On a corporate MacBook, updated to OS X El Capitan v. 10.11.3 and it was the worst decision ever

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Level 1

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On a corporate MacBook, updated to OS X El Capitan v. 10.11.3 and it was the worst decision ever

I am on a Corporate machine - MacBook Pro and i decided it's time for a little upgrade from OS X Yosemite since there were lags and bugs that causes the machine to be unresposnive on a daily basis.

But updating to the OS X El Capitan became my worst decision as everything is now missing.

I can't gain access to Finder, Spotlight, Launchpad, Outlook and whatever that is on my dock. My desktop is blank, all files and folders are missing including my wallpaper.

I can only open recent applications through the Recent Items option.

My company's IT is clueless on how to fix it and every day this issue exist means i will have a **** pile of work to finish when i finally get my computer up and running again. Dont blame them since they are operating remote from where i am.

I tried taking matters to my own hand by going to recovery mode to reinstall or repair - none of these works after countless times.

I tried downloading a fresh copy of the OS from AppStore and after completing 6+ GB of download, it says the version of the OS is not available for corporate machines.

Has anyone experienced a similar issue?

Urgent help needed.

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Mar 12, 2016 3:12 AM

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Answer 1

arthur

Level 5

5,254 points

Mar 12, 2016 3:29 AM in response to GloryGabe

Please download and run Etrecheck http://www.etrecheck.com and post the report in a reply here.

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Answer 2

Barney-15E

Level 10

122,306 points

Mar 12, 2016 3:35 AM in response to GloryGabe

GloryGabe wrote:

I am on a Corporate machine - MacBook Pro and i decided it's time for a little upgrade from OS X Yosemite since there were lags and bugs that causes the machine to be unresposnive on a daily basis.

Nnever upgrade a computer that has problems. The problems you describe are not caused by the OS, but by something else you have installed. Solve the compatibility problem first, then upgrade.

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Answer 3

SeaPapp

Level 7

26,492 points

Mar 12, 2016 4:21 AM in response to GloryGabe

Just restore from your backup that pre dates the El Capitan install. Fixed.

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Answer 4

Mar 12, 2016 4:56 AM in response to GloryGabe

Hi GloryGabe:

I sounds like you have some issues with incompatible software.

Try as Arthur has suggested if you can down load and post EtreCheck report that will help identify the problem.

If you can't do that, try booting into Safe Mode and see if that works. Try safe mode if your Mac doesn't finish starting up - Apple Support

Kim

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Answer 5

GloryGabe Author

Level 1

0 points

Mar 12, 2016 5:12 AM in response to SeaPapp

Unfortunately Time Machine wasnt activated. Such a noob. 😟

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Answer 6

GloryGabe Author

Level 1

0 points

Mar 12, 2016 5:15 AM in response to arthur

Thanks for your help!

I ran the check and here are the things highlighted in read.

Startup Items: TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper Startup items are obsolete in OS X Yosemite

System Launch Daemons: [failed] com.apple.Kerberos.digest-service.plist [not loaded] 45 Apple tasks [loaded] 151 Apple tasks [running] 91 Apple tasks

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Answer 7

arthur

Level 5

5,254 points

Mar 12, 2016 5:16 AM in response to GloryGabe

Please post the whole report

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Answer 8

Csound1

Level 9

60,063 points

Mar 12, 2016 5:18 AM in response to GloryGabe

GloryGabe wrote:

Thanks for your help!

I ran the check and here are the things highlighted in read.

Startup Items: TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper Startup items are obsolete in OS X Yosemite

System Launch Daemons: [failed] com.apple.Kerberos.digest-service.plist [not loaded] 45 Apple tasks [loaded] 151 Apple tasks [running] 91 Apple tasks

Post the entire report

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Answer 9

GloryGabe Author

Level 1

0 points

Mar 12, 2016 5:25 AM in response to Csound1

EtreCheck version: 2.9.9 (260)
Report generated 2016-03-12 19:57:43
Download EtreCheck from https://etrecheck.comRuntime 1:25
Performance: Excellent

Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Check files] link for help with unknown files.

Problem: Other problem

Hardware Information: MacBook Pro (Retina, 13-inch, Mid 2014) [Technical Specifications] - [User Guide] - [Warranty & Service] MacBook Pro - model: MacBookPro11,1
1 2.6 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable

BANK 0/DIMM0
4 GB DDR3 1600 MHz ok

BANK 1/DIMM0
4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 291

Video Information: Intel Iris

Color LCD 2560 x 1600

System Software: OS X El Capitan 10.11.3 (15D21) - Time since boot: about 4 hours

Disk Information: APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.80 GB (51.12 GB free) Core Storage: disk0s2 250.14 GB Online

USB Information: Apple Inc. Apple Internal Keyboard / Trackpad Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: Apple Inc. thunderbolt_bus

Gatekeeper: Mac App Store and identified developers

Unknown Files: /Library/LaunchDaemons/com.mcafee.agent.ma.plist /Library/LaunchDaemons/com.mcafee.agent.macmn.plist /Library/LaunchDaemons/local.userloginpolicy.plist 12 unknown files found. [Check files]

Startup Items: TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper Startup items are obsolete in OS X Yosemite

System Launch Agents: [not loaded] 10 Apple tasks [loaded] 163 Apple tasks [running] 63 Apple tasks

System Launch Daemons: [failed] com.apple.Kerberos.digest-service.plist [not loaded] 45 Apple tasks [loaded] 151 Apple tasks [running] 91 Apple tasks

Launch Agents:

[loaded]

com.cisco.anyconnect.gui.plist (2014-10-16) [Support] com.egnyte.egnyteWebEdit.plist (2014-07-15) [Support] com.jamfsoftware.jamf.agent.plist (2015-11-08) [Support]

[running]
[running] [not loaded] com.mcafee.menulet.plist (2015-09-11) [Support]

[running]

[loaded] [loaded]

com.mcafee.reporter.plist (2015-09-11)

[loaded]

[running]

[loaded]

com.redbull.wlancheck.keychaincleaner.plist (2014-07-03) [Support]

com.webex.pluginagent.plist (2015-10-16) [Support]

local.userloginscript.plist (2015-09-10) [Support]

Launch Daemons: [loaded] com.apple.installer.osmessagetracing.plist

[not loaded] [not loaded] [not loaded] [not loaded] [not loaded] [not loaded] [not loaded]

com.mcafee.agent.ma.plist (2015-07-13) [Support]

com.mcafee.agent.macmn.plist (2015-07-13) [Support]

com.mcafee.agent.macompat.plist (2015-07-13) [Support]

com.mcafee.ssm.Eupdate.plist (2015-09-18) [Support]

com.mcafee.ssm.ScanFactory.plist (2015-09-18) [Support]

com.mcafee.ssm.ScanManager.plist (2015-09-18) [Support]

com.mcafee.virusscan.fmpd.plist (2015-07-21) [Support]

[loaded] [loaded] [loaded] [loaded] [loaded] [loaded] [loaded]

com.microsoft.office.licensing.helper.plist (2012-11-05) [Support]

com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

local.ConfigureSearchDomain.plist (2014-02-12) [Support]

local.userloginpolicy.plist (2013-11-14) [Support]

User Launch Agents:

[running] [running] [loaded] [running] [running]

com.egnyte.egnyteMon.plist (2016-03-12) [Support]

com.egnyte.egnyteSyncApp.plist (2016-03-12) [Support]

com.google.keystone.agent.plist (2016-03-03) [Support]

com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-02-20) [Support]

com.spotify.webhelper.plist (2015-07-14) [Support]

com.cisco.anyconnect.ciscod.plist (2014-10-16) [Support]

com.cisco.anyconnect.vpnagentd.plist (2014-10-16) [Support] com.jamfsoftware.jamf.daemon.plist (2015-11-08) [Support]

[running]
[running]
[running] [not loaded] com.jamfsoftware.startupItem.plist (2015-11-08) [Support]

[running] com.jamfsoftware.task.1.plist (2015-11-08) [Support]

User Login Items: MCXMenuExtraTool Application (/System/Library/CoreServices/ManagedClient.app/Contents

Resources/MCXMenuExtraTool.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Spotify Application (/Applications/Spotify.app)
Spotify Application (~/Applications/Spotify.app)
WebEx Productivity Tools Application (/Applications/WebEx/Productivity Tools/WebEx Produ

Tools.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)

c

Other Apps:

[running] [running] [running] [running] [running] [running] [running] [running] [running] [running] [running] [running] [running] [loaded] [running]

com.cisco.Jabber.2592
com.cisco.WebEx Productivity Tools.8992 com.etresoft.EtreCheck.144672 com.google.Chrome.72992 com.jamfsoftware.selfservice.62112 com.mcafee.agent.ma com.mcafee.agent.macmn com.mcafee.agent.macompat com.mcafee.ssm.Eupdate com.mcafee.ssm.ScanManager com.mcafee.virusscan.fmpd com.mcafee.virusscan.ssm.ScanFactory jp.co.canon.cijscannerregister.108192

405 Apple tasks 207 Apple tasks

Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-12-03) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2016-02-20) Check version QuickTime Plugin: 7.7.3 (2016-01-14)
Default Browser: 601 - SDK 10.11 (2016-01-14)
WebEx64: 1.0 - SDK 10.6 (2013-03-26) [Support]

SharePointBrowserPlugin: 14.5.9 - SDK 10.6 (2016-01-02) [Support] \MeetingJoinPlugin: Unknown - SDK 10.6 (2014-12-03) [Support] iPhotoPhotocast: 7.0 - SDK 10.8 (2014-12-12)

User internet Plug-ins: WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]

3rd Party Preference Panes: Flip4Mac WMV (2013-03-30) [Support] Perian (2011-07-24) [Support] Tuxera NTFS (2015-01-30) [Support]

Time Machine: Mobile backups: OFF
Auto backup: NO - Auto backup turned off Volumes being backed up:

Macintosh HD: Disk size: 249.80 GB Disk used: 198.69 GB Destinations:

GABE_MENG [Local] Total size: 0 B
Total number of backups: 0 Oldest backup: -

Last backup: -
Size of backup disk: Too small

Backup size 0 B < (Disk used 198.69 GB X 3)

Top Processes by CPU: 4% WindowServer

2% fontd
2% kernel_task
1% Cisco Jabber
1% WebEx Productivity Tools

Top Processes by Memory:

1.10 GB 722 MB 467 MB 262 MB 262 MB

Google Chrome Helper(8) kernel_task softwareupdated mdworker(17)

Google Chrome

Virtual Memory Information: 1.49 GB Free RAM
6.50 GB Used RAM (1.79 GB Cached) 9 MB Swap Used

Diagnostics Information: Mar 12, 2016, 03:37:00 PM Self test - passed

Standard users cannot read /Library/Logs/DiagnosticReports. Run as an administrator account to see more information.

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Answer 10

Csound1

Level 9

60,063 points

Mar 12, 2016 5:39 AM in response to GloryGabe

Remove all of the McAfee stuff, correctly.

Thats job one, post back when it is done and we'll move on to the rest.

And that is still not the full report, do you actually want our help, because if you do we need the information.

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Answer 11

Csound1

Level 9

60,063 points

Mar 12, 2016 5:43 AM in response to Barney-15E

Barney-15E wrote:

GloryGabe wrote:

I am on a Corporate machine - MacBook Pro and i decided it's time for a little upgrade from OS X Yosemite since there were lags and bugs that causes the machine to be unresposnive on a daily basis.

Nnever upgrade a computer that has problems. The problems you describe are not caused by the OS, but by something else you have installed. Solve the compatibility problem first, then upgrade.

+1

Reply

Answer 12

arthur

Level 5

5,254 points

Mar 12, 2016 5:55 AM in response to GloryGabe

if you have any important files on your Mac that you don't want to lose, I'd back them up first.
agree, uninstall your McAfee. Third party antivirus software is unnecessary, ineffective, and harmful on Macs.
Chrome is not a good idea either.
Have you ever had any "cleaner" type software installed on your Mac, like CleanMyMac or MacKeeper? These can do a lot of damage. That was my first thought when I saw your original post.

If #4 doesn't apply:

I would uninstall McAfee and Chrome, and then repair your HD with disk utility https://support.apple.com/kb/PH22243?locale=en_US.

Then make a backup right away, like with Time Machine.

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Answer 13

GloryGabe Author

Level 1

0 points

Mar 12, 2016 5:54 AM in response to Csound1

I tried removing MacAfee but was unable too. It says i dont have the rights to.

It is the full report. I copied paste from the check.

Am i missing something and where can i get it?

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Answer 14

arthur

Level 5

5,254 points

Mar 12, 2016 6:03 AM in response to GloryGabe

The report looks pretty complete to me, maybe someone else can comment.

The McAfee was probably installed by your IT department, and it is doing exactly what third-party antivirus software does on a mac, and that is: screw it up.

You'll have to talk to them. Won't do much good. They will insist that your Mac needs AV software (it doesn't).

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Answer 15

dialabrain

Level 10

136,127 points

Mar 12, 2016 6:05 AM in response to GloryGabe

If you don't have an admin account it will be difficult if not impossible to fix your Mac. You don't have to worry about uninstalling Chrome. It's not the source of your problem.

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