Screen Shots not working- El Capitan

Question

Level 1

4 points

Screen Shots not working- El Capitan

I have been doing it all these years and suddenly today I see this is not working at all. Command -Shift - 4 or any of the other screenshots keys. OS: 10.11.3

I tried:

Preferences - Keyboard-shortcuts, changing keys, Moving around the plist files (mentioned in some of the discussions) but none helped. Restarted it multiple times. There is no conflict in keys settings.

Please help . This is very frustrating.

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 10, 2016 3:43 AM

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Answer 1

mr_kitty

Level 1

14 points

Jul 18, 2017 3:10 PM in response to rajin2304

rajin2304 wrote:

Only if someone know what service/background process should be running which handles these key combinations, it may help me.

The background processes running on each system are unique to every configuration (what software you have installed / running), so this is a big ask.

What you can do is sort by PID -- the higher numbers opened last, so fresh after restart you'll see the processes that loaded most recently on startup at the top.

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Answer 2

dialabrain

Level 10

136,127 points

Mar 10, 2016 3:57 AM in response to rajin2304

If you are running Dropbox make sure "Share screenshots using Dropbox" is disabled in Dropbox Preferences>Import.

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Answer 3

rajin2304 Author

Level 1

4 points

Mar 10, 2016 5:30 AM in response to dialabrain

No Dropbox installed on this machine.

As a next step I cleaned the complete ~/Library/Cache and all com.apple.* files from ~/Library/Preferences.

Still no luck 😟

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Answer 4

dominic23

Level 10

84,018 points

Mar 10, 2016 11:35 AM in response to rajin2304

Delete com.apple.symbolichotkeys.plist file and test.

Empty the Trash.

Quit all applications.

Hold the option key down and click the "Go" menu in the Finder menu bar.

Select "Library" from the drop down.

Library > Preferences > com.apple.symbolichotkeys.plist

Right click on it and select "Move it to Trash".

Close the Finder window.

Restart the Mac..

If this doesn’t help, “Put Back” the com.apple.symbolichotkeys.plist

Right click on the Trash icon in the Dock and select “Open”.

Right click on the com.apple.symbolichotkeys.plist and select “Put Back”.

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Answer 5

rajin2304 Author

Level 1

4 points

Mar 10, 2016 7:38 PM in response to dominic23

I tried this dominic23. First I tried with this file, it did not work. Then I realized there is a copy in Cache and I cleaned that entirely.Still no luck !

I am working with Skitch for time being but would live to get back to old mac screenshot

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Answer 6

rajin2304 Author

Level 1

4 points

Mar 12, 2016 11:54 PM in response to rajin2304

Further, I downloaded and re-installed the OS and it did not help as well.

When I re-started it in Safe mode , I can see the screenshot working with Command+Shift+4.

I tried to map services/processes between two(Safe vs regular) but could not find something substantial.

Only if someone know what service/background process should be running which handles these key combinations, it may help me.

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