Please help me read kernel panic report

Question

Level 1

0 points

Please help me read kernel panic report

I have been getting random kernel panics and don't know why. I ran the hardware diagnostic test and it returned normal. Please help identify the problem

*** Panic Report ***

panic(cpu 0 caller 0xffffff8000c16df2): Kernel trap at 0xffffff8012629bc0, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff8012629bc0, CR3: 0x00000000127ab0f4, CR4: 0x00000000001627e0

RAX: 0xffffff8025485000, RBX: 0xffffff8013dfb000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff

RSP: 0xffffff8109f4bb78, RBP: 0xffffff8109f4bbc0, RSI: 0x0000000000000002, RDI: 0xffffff801bc22400

R8: 0x00000000000002ab, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff8022967780

R12: 0xffffff8001312f48, R13: 0xffffff8001229750, R14: 0xffffff801bc22400, R15: 0xffffff8015588f80

RFL: 0x0000000000010282, RIP: 0xffffff8012629bc0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff8012629bc0, Error code: 0x0000000000000011, Fault CPU: 0x0 Kernel NX fault

Backtrace (CPU 0), Frame : Return Address

0xffffff8109f4b820 : 0xffffff8000b2ad21

0xffffff8109f4b8a0 : 0xffffff8000c16df2

0xffffff8109f4ba60 : 0xffffff8000c33ca3

0xffffff8109f4ba80 : 0xffffff8012629bc0

0xffffff8109f4bbc0 : 0xffffff7f82b87a68

0xffffff8109f4bc00 : 0xffffff7f82b96b95

0xffffff8109f4bc30 : 0xffffff7f82b88479

0xffffff8109f4bc50 : 0xffffff7f82bed6a8

0xffffff8109f4bc70 : 0xffffff7f82b882dc

0xffffff8109f4bca0 : 0xffffff7f82b966a1

0xffffff8109f4bd00 : 0xffffff80010b6631

0xffffff8109f4bd50 : 0xffffff80010fde62

0xffffff8109f4bdc0 : 0xffffff8000be17de

0xffffff8109f4be10 : 0xffffff8000b2ef8c

0xffffff8109f4be40 : 0xffffff8000b139f3

0xffffff8109f4be90 : 0xffffff8000b2429d

0xffffff8109f4bf10 : 0xffffff8000c0231a

0xffffff8109f4bfb0 : 0xffffff8000c344c6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f82b6c000->0xffffff7f82bdafff

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f81324000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f81c62000

com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[8B5EFA23-04D4-3D2E-8520-51224 5DE51BD]@0xffffff7f82be9000->0xffffff7f82c48fff

dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f81b3a000

dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f81324000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f81c62000

dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f82b6c000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

14F1509

Kernel version:

Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

Kernel slide: 0x0000000000800000

Kernel text base: 0xffffff8000a00000

__HIB text base: 0xffffff8000900000

System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 21587550977360

last loaded kext at 7109139301: com.apple.driver.AppleBluetoothHIDKeyboard 176.2 (addr 0xffffff7f82d8c000, size 16384)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AGPM 110.19.6

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3

com.apple.driver.AppleHDA 272.18.3

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUSBCDC 4.3.3b1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleCameraInterface 5.36.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 176.2

com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.DspFuncLib 272.18.3

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.18.3

com.apple.iokit.IOHDAFamily 272.18.3

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleIntelLpssUART 2.0.57

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleIntelLpssGspi 2.0.57

com.apple.driver.AppleIntelLpssDmac 2.0.57

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleIntelLpssI2C 2.0.57

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.1)

Posted on Mar 12, 2016 9:28 PM

Reply

Answer 1

a brody

Level 10

85,366 points

Mar 13, 2016 12:46 PM in response to dsquad48

Run http://www.etrecheck.com/ that should help identify better what is going on. I'm guessing the problem is the RAM, but first I must isolate what Etrecheck has to say. And backup your data.

Reply

Answer 2

Apr 6, 2016 12:40 PM in response to a brody

I am having similar problems, I would really appreciate your analysis. Etrecheck report follows:

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-06 15:32:28

Download EtreCheck from https://etrecheck.com

Runtime 2:24

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Computer is restarting

Description:

Computer freezes and crashes - kernel panics.

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 194

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

OWC Electra 6G MAX disk0 : (1.92 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Untitled 1 (disk0s2) /Volumes/Untitled 1 : 159.47 GB (159.17 GB free)

Mac OS (disk0s3) / : 1.76 TB (1.44 TB free)

Recovery HD (disk0s4) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchDaemons/com.microsoft.office.licensing.helper

One unknown file found. [Check files]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 159 Apple tasks

[running] 71 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.metadata.mds.plist

[not loaded] 39 Apple tasks

[loaded] 163 Apple tasks

[running] 85 Apple tasks

Launch Agents: ⓘ

[loaded] com.epson.esua.launcher.plist (2015-06-29) [Support]

[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

[running] com.epson.scannermonitor.plist (2015-12-16) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-03-13) [Support]

[not loaded] com.microsoft.office.licensing.helper (2012-04-02) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2015-06-04) [Support]

[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2011-04-09) [Support]

[running] com.akamai.single-user-client.plist (2015-09-23) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-13) [Support]

[running] com.spotify.webhelper.plist (2016-02-24) [Support]

[loaded] com.valvesoftware.steamclean.plist (2015-01-06) [Support]

User Login Items: ⓘ

DiskWarriorDaemonStarter UNKNOWN (missing value)

Other Apps: ⓘ

[loaded] 400 Apple tasks

[running] 170 Apple tasks

Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: Unknown (2009-05-21)

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

SharePointBrowserPlugin: 14.5.4 - SDK 10.6 (2015-08-21) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

Silverlight: Unknown (2013-09-13)

JavaAppletPlugin: Unknown (2014-05-09) Check version

User internet Plug-ins: ⓘ

WebEx64: 1.0 - SDK 10.5 (2013-06-05) [Support]

Safari Extensions: ⓘ

Evernote Web Clipper (2015-10-23)

OpenIE (2013-11-22)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2016-03-13) [Support]

Flash Player (2016-03-18) [Support]

MusicManager (2016-03-13) [Support]

Time Machine: ⓘ

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Mac OS: Disk size: 1.76 TB Disk used: 322.43 GB

Destinations:

Iomega2A [Local]

Total size: 1.25 TB

Total number of backups: 29

Oldest backup: 11/15/15, 3:19 PM

Last backup: 4/6/16, 8:28 AM

Size of backup disk: Adequate

Backup size 1.25 TB > (Disk used 322.43 GB X 3)

Top Processes by CPU: ⓘ

6% com.apple.WebKit.WebContent(15)

4% WindowServer

4% Epson Scanner Monitor

3% Console

2% Safari

Top Processes by Memory: ⓘ

2.85 GB com.apple.WebKit.WebContent(15)

974 MB kernel_task

524 MB Safari

164 MB softwareupdated

115 MB iconservicesagent(2)

Virtual Memory Information: ⓘ

8.45 GB Free RAM

7.54 GB Used RAM (2.76 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 6, 2016, 03:31:40 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153140_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Apr 6, 2016, 03:31:30 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153130_[redacted].crash

Apr 6, 2016, 03:31:20 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153120_[redacted].crash

Apr 6, 2016, 03:31:10 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153110_[redacted].crash

Apr 6, 2016, 03:31:00 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153100_[redacted].crash

Apr 6, 2016, 03:30:54 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153054_[redacted].crash

Apr 6, 2016, 03:30:40 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153040_[redacted].crash

Apr 6, 2016, 03:30:30 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153030_[redacted].crash

Apr 6, 2016, 03:30:19 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153019_[redacted].crash

Apr 6, 2016, 03:30:09 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153009_[redacted].crash

Apr 6, 2016, 03:29:59 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152959_[redacted].crash

Apr 6, 2016, 03:29:54 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152954_[redacted].crash

Apr 6, 2016, 03:29:39 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152939_[redacted].crash

Apr 6, 2016, 03:29:29 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152929_[redacted].crash

Apr 6, 2016, 03:29:19 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152919_[redacted].crash

Apr 6, 2016, 03:29:09 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152909_[redacted].crash

Apr 6, 2016, 03:28:59 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152859_[redacted].crash

Apr 6, 2016, 03:28:53 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152853_[redacted].crash

Apr 6, 2016, 03:28:39 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152839_[redacted].crash

Apr 6, 2016, 03:28:28 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-152828_[redacted].crash

Apr 6, 2016, 03:21:55 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152155_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores

Apr 6, 2016, 03:21:45 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152145_[redacted].crash

Apr 6, 2016, 03:21:34 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152134_[redacted].crash

Apr 6, 2016, 03:21:24 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152124_[redacted].crash

Apr 6, 2016, 03:21:03 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152103_[redacted].crash

Apr 6, 2016, 03:20:53 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152053_[redacted].crash

Apr 6, 2016, 03:20:38 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152038_[redacted].crash

Apr 6, 2016, 03:20:28 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152028_[redacted].crash

Apr 6, 2016, 03:20:08 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152008_[redacted].crash

Apr 6, 2016, 03:19:57 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151957_[redacted].crash

Apr 6, 2016, 03:19:47 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151947_[redacted].crash

Apr 6, 2016, 03:19:37 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151937_[redacted].crash

Apr 6, 2016, 03:19:27 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151927_[redacted].crash

Apr 6, 2016, 03:18:37 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151837_[redacted].crash

Apr 6, 2016, 03:18:26 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151826_[redacted].crash

Apr 6, 2016, 03:18:06 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151806_[redacted].crash

Apr 6, 2016, 03:17:56 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151756_[redacted].crash

Apr 6, 2016, 03:17:45 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151745_[redacted].crash

Apr 6, 2016, 03:17:35 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151735_[redacted].crash

Apr 6, 2016, 03:17:24 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-151724_[redacted].crash

Apr 6, 2016, 02:58:32 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-145832_[redacted].panic [Details]

Apr 6, 2016, 02:58:29 PM Self test - passed

Apr 6, 2016, 02:51:16 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145116_[redacted].crash

/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

Apr 6, 2016, 02:51:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145106_[redacted].crash

Apr 6, 2016, 02:50:56 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145056_[redacted].crash

Apr 6, 2016, 02:50:46 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145046_[redacted].crash

Apr 6, 2016, 02:50:36 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145036_[redacted].crash

Apr 6, 2016, 02:50:26 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145026_[redacted].crash

Apr 6, 2016, 02:50:16 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145016_[redacted].crash

Apr 6, 2016, 02:50:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145006_[redacted].crash

Apr 6, 2016, 02:49:56 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144956_[redacted].crash

Apr 6, 2016, 02:49:46 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144946_[redacted].crash

Apr 6, 2016, 02:49:36 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144936_[redacted].crash

Apr 6, 2016, 02:49:26 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144926_[redacted].crash

Apr 6, 2016, 02:49:16 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144916_[redacted].crash

Apr 6, 2016, 02:49:06 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144906_[redacted].crash

Apr 6, 2016, 02:48:56 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144856_[redacted].crash

Apr 6, 2016, 02:48:48 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-144848_[redacted].crash

Apr 6, 2016, 02:48:43 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-144843_[redacted].panic [Details]

Apr 6, 2016, 12:08:04 PM /Library/Logs/DiagnosticReports/cloudphotosd_2016-04-06-120804_[redacted].cpu_r esource.diag [Details]

/System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

Apr 6, 2016, 07:51:45 AM /Library/Logs/DiagnosticReports/VTDecoderXPCService_2016-04-06-075145_[redacted ].cpu_resource.diag [Details]

/System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTDeco derXPCService.xpc/Contents/MacOS/VTDecoderXPCService

Apr 5, 2016, 05:27:25 PM /Library/Logs/DiagnosticReports/backupd_2016-04-05-172725_[redacted].cpu_resour ce.diag [Details]

/System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

Apr 5, 2016, 03:35:29 PM /Library/Logs/DiagnosticReports/mdworker_2016-04-05-153529_[redacted].crash

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mdworker

Apr 5, 2016, 03:35:19 PM /Library/Logs/DiagnosticReports/mdworker_2016-04-05-153519_[redacted].crash

Apr 5, 2016, 03:35:09 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-05-153509_[redacted].crash

Apr 5, 2016, 03:35:01 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-05-153501_[redacted].crash

Apr 5, 2016, 03:30:16 PM ~/Library/Logs/DiagnosticReports/CalendarAgent_2016-04-05-153016_[redacted].cra sh

/System/Library/PrivateFrameworks/CalendarAgent.framework/Executables/CalendarA gent

Apr 5, 2016, 03:30:13 PM ~/Library/Logs/DiagnosticReports/com.apple.iCloudHelper_2016-04-05-153013_[reda cted].crash

/System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/XPCServices/com.a pple.iCloudHelper.xpc/Contents/MacOS/com.apple.iCloudHelper

Apr 5, 2016, 03:29:17 PM /Library/Logs/DiagnosticReports/apsd_2016-04-05-152917_[redacted].crash

/System/Library/PrivateFrameworks/ApplePushService.framework/apsd

Apr 5, 2016, 03:29:15 PM /Library/Logs/DiagnosticReports/securityd_2016-04-05-152915_[redacted].crash

/usr/sbin/securityd

Apr 5, 2016, 03:29:05 PM /Library/Logs/DiagnosticReports/mds_2016-04-05-152905_[redacted].crash

Apr 5, 2016, 02:23:49 PM /Library/Logs/DiagnosticReports/Mail_2016-04-05-142349_[redacted].cpu_resource. diag [Details]

/Applications/Mail.app/Contents/MacOS/Mail

Reply

Answer 3

BobHarris

Level 9

57,185 points

Apr 6, 2016 5:42 PM in response to jcannizzaro

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-03-13) [Support]

i would remove this using the vendors uninstall instructions. Experience in these forums has shown that anti-virus, Mac cleaners, and memory cleaners have caused far more problems then they solve.

Apr 6, 2016, 03:31:20 PM /Library/Logs/DiagnosticReports/mds_2016-04-06-153120_[redacted].crash

Apr 6, 2016, 03:21:03 PM /Library/Logs/DiagnosticReports/mds_stores_2016-04-06-152103_[redacted].crash

Spotlight seems to be crashing a lot. A first step would be to do a clean Spotlight indexing of your disk(s)

<Spotlight: How to re-index folders or volumes - Apple Support>

Apr 6, 2016, 02:50:16 PM /Library/Logs/DiagnosticReports/WindowServer_2016-04-06-145016_[redacted].crash

You also have a lot of Window Server crashes.

I'm getting the feeling you have a corrupt system, and maybe you should re-install OS X over top of the current install to hopefully replace any corrupted OS X files. Or backup (twice preferably) and do a clean OS X install, then restore you data from the backup.

I DO NOT know that your system is corrupt, but something is causing these OS X tasks to repeated crash.

2.85 GB com.apple.WebKit.WebContent(15)

Safari is using a lot of memory. This is NOT a cause of your problems, just an observation. It is possible you have some very greedy web pages in one of those tabs. If you find your Mac is running low on RAM, you might consider evaluating if you need to keep all those tabs open, especially if you can identify the one(s) that love lots of RAM.

As a example, I have 8 tabs open in Safari, and I'm using about 500MB. You have twice as many tabs, but 5 times the amount of RAM being consumed.

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Answer 4

dsquad48 Author

Level 1

0 points

Apr 6, 2016 10:05 PM in response to a brody

Thanks for your reply. I appreciate the help. Here is what Etrecheck says. Does this indicate damaged RAM?

EtreCheck version: 2.9.10 (261)

Report generated 2016-04-07 01:02:38

Download EtreCheck from https://etrecheck.com

Runtime 1:34

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 330

Video Information:ⓘ

Intel Iris

R240HY 1920 x 1080

System Software:ⓘ

OS X Yosemite 10.10.5 (14F1605) - Time since boot: about 4 hours

Disk Information:ⓘ

APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.11 GB (25.15 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online

USB Information:ⓘ

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Logitech USB Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Configuration files:ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/Voxal.app

[not loaded] com.NCHSoftware.driver.VoxalVirtualAudioDevice (1.0.2 - SDK 10.6 - 2015-02-03) [Support]

Startup Items:ⓘ

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 137 Apple tasks

[running] 68 Apple tasks

[killed] 2 Apple tasks

2 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 47 Apple tasks

[loaded] 136 Apple tasks

[running] 73 Apple tasks

[killed] 6 Apple tasks

6 processes killed due to insufficient RAM

Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-01-23) [Support]

[running] jp.co.canon.CUPSCAPT.BG.plist (2014-10-05) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-13) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2015-11-30) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-03-26) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-09-11) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-01-23) [Support]

[failed] com.panopto.uploaddaemon.plist (2015-01-21) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.ARM.[...].plist (2015-01-25) [Support]

[running] com.akamai.single-user-client.plist (2015-09-22) [Support]

[loaded] com.nchsoftware.wavepad.schedule.LikeSurvey.plist (2015-05-17) [Support]

[running] com.spotify.webhelper.plist (2016-04-06) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-04-06) [Support]

User Login Items:ⓘ

Steam Application (/Applications/Steam.app)

PopClip Application (/Applications/PopClip.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Memory Clean Application (/Applications/Memory Clean.app)

Spotify Application Hidden (/Applications/Spotify.app)

MEGAsync UNKNOWN (missing value)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Other Apps:ⓘ

[running] com.etresoft.EtreCheck.75008

[running] com.fiplab.memoryclean.20764

[running] com.getdropbox.dropbox.29000

[running] com.pilotmoon.popclip.19628

[loaded] com.spotify.client.17072

[running] com.valvesoftware.steam.ipctool

[loaded] 359 Apple tasks

[running] 180 Apple tasks

[killed] 6 Apple tasks

Internet Plug-ins:ⓘ

JavaAppletPlugin: Java 8 Update 31 (2015-01-23) Check version

Google Earth Web Plug-in: 7.1 (2015-11-02) [Support]

Default Browser: 600 - SDK 10.10 (2015-09-09)

AdobePDFViewerNPAPI: 11.0.14 - SDK 10.6 (2016-02-19) [Support]

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-30) [Support]

QuickTime Plugin: 7.7.3 (2016-03-13)

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-24) [Support]

PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-03-26) [Support]

SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-30) [Support]

AdobePDFViewer: 11.0.14 - SDK 10.6 (2016-02-19) [Support]

DirectorShockwave: 12.1.8r158 - SDK 10.6 (2015-04-16) [Support]

3rd Party Preference Panes:ⓘ

Akamai NetSession Preferences (2015-09-22) [Support]

Flash Player (2016-03-18) [Support]

Java (2014-12-18) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

13% WindowServer

3% com.apple.WebKit.WebContent(2)

2% fontd

2% kernel_task

1% com.apple.WebKit.Networking

Top Processes by Memory:ⓘ

758 MB kernel_task

213 MB com.apple.WebKit.WebContent(2)

82 MB mds_stores

74 MB Safari

74 MB Spotify Helper(2)

Virtual Memory Information:ⓘ

3.56 GB Free RAM

4.44 GB Used RAM (1.45 GB Cached)

385 MB Swap Used

Diagnostics Information:ⓘ

Apr 6, 2016, 08:49:10 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-204910_[redacted].panic [Details]

Apr 6, 2016, 08:49:08 PM Self test - passed

Apr 6, 2016, 10:13:21 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-101321_[redacted].panic [Details]

Mar 31, 2016, 11:32:12 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-113212_[redacted].panic [Details]

Mar 21, 2016, 08:06:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-21-200602_[redacted].panic [Details]

Mar 20, 2016, 09:17:03 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-211703_[redacted].panic [Details]

Mar 20, 2016, 09:04:23 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-210423_[redacted].panic [Details]

Mar 20, 2016, 08:50:06 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-205006_[redacted].panic [Details]

Mar 20, 2016, 07:05:59 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-190559_[redacted].panic [Details]

Mar 20, 2016, 05:38:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-173816_[redacted].panic [Details]

Mar 20, 2016, 04:00:34 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-160034_[redacted].panic [Details]

Mar 20, 2016, 03:45:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-154502_[redacted].panic [Details]

Mar 13, 2016, 12:20:48 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-13-002048_[redacted].panic [Details]

Mar 12, 2016, 12:02:12 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-12-120212_[redacted].panic [Details]

Mar 10, 2016, 10:58:49 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-10-225849_[redacted].panic [Details]

Reply

Answer 5

Apr 7, 2016 5:36 AM in response to BobHarris

Thank you for your help. I was beginning to suspect CleanMyMac based on things I had seen else where, so I have uninstalled it. Spotlight seemed to reindex itself after a clean shut down and startup.

The crashes actually started in Yosemite before I upgraded to El Capitan. I was able to recover my system using Disk Warrior, but it keeps happening, it got better after El Capitan, but didn't go away. I have replaced the hard drive in this process, so I don't think that is the problem. For what it's worth, a Remember check says the memory is OK, but Apple Hardware Diagnostics won't run on my computer--it freezes as soon as testing starts.

I am going to restart after the CleamMyMac uninstall and reinstall El Capitan. Then observe from there.

Reply

Answer 6

Eric Root

Level 10

685,341 points

Apr 7, 2016 8:33 AM in response to dsquad48

Quit or uninstall Memoryclean. Let the OS handle memory use. Third party software such as this interferes with normal system operation.

Reply

Answer 7

BobHarris

Level 9

57,185 points

Apr 7, 2016 10:15 AM in response to dsquad48

Apr 6, 2016, 08:49:10 PM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-204910_[redacted].panic [Details]

Apr 6, 2016, 08:49:08 PM Self test - passed

Apr 6, 2016, 10:13:21 AM /Library/Logs/DiagnosticReports/Kernel_2016-04-06-101321_[redacted].panic [Details]

Mar 31, 2016, 11:32:12 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-31-113212_[redacted].panic [Details]

Mar 21, 2016, 08:06:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-21-200602_[redacted].panic [Details]

Mar 20, 2016, 09:17:03 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-211703_[redacted].panic [Details]

Mar 20, 2016, 09:04:23 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-210423_[redacted].panic [Details]

Mar 20, 2016, 08:50:06 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-205006_[redacted].panic [Details]

Mar 20, 2016, 07:05:59 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-190559_[redacted].panic [Details]

Mar 20, 2016, 05:38:16 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-173816_[redacted].panic [Details]

Mar 20, 2016, 04:00:34 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-160034_[redacted].panic [Details]

Mar 20, 2016, 03:45:02 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-20-154502_[redacted].panic [Details]

Mar 13, 2016, 12:20:48 AM /Library/Logs/DiagnosticReports/Kernel_2016-03-13-002048_[redacted].panic [Details]

Mar 12, 2016, 12:02:12 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-12-120212_[redacted].panic [Details]

Mar 10, 2016, 10:58:49 PM /Library/Logs/DiagnosticReports/Kernel_2016-03-10-225849_[redacted].panic [Details]

Are all the panics exactly the same

Kernel Trap

Backtrace

com.apple.iokit.IOAcceleratorFamily2

You do NOT need to post them all, I'm just wondering if they are identical, or if there are differences between the panics.

I agree with Eric Root, that you should stop using

Memory Clean Application (/Applications/Memory Clean.app)

Anti-virus, Mac cleaners, and memory cleaners generally do not perform well on newer versions of OS X. They interfere, they get in the way, and sometimes they cause problems.

In the case of a memory cleaner, you are forcing the Macbook Pro to read and write to the SSD much more frequently than necessary. This has 2 drawbacks.

A) it causes your Macbook Pro to use more power to to do those SSD read/writes, draining your battery faster, generating more heat, causing the fans to run faster, drawing more power, all of which shortens your battery life.

B) it shortens the life of the SSD, as SSDs have a finite number of writes in them. If you are artificially increasing the number of writes, you are shortening the life of the SSD.

I would have a C), if you were using a rotating hard disk, in that it would slow down the Mac waiting for read I/O to get the data back, but SSDs are rather fast, and while technically slower that having the data already in RAM, it is not that noticeable.

/etc/sysctl.conf - File exists but not expected

Generally /etc/sysctl.conf is not modified. I do not even have that file on my system. Do you know why it was modified? Maybe it was something that you installed, where you had to give your admin password.

As an experiment, you could try removing or renaming the file so it is no longer /etc/sysctl.conf. You might be able to do it via Finder -> Go -> Go to Folder -> /etc and then try to rename it. You may need to enter your admin password to do the change.

If not, then Applications -> Utilities -> Terminal

sudo mv /etc/sysctl.conf /etc/sysctl.conf.save

Password: <enter your password, then the <return> key; it will not echo, but it will be seen by the sudo command>

reboot your Mac

However, I do not know if any of the above is responsible for your kernel panics.

Reply

Answer 8

dsquad48 Author

Level 1

0 points

Apr 7, 2016 11:20 AM in response to BobHarris

Yes, all the kernal panics are identical.

I uninstalled Memory Clean and renamed that file you referenced. After running EtreCheck again it no longer shows that there is insufficient memory. I'll report back if the panics continue. Thanks for the help!

Reply