Touch ID Not Working after iOS 9.3 Update

10.3 update fixed my "hardware issues".

It just fixed mine too but I don't know if it's 🙂 or 😢

After essentially being called a liar by apple that this happened after an upgrade with the phone on a desk and not dropped the hardware fault from me "dropping the phone or something" just mysteriously fixed itself with 10.3.1

I have had this problem for well over a year and tried lots of the suggestions. Yesterday I tried changing my 4 digit passcode to a custom passcode and hard restarted my phone. Touch ID still failed. But this morning it has started working! Someone suggestion changing to the custom passcode and waiting for 24hrs and it seems to have worked.

Have you tried a Forced Restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything.

Did you search under SETTINGS >> iTunes & App Store if you're logged in with your Apple ID?

I'm having the same issues none of the suggestions work. I can't even attempt to set new fingerprints. It says failed before I can get started

Try the next steps:

1. go to settings -> touch ID & passcode -> enter your password.

2. unable iphone unlock and itunes & app store.

3. press home button and reset your iphone by pressing home and sleep/wake button

4. do the things described on numer 1 above.

5. now turn ON the settings you unable on step 2.

6. ADD A NEW FINGER PRINT.

Now your ID touch should be working.

Thanks for the reply. I have already tried that and variations of that process with no success.

When I go to the "Touch & ID Passcode" screen and select "iPhone Unlock." it gives me the standard screen for setting up finger prints for only a fraction of a second. Then a screen pops saying "Failed. Unable to complete Touch ID setup. Please go back and try again."

I am not able to even try enter the fingerprint page. It will not let me.

This has only began after upgrading to 9.3.

I have scoured forums on other sites for this issue. Nothing.

I am having similar issues and wondered if it was my phone (which is about to be at the end of Applecare) or the new iOS 9.3. Touch ID to open phone only works about 25% of the time. I never had an issue before this. I deleted all my fingerprints and redid them. I Force restarted. I turned my Apple ID off and on. Nothing has worked.

Exactly the same problem for me. This has only began after upgrading to 9.3.

Hi

Have you got the latest 9.3 that came out 2 days ago .if you have go to settings iCloud backup now .

Then restore iPhone back to factory settings .

After restore use same apple ID to get apps /data back .

Cheers

Brian

Worked for me. Thanks!!

I having the same 25% success rate trying to use Touch ID for access after this &(@9 9.3 update!r

exactly the same problem, Touch ID appears to be turned off in the setting and all my finger prints have vanished.

when I attempt to switch it on a get the 'failed please try again' message.

this has only happened since updating to iOS9.3

seriously considering a Android phone, apples iOS updates ALWAYS come with a long list of faults that surely should have been identified in testing

Hi,

Even after restoring factory setting, the touch ID still doesn't work 😢

I have just installed the new version 9.3.1 but it didn't solve the problem 👿

IS anyone else also suffering from massive battery drain?? Plugged the phone in last night. It vibrated twice so I know it was charging.

wake up this morning and nothing, it's taken 20 minutes for the now useless very expensive phone to acknowledge the charger and start charging again.