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mizmantha Author

Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Top-ranking reply

GALACTICPROTON

Level 1

4 points

Posted on Apr 11, 2017 1:09 PM

First thing a human should do after receiving an iPhone or iPad is download Google Chrome then download Google Maps then download Gmail and possibly download Google+ if you have a business.

Google Chrome is the best web browser in the world plain and simple. Sure you could use Safari or Firefox or Opera or IE or Egde But why waste time when you have a gem available to you with the push of a couple buttons.

Safari is a joke made by Apple so they can say they have a browser on their devices when you purchase them.

Firefox is a nonprofit group that has no money

Anything made by Microsoft is worse then Apple

Opera is so old but kinda funny in my opinion. I would actually recommend Opera just because most people have never heard of it and it's only used by about 1% of the worlds devices.

Put it this way, I bet you've seen a google car driving around at some point in your life. I have seen quite a few of them loaded up with cameras and gadgets. What's my point? Google has a lot of money and they usually spend it in the right places like having Chrome up to date with all coding and new stuff.

I think Safari is a disgusting browser. When I look at the news widget on my iPhone and click on a story to read it opens a new window everytime which is a pain in the azz. I have to close a bizzillion windows weekly just from reading some news articles. Great work Safari team.

Any unbiased web developer would most likely recommend using Chrome.

View in context

325 replies

Mar 28, 2016 5:49 PM in response to mizmantha

Same issue, iPhone 5. Turned off javascript in Safari, but issues with links in mail and other applications.

Angel Ta

Level 1

4 points

Mar 28, 2016 6:02 PM in response to mizmantha

I am having the exact same problem regarding safari searching but not being able to open actual links and then take you to the homepage. Really frustrating when im out and about or at uni trying to just quickly search for something because i get reminded that safari is not working.

I had fiddled around with the safari settings, but nothing seems to be able to un freeze it or fix the issue.. It just came on quite suddenly too, so i don't know if its a bug or what.

Please help! 😟

lherfy2u

Level 1

8 points

Mar 28, 2016 6:19 PM in response to mizmantha

It is an iOS problem. I just got off the phone with Apple and their technicians are aware of the problem and are working on it. No time line on when it will be fixed.

I had all of the same problems with hyperlinks in emails and on Safari locking up just after I updated my 2 iPhone 6 and iPad air to iOS 9.3. Last night Apple walked me through their suggestions of turning off Java (partially works), rebooting, etc. I finally backed-up and then reinstalled iOS through iTunes and it worked. All of the links were working again. I did this for all there devices and about 4 hours later (also had to add back my credit cards for apple pay, add my finger prints, etc, lost all health data... a real pain in!). It was working OK and then this morning I noticed an app that I had downloaded was frozen during install on my phone. I restarted my iPhone and then all the hyperlinks stopped working and froze again. I called Apple again tonight, my iPad was still working and they asked me to restarted it. This caused it to stop working and all of the hyperlinks freeze just as they did before the reinstall.

Very upset with the three bricks that I own and data plan that I am paying for that I can't use.

Lissa-85

Level 1

4 points

Mar 28, 2016 6:40 PM in response to stanmich3

Hi stanmich3, I've tried practically everything over my Easter long weekend except getting rid of Booking.com app. Is everything still working for you since? Would you mind advising how to not allow Booking.com to reinstall with a backup?

al-anon

Level 1

4 points

Mar 28, 2016 6:45 PM in response to mizmantha

I am also experiencing in both Mail and Safari freeze / crashes when trying to open links. The problem just started today. I haven't loaded any new apps etc. Thank-you for all the posts regarding the subject. I hope that this will be remedied very soon.

Mar 28, 2016 6:50 PM in response to al-anon

Maybe it is all related to this:

http://www.huffingtonpost.com/entry/doj-apple-withdraw-lawsuit_us_56f9a3dbe4b0a3 72181ac081?ir=Canada&section=ca_canada&u…

Mar 28, 2016 6:51 PM in response to Lissa-85

When you are doing the restore all of the apps need to reinstall. Just hold your finger on the Booking.com icon before it completely downloadsuntil the icons start to wiggle. That will bring up an "x",in the upper left hand corner of the icon. Click on the x. Booking.com is gone and hopefully your problems are as well.

still working great for me!

Hirakd

Level 1

4 points

Mar 28, 2016 7:05 PM in response to lotuseve110

I have the same issue with my iPhone 6 Plus after software upgrade to 9.3. Hyperlinks from emails don't open relevant Safari pages. Its very annoying. Apple please fix!!

Mar 28, 2016 10:14 PM in response to mizmantha

The same problem on iOS 9.2.1

Epic fail, Apple! epic fail... gonna start use Android...

Mar 28, 2016 11:00 PM in response to mizmantha

Thank God! I thought I was the only one having this problem. They need to fix this as it is above and beyond annoying! I can't click on any link in the mail and Safari opens only websi I typ in the direct link. If I google the website I won't be able to open it! 😠

Mar 28, 2016 11:37 PM in response to mizmantha

Same problem. Apple need fix this ASAP !

Mar 28, 2016 11:48 PM in response to mizmantha

Same problem here - iPhone 6. I have booking.com on my device... Have tried the workarounds, nothing working although turning off Javascript gives some functionality but renders most sites useless. Hyperlinks from messages and Mail crash the phone. Apple help!!!!!