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Mac VNC not working after Security Update 2016-002

After the Security Update 2016-002, I am unable to VNC into any Mac Machine that was updated.


Error: The user account you selected isn't available



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Posted on Mar 22, 2016 5:05 AM

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49 replies

Mar 29, 2016 1:09 PM in response to HWgeek

I'm running 3.8.5, got updated the same time as the security update.


For now I've got the realVNC server running. Really, I'd be just as happy to run El Cap again as long as I wasn't running into audio problems. In 10.11.4, I found my mac mini would freak out if I was listening to streamed audio and I turned my TV off (to listen to music just through the stereo). I don't have that problem in Mavericks.

Mar 30, 2016 6:14 AM in response to areynolds55

We are running a Mac Mini in ghost mode. I connect from MBP with screen-sharing, my colleagues did connect with vnc-viewer from PC's. After the update from March 22 vnc connection did not work. We updated the Mac Mini from Yosemite to El Capitan but this did not help. No I found out when I allow screen-sharing access only for the Administrators group vnc-viewer connections from PC's user do work again.

Apr 18, 2016 9:19 AM in response to jrhcph

I pulled this from another server here (older test server; 10.0.3, I believe) and the version of ARDAgent was 3.8.4. Replaced that folder on this server and remote VNC works again!


For those who cannot/do not have access to an older version...


http://rmscomputersystems.com/~pscordam/RemoteManagement(ARDAgent3.8.4).zip


This is the "Remote Management" folder in its entirety. 4 Objects (1 app and 3 bundles)


Caveat emptor! Backup everything, and twice if you half-don't know what you are doing. I am not responsible for making an annoying situation more annoying or possibly even up to and including a full server loss (software or hardware) but if you need it, there it is.

Apr 18, 2016 6:04 PM in response to areynolds55

This worked me as well....


Go to System Preferences, Sharing, Under “Screen Sharing” select “Computer Settings”, and untick “VNC users may control screen with password...”. After that, I connected, was asked for username and password, and could properly control the screen.


I was having problems specifically with RealVNC. Every time I logged in, I would run into that same error. So far, through the phone's app, it works.


Still running 10.10.5. on the host computer too.


Mac VNC not working after Security Update 2016-002

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