Touch ID Not Working after iOS 9.3 Update

My Touch ID failed after the 9.3.1 update. I could not turn it on and the slider to Add a Fingerprint was grayed out. I have not had my button repaired and I used the TouchID to turn on the phone to do the update originally. I noticed that the update had a rough start after completion. My phone crashed a couple of times and then seemed to be working, but it was not a smooth restart. Then later I noticed my Touch ID did not work at all. I tried a number of things mentioned in this thread but they didn't work. I did a sync (but not backup) on my computer through iTunes since everything else seemed to be ok, then I did a Restore iPhone, which re-installed all the system and personal files. This fixed my problem and when my phone restarted it led me through the Touch ID setup process. All my previously stored fingerprints were gone but I was able to set them all up again. Good to go.

HI, same here. IPad Air 2.

I've installed 9.3.1, everything worked fine for a few days. All of a sudden yesterday afternoon Touch ID stopped working. It worked again for a few minutes yesterday evening, since then it doesn't work.

Hello,

I am having the same problem. I have no idea when it stopped working but it must be only last few days, no idea why, I am getting "unable to complete the touch iD setup, try again later" message, my home button was never repaired I always use apple services. I have iOS 9.3.1 since 2/4/ but I am pretty sure the touch iD was working for some time after the update.. someone help pls..

HI, same here. IPad Air 2.

I've installed 9.3.1, everything worked fine for a few days. All of a sudden yesterday afternoon Touch ID stopped working. It worked again for a few minutes yesterday evening, since then it doesn't work.

UPDATE: I restored the iPad as suggested by Apple Twitter Support. Now the iPad is as pristine as new but it still doesn't let me enroll any fingerprint. Really really disappointed!!

Hi, the same problem with Touch ID for me (iphone 5s).

Two days ago I noticed that phone can't be unlocked using Touch ID (it was no feedback holding thumb on home button). In several hours it worked, but then again doesn't work. It was like 1 working (unlocking) per 5 nonworking (or more) tries. Today I removed all stored Fingerprints and tried to add new one, but after clicking "Add a Fingerprint" I have no reaction by placing finger on the Home button. It seems that I lost Touch ID feature on my phone and it is very frustrating.

Hi

You need to make an appointment at apple store go to iCloud and backup before you take iPhone to apple store .

Cheers

Brian

Ps they may give you an out of warranty replacement

But you will need to pay part of the cost .

hii brian m suffer for same isuue yesterday i was doing my work nd suddenly touch id is doesn't work and my battery is also fast draining my phone is still underwarranty . how to overcome to this issue i want a replacement pls help me

Updates to my previous post (Re: Touch ID Not Working after iOS 9.3 Update)

iOS 9.3.1

After several hours I was able to add few fingerprints and 'Touch ID' worked from time to time.

I noticed some dependency from applications running in the background 😕.. It was like when I close some applications (e.g "Health" by double-click on Home button and swipe app up) touch ID stops working. But it is only observations..

@Brian,

Thank you for reply, but it is not an option for me – I bought my phone in Ukraine (~6 months ago) and I had only 1 month warranty (instead of regular 12 months).

So I hope it is just software bug and it will be fixed in the next iOS update.

I'mhaving the same problem.A couple of dayshere,is no longer workingthe touch ID.I don't rememberwhen it wasupdated toios9.3.Displaysthe error:unable tocompletethetouchiD setup,try againlater "

Im having de same problem here with iPhone 5S, only for me Touch ID stop working after 9.3.1 update, can't add fingerprints.

With so many people having the same problem after an update, this can't be an HW issue, hope the next update fix this problem.

hii brother if ur iphone is still under warranty go to the service center they can give you a replacement

Salve .... DOPO anch'io Aver aggiornato ad IOS 9.3.1 col mio iPhone 6 ho problemi al Touch ID.....mi da sempre errore....e ho provato tutte le soluzioni vostre suggerite...ma niente....io non voglio sostituire il mio iPhone 6......credo sia dovuto all'aggiornamento....spero qualcuno trovi una soluzione al più presto....

FIX FOUND!

Ok so stop waiting for the stupid update, I found out the fix. You want to RESET ALL SETTINGS. Apple advised that this is the fix.

Only reset settings, don't erase content, only the settings. iphone will restart and touch ID will work again, you'll just have to change some of your settings back, and your wallpaper will be default, but other than that everything else will stay the same and you wont lose anything else. CHEERS!

Mi spiace....ma ho appena provato a fare come dici tu....mi ha resettato tutte le impostazioni....si è riavviato....ma appena acceso...su impostazioni al momento di attivare il Touch ID mi da errore....

it was actually the first thing I've tried to do. and it didn't help.

so still waiting for the stupid update and hope to have a fix there...otherwise - hello Android.