my fast-running-amazing machine to run slick and smooth for work and commissions.


Also I run this command at the Terminal,


syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef



Feb 29 11:44:28 2014MacBookPro15 kernel[0] <Notice>: Process launchd [1] disabling system-wide I/O Throttling

--- last message repeated 3 times ---

Mar 6 15:08:53 new-host-12 kernel[0] <Notice>: Process launchd [1] disabling system-wide I/O Throttling



I ran EtreCheck


EtreCheck version: 2.9.9 (260)

Report generated 2016-03-06 15:43:07

Download EtreCheck from https://etrecheck.com

Runtime 6:22

Performance: Below Average


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:ⓘ

MacBook Pro (Retina, 15-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,3

1 2.6 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown Battery: Health = Normal - Cycle count = 68


Video Information:ⓘ

Intel Iris Pro

NVIDIA GeForce GT 750M - VRAM: 2048 MB

Thunderbolt Display 2560 x 1440

DELL S2740L 1920 x 1080


System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information:ⓘ

APPLE SSD SM1024F disk0 : (1 TB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 993.86 GB (614.63 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.70 GB Online


ST1000LM024 HN-M101MBB disk2 : (1 TB) (Rotational)

EFI (disk2s1) <not mounted> : 210 MB

Boot OS X (disk2s3) <not mounted> : 134 MB

FreeAgent GoFlex Drive (disk3) /Volumes/FreeAgent GoFlex Drive : 999.50 GB (468.40 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk2s2 999.86 GB Online


USB Information:ⓘ

Apple Inc. iPhone

HLDS Inc Portable Super Multi Drive

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Apple Thunderbolt Display

Dell Dell USB Optical Mouse

Apple Inc. Display Audio

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Seagate GoFlex Adapter Thunderbolt


Gatekeeper:ⓘ

Anywhere


Kernel Extensions:ⓘ

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (90.8.1 - 2016-02-16) [Support]

[not loaded] com.vmware.kext.vmioplug.15.1.7 (15.1.7 - 2016-02-16) [Support]

[not loaded] com.vmware.kext.vmnet (0327.22.37 - 2016-02-16) [Support]

[not loaded] com.vmware.kext.vmx86 (0327.22.37 - 2016-02-16) [Support]

[not loaded] com.vmware.kext.vsockets (90.8.0 - 2016-02-16) [Support]


/Library/Extensions

[loaded] com.paragon-software.filesystems.ntfs (187.1.14 - SDK 10.5 - 2016-02-29) [Support]


/System/Library/Extensions

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.58f51 - 2016-02-28) [Support]


System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 158 Apple tasks

[running] 72 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 43 Apple tasks

[loaded] 155 Apple tasks

[running] 90 Apple tasks


Launch Agents:ⓘ

[loaded] com.divx.dms.agent.plist (2015-12-08) [Support]

[loaded] com.divx.update.agent.plist (2015-11-30) [Support]

[running] com.logmein.logmeingui.plist (2016-02-23) [Support]

[running] com.logmein.logmeinguiagent.plist (2016-02-23) [Support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-02-23) [Support]

[running] com.paragon-software.NTFS.fsnotifyagent.plist (2015-12-21) [Support]

[loaded] com.paragon.updater.plist (2015-12-21) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-02-17) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-02-17) [Support]


Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[running] com.edovia.screensconnect.daemon.plist (2013-09-05) [Support]

[running] com.logmein.logmeinserver.plist (2016-02-23) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-02-20) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

[loaded] com.paragon.NTFS.launch.plist (2015-12-21) [Support]

[loaded] com.teamviewer.Helper.plist (2015-09-30) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-02-17) [Support]


User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]


User Login Items:ⓘ

VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)

MacID Application (/Applications/MacID.app)

TransmitMenu Application (/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)

Screens Connect Application (/Library/PreferencePanes/Screens Connect.prefPane/Contents/MacOS/Screens Connect.app)


Other Apps:ⓘ

[running] 2BUA8C4S2C.com.agilebits.onepassword4-helper

[running] P72E3GC48.com.dashlane.DashlaneAgent

[running] com.edovia.Screens-Connect.229152

[running] com.kanecheshire.MacIDOSX.87072

[running] com.panic.Transmit.TransmitMenu.210272

[running] com.vmware.fusionStartMenu.71392

[loaded] 399 Apple tasks

[running] 191 Apple tasks


Internet Plug-ins:ⓘ

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-17) [Support]

QuickTime Plugin: 7.7.3 (2016-01-13)

DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-16) [Support]

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-17) [Support]

OVSHelper: 1.1 (2016-02-16) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-13)

PepperFlashPlayer: 20.0.0.306 - SDK 10.6 (2016-02-18) [Support]


Safari Extensions:ⓘ

1Password (2016-02-23)

AdBlock (2016-02-15)

Dashlane (2016-02-17)


3rd Party Preference Panes:ⓘ

Flash Player (2016-01-29) [Support]

Paragon NTFS for Mac ® OS X (2016-02-29) [Support]

Screens Connect (2016-02-24) [Support]


Time Machine:ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 993.86 GB Disk used: 379.23 GB

Destinations:

FreeAgent GoFlex Drive [Local]

Total size: 999.50 GB

Total number of backups: 30

Oldest backup: 2/17/16, 3:01 AM

Last backup: 3/5/16, 11:17 AM

Size of backup disk: Too small

Backup size 999.50 GB < (Disk used 379.23 GB X 3)


Top Processes by CPU:ⓘ

12% WindowServer

11% backupd

4% com.apple.prefs.backup.remoteservice

2% kernel_task

1% blued


Top Processes by Memory:ⓘ

1.12 GB kernel_task

492 MB com.apple.WebKit.WebContent(3)

344 MB mds_stores

344 MB Safari

147 MB loginwindow


Virtual Memory Information:ⓘ

10.00 GB Free RAM

5.89 GB Used RAM (2.26 GB Cached)

0 B Swap Used


Diagnostics Information:ⓘ

Mar 6, 2016, 03:09:49 PM Self test - passed

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Mar 6, 2016 1:09 PM

Reply
26 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,559 points

Mar 6, 2016 1:51 PM in response to iOS Software Engineer

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply
User profile for user: iOS Software Engineer
iOS Software Engineer Author
User level: Level 1
14 points

Mar 6, 2016 7:00 PM in response to Linc Davis

Thank you for all the detailed steps. I don't want to post a million lines of useless logs


But I am not getting a "beachball".


The mouse cursor moves very slowly. When I type using my Built-In keyboard or Bluetooth keyboard, the text appears a few seconds later


I suspect it's the encryption on the drive.


I ran this command


{ diskutil list; echo; diskutil cs list; } | pbcopy


/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage Macintosh HD 999.7 GB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s3

/dev/disk1 (internal, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD +993.9 GB disk1

Logical Volume on disk0s2

91A33932-7E25-46BF-89B0-1D2EA64AE12A

Unlocked Encrypted

/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *1.0 TB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_CoreStorage FreeAgent GoFlex Drive 999.9 GB disk2s2

3: Apple_Boot Boot OS X 134.2 MB disk2s3

/dev/disk3 (external, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS FreeAgent GoFlex Drive +999.5 GB disk3

Logical Volume on disk2s2

22389280-14CB-40C7-8963-09EC604CC79E

Unlocked Encrypted



CoreStorage logical volume groups (2 found)

|

+-- Logical Volume Group EDC25B71-0CD3-4A57-98AB-1A60BA4092B7

| =========================================================

| Name: Macintosh HD

| Status: Online

| Size: 999695822848 B (999.7 GB)

| Free Space: 5462134784 B (5.5 GB)

| |

| +-< Physical Volume B06BE389-25CC-4FA4-99B5-B99EF265A262

| | ----------------------------------------------------

| | Index: 0

| | Disk: disk0s2

| | Status: Online

| | Size: 999695822848 B (999.7 GB)

| |

| +-> Logical Volume Family 4F524E48-C869-480D-A181-D179355B3206

| ----------------------------------------------------------

| Encryption Type: AES-XTS

| Encryption Status: Unlocked

| Conversion Status: Complete

| High Level Queries: Fully Secure

| | Passphrase Required

| | Accepts New Users

| | Has Visible Users

| | Has Volume Key

| |

| +-> Logical Volume 91A33932-7E25-46BF-89B0-1D2EA64AE12A

| ---------------------------------------------------

| Disk: disk1

| Status: Online

| Size (Total): 993862483968 B (993.9 GB)

| Revertible: No

| LV Name: Macintosh HD

| Volume Name: Macintosh HD

| Content Hint: Apple_HFS

| LVG Type: Sparse

|

+-- Logical Volume Group 42563341-DF0C-4A90-952C-1A644114849F

=========================================================

Name: FreeAgent GoFlex Drive

Status: Online

Size: 999860912128 B (999.9 GB)

Free Space: 5943296 B (5.9 MB)

|

+-< Physical Volume 1E11A060-B7FB-4953-B3FE-02141F1B3324

| ----------------------------------------------------

| Index: 0

| Disk: disk2s2

| Status: Online

| Size: 999860912128 B (999.9 GB)

|

+-> Logical Volume Family 4FFDE116-E429-4F57-B5FD-53A32EAD4567

----------------------------------------------------------

Encryption Type: AES-XTS

Encryption Status: Unlocked

Conversion Status: Complete

High Level Queries: Fully Secure

| Passphrase Required

| Accepts New Users

| Has Visible Users

| Has Volume Key

|

+-> Logical Volume 22389280-14CB-40C7-8963-09EC604CC79E

---------------------------------------------------

Disk: disk3

Status: Online

Size (Total): 999502643200 B (999.5 GB)

Revertible: No

LV Name: FreeAgent GoFlex Drive

Volume Name: FreeAgent GoFlex Drive

Content Hint: Apple_HFS

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,559 points

Mar 7, 2016 6:48 AM in response to iOS Software Engineer

This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Please back up all data and read this whole message before doing anything.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz

Right-click or control-click the highlighted line and select

Services ▹ Open

from the contextual menu.* A folder named "zz" should open. Inside it are several subfolders, each with long name beginning in "zyx". One of them has this name:

zyxvpxvq6csfxvn_n0000000000000

Note that the name ends in a series of zeros. Leave that one alone, and move all the other subfolders of "zz" to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Reply
User profile for user: Grant Lenahan
Grant Lenahan
User level: Level 4
1,488 points

Mar 7, 2016 8:56 AM in response to iOS Software Engineer

I have no idea what those are or why Linc suggested you remove them.


I hope you have a backup. I would consider restoring from it.


Earlier i asked you some basic questions that you did not answer - *something changed* - what might it be.


Start with the basics before you go fooling around with stuff you dont understand ( and certainly i don't know what those are, not without doing a bunch of research).


Get your backup ready.


G

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,559 points

Mar 7, 2016 9:52 AM in response to iOS Software Engineer

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Reply

My MacBook Pro is running very slow

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