iMessage doesn't working and says no conversation

My problem is that I can't use my iMessage anymore. If I open the application on my macbook pro, all what I get is a grey window that says "No conversation selected". Also I can't add an account in menu of iMessage.


I already tried to delete plist from preference and that was not working for me. 😟


Thanks!

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Mar 12, 2016 6:29 AM

Reply
6 replies

Mar 13, 2016 2:23 PM in response to PeenVD

Hi,


So the app opens and show you the main window but this does not look like you expect.


It appears to have no list in the Side bar on the left so the right hand Pane says no conversation selected.


It would really help to know which .plist you deleted not that any of them seem to hold the list on currently displayed chats.

This seems to come from the chat.db items which - possibly - you have lost the ability to Read.


If you open the Hard Drive icon and then Users you will see a folder with your Shortname on it and a Little House icon instead of the normal Folder one.

Everything in this Folder you should "Own" and have Permissions to Read and Write to.

In the case of a picture file this mean you can open it and the Save it after changes.

There are other Files that you Own (or should do) that the OS and the apps Write to and do so in your name as it were.


Open a Finder window.

Use the GO Menu whilst holding down the ALT Key and select the Library that appears in the list.

Now navigate to Messages.

This should hold three chat.db items (the ending and names vary) and the Attachments folder.

Highlight the chat.db item

If you right-click you can select Get Info.

In the Panel that appears scroll to the bottom and highlight your shortname and then unlock the Padlock

Use the Cogwheel type icon under the list.

It should have Greyed out text saying "make yourshortname (me) the Owner" (Greyed out means you Own this as the action is already done)


Repeat for the other two files.


Example Pic. The Info Panel alongside the Messages folder

User uploaded file


There are many more files involved that could have also lost permissions but this will give as an idea.



User uploaded file

9:23 pm Sunday; March 13, 2016


 iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Mar 22, 2016 2:36 PM in response to PeenVD

Did you restart after deleting the .plist?


Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.


Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.


If that doesn’t work, repeat the above but delete the com.apple.imagent.plist


Thanks to leonie and Ralph Johns (UK)for some information contained in this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessage doesn't working and says no conversation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.