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Level 1

39 points

Mail shows paper clip but no attachment icons to open at all

Hello everyone. I'm having the hardest time finding what's going on and after a few tiring hours of surfing the web I found nothing like my problem. So I decided to come here for help. I hope it's not something stupid I'm just missing but if that's the case I apologiz in advance.

As you can see in the following picture I got an email with an attachment, as you can see the paper clip on the left

When I open said email I go to the bottom of it and find no file icons to open!

As you can see for the same email but using the Gmail app, there are four pdf files attached and, as far as I know, pdf is a compatible format to open from Mail native iPhone app

Can PLEASE someone help me see what I'm missing? I already tried signing out and in again, reloading all my emails but nothing different happened. I'm about to pull my hair out here!

Thank you all for takin the time to read this.

iPhone 6s, iOS 9.2.1

Posted on Mar 11, 2016 8:57 PM

Best reply

marcio_uy

Level 1

9 points

Posted on Feb 20, 2018 6:57 AM

2018 and this issue wasn't solved yet. 2 years, Apple!!!

Some PDF attachments are not showing on the Apple Mail app. It shows the paper clip on the mail list but no attachment inside the message. But there is an attachment, because if I try to forward the message, Apple Mail asks me if I want to include it. One of these attachments is a bill I have to pay monthly. Because of that issue, I have to use Outlook to see my bill.

View in context

43 replies

Jul 19, 2018 6:18 AM in response to rreardan

I too am getting emails on my I products with attachment but no attachments show at the bottom. I can open them in windows and forward the same email back to me and they show at the bottom. Something if funny in appleville.

pnuttt

Level 1

9 points

Aug 9, 2018 6:19 PM in response to seba_opazo

I had the same issue. No attachment icon. Seems to happen when the attachment is a password protected pdf file.

The following steps fixed it on my iPhone

Open the settings app.

Select "Mail"

Set the "Load Remote Images" to OFF

ManSinha

Level 6

12,171 points

Mar 11, 2016 9:01 PM in response to seba_opazo

There is no attachment - the paper clip is the company logo etc that is embedded into the mail

Sometimes that appears as a clip

seba_opazo Author

Level 1

39 points

Mar 11, 2016 9:17 PM in response to ManSinha

But I know for sure there are four attachments as you can see in the Gmail app (also in any desktop client). Those attachment are the receipt and flight information for two passenger, none of their content is embedded

ManSinha

Level 6

12,171 points

Mar 11, 2016 9:18 PM in response to seba_opazo

What happens if you click on the icons?

seba_opazo Author

Level 1

39 points

Mar 11, 2016 9:21 PM in response to ManSinha

Well there are no icons at all in the native Mail app, they're somehow missing. If I click on any of them on the Gmail app I'll see a 4 page document or so for each icon, like this

ManSinha

Level 6

12,171 points

Mar 11, 2016 9:33 PM in response to seba_opazo

To modify the settings on your iPhone to allow images:

Open the settings app.

Select "Mail, Contacts, Calendars."

Set the "Load Remote Images" to ON.

seba_opazo Author

Level 1

39 points

Mar 11, 2016 9:37 PM in response to ManSinha

Thank you so much for your responses but I'm afraid it has been on all the time 😟

ManSinha

Level 6

12,171 points

Mar 12, 2016 12:20 AM in response to seba_opazo

One last thing left to try

Delete the email account

Reboot the phone

Add it back in

Mar 16, 2016 8:19 AM in response to seba_opazo

I'm having the same problem as seba_opazo.... If I open the email using my outlook client I'm able view the attachment just fine but nothing on iphone, etc...

seba_opazo Author

Level 1

39 points

Mar 16, 2016 9:03 AM in response to keebler21

I still don't know what's going on but I discovered that older emails having attachments are shown regularly. I think it has something to do with changing my password. Every email received between the moment I changed my password in the servers of Google for Gmail and the moment I updated the password in my iPhone/iPad are not showing correctly any attachment. After that, any new email works just fine, the same with older emails. It's like for those email in between I'm screwed and they will never show the attachment.

Jun 20, 2016 9:03 PM in response to seba_opazo

anyone found the solution yet? I have a customer with the same issue 😕

Jun 28, 2016 5:31 PM in response to seba_opazo

I have the same issue on both my iPhone and iPad. Just started 2 days ago.

Jul 6, 2016 11:48 PM in response to Blurry face

I have just started to notice the same issue too! Only affects native Mail app on iOS. All other applications show attachments as they should, no changes made to email accounts or passwords or anything like that. Not due to logo or anything else misrepresenting an attachment and the load remote images setting in Settings is always on. So it must be something to do with the application itself.

Jul 7, 2016 7:56 AM in response to craigriches

I just started having the same issue with gmail on my iPhone 6. When I go to the gmail website using safari the attachments show up. But I see nothing (only the paperclip) when using the gmail account on my phone. This is annoying.

Mail shows paper clip but no attachment icons to open at all