Touch ID Not Working after iOS 9.3 Update

My TouchID is not working, post the iOS 9.3 update yesterday. Doesn't work to unlock the phone, nor apps that use it. I disabled/enabled it. Re-setup my fingerprints, and no luck. Rebooting phone doesn't help either.


Did not backup phone prior to update. And have not tried doing a backup and restoring yet. Was hoping for a quicker/better solution (and also wanted to report this issue).


Any ideas?

iPhone 6s Plus, iOS 9.3

Posted on Mar 22, 2016 2:12 PM

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172 replies

Aug 24, 2016 9:34 AM in response to steveyjay

Yup, I have the same issue exactly. Fingerprint Recoginition isnt working at all, cant even add a new fingerprint and my battery drains overnight even if I charge it to 100% before I go to bed. I called apple, and they were completely useless and just suggested I bring it in to get serviced. They obviously dont want to take responsibility for this update that has caused out phones to screw up.

Aug 24, 2016 9:33 PM in response to mtraps

Same issue after 9.3.4 update. Touch ID fails, 50% reduction in battery life, and now my phone runs hot. Genius Bar said they couldn't replace for a hardware problem out of warranty, but my hardware was working just fine before I updated iOS... can anyone explain the correlation between touch ID failure and battery drain?

Sep 1, 2016 3:33 PM in response to katjafromköln

Updated to 9.3.5 with no change. Touch ID fails, cannot be set up. Battery life at 50% or less with an immediate change coinciding with the update to 9.3.4 and failure of touch ID. Tried restarting, resetting and restoring from backup, resetting and setting up as new.


Touch ID I could live without... the massive reduction in battery performance is a real bummer. Very frustrating.

Sep 11, 2016 7:41 AM in response to woodstok1979

Hello ALL,


Same problem with my Iphone 6, My TouchID password option stopped working, post the iOS 9.3 update. This option has been grayed out after IOS update. Simultaneously battery also draining fast , only 4hrs of backup after charging.


Went to apple service centre they told me that touch ID stopped working and it is a hardware issue and it is not repairable. Option are either i have to use this phone with same condition or exchange with apple with extra 23000.


Please guys help me if you get any solution on this..

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Touch ID Not Working after iOS 9.3 Update

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