Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

39 points

Mail shows paper clip but no attachment icons to open at all

Hello everyone. I'm having the hardest time finding what's going on and after a few tiring hours of surfing the web I found nothing like my problem. So I decided to come here for help. I hope it's not something stupid I'm just missing but if that's the case I apologiz in advance.

As you can see in the following picture I got an email with an attachment, as you can see the paper clip on the left

When I open said email I go to the bottom of it and find no file icons to open!

As you can see for the same email but using the Gmail app, there are four pdf files attached and, as far as I know, pdf is a compatible format to open from Mail native iPhone app

Can PLEASE someone help me see what I'm missing? I already tried signing out and in again, reloading all my emails but nothing different happened. I'm about to pull my hair out here!

Thank you all for takin the time to read this.

iPhone 6s, iOS 9.2.1

Posted on Mar 11, 2016 8:57 PM

Best reply

marcio_uy

Level 1

9 points

Posted on Feb 20, 2018 6:57 AM

2018 and this issue wasn't solved yet. 2 years, Apple!!!

Some PDF attachments are not showing on the Apple Mail app. It shows the paper clip on the mail list but no attachment inside the message. But there is an attachment, because if I try to forward the message, Apple Mail asks me if I want to include it. One of these attachments is a bill I have to pay monthly. Because of that issue, I have to use Outlook to see my bill.

View in context

43 replies

Jul 7, 2016 2:59 PM in response to seba_opazo

I am having the same problem. Just switched my office computers from PC's to Mac and when the Mac sends an attachment thru OUTLOOK for MAC they don't show up on any iphones. They show up everywhere else fine, just not on a phone. The other thing I find is that you can save them to the camera roll and view them, so the pictures are definitely there. It has nothing to do with the setting "load remote images". Has anyone figured this out? There has to be a solution! Is anyone else using OUTLOOK or this is even happening with apple MAIL app on a computer?

Jul 8, 2016 10:58 AM in response to GhettaGrip

i think you have hit the nail on the head. It seems related to sending mail with attachments via Outlook for Mac. I am experiencing the same thing. Now we have to see who is going to own up, Microsoft???

Jul 8, 2016 11:18 AM in response to seba_opazo

I have spoken to both applecare and microsoft and they both blame each other. microsoft told me if i wanted further help i would have to pay, even though it was 2 days after i bought the software and it didn't work from the get go. terrible customer service that they won't help with a known problem on newly purchased software.

Jul 8, 2016 11:46 AM in response to GhettaGrip

It is an Outlook issue. See link

http://answers.microsoft.com/en-us/mac/forum/macoffice2016-macoutlook/attachment s-not-visible-when-i-send-emails/f43c753…

Jul 8, 2016 2:44 PM in response to Blurry face

Thank you so much!!!!!! Problem fixed with the slow update.

Nov 22, 2016 1:06 PM in response to awnicol25

I'm having this issue in reverse. I can see the attachment on my iPhone but not on my Mac! On the latter, Apple Mail shows the paperclip next to the sender's name but not in the little row of icons (trash, reply, forward etc) where it would usually be found in order to view the attachment. Plus the sender says a document is attached, but it's not there. Any answers anybody?