Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

325 replies

Mar 29, 2016 12:40 AM in response to Stuartan

The only thing for users who's experiencing these problems are to switch off the JavaScript in Safari. This will not affect the problems with other apps and links, it only works in Safari. I have been in contact with Apple on this, and they say that an update should be available in two days, to fix this problem. Fingers crossed

Bohdima

Level 1

10 points

Mar 29, 2016 12:47 AM in response to nello922

i have the same problem on iphone 6 plus and please apple release a fix for this soon as i tried everything but still crashes on links

Lissa-85

Level 1

4 points

Mar 29, 2016 12:48 AM in response to stanmich3

Just tried this but no luck for me unfortunately. Glad that it's fixed your phone though! Thanks anyways..

Mar 29, 2016 1:11 AM in response to Bohdima

same problem for 3 days now.. many customers in my country have reported this problem as well. such expensive devices and so much marketing and we have to go through these problems and thrive to find ouselves solutions? unacceptable... when to expect a fix?? i would really appreciate an official answer.

Mar 29, 2016 1:14 AM in response to Mihaela312

GOOD NEWS, Apple have acknowledged the problem and are working on a fix, apparently as their top priority:

http://www.macrumors.com/2016/03/28/ios-9-3-bug-safari-web-links-crashing/

loukast

Level 1

8 points

Mar 29, 2016 1:28 AM in response to mizmantha

I have tried to turn off the java script but I still have the same problem.

A temporary solution that I have found is to download the google app and from there you can search whatever you want and open any link without any problems. You should give it a try..

The remaining issue is within some apps that I have to press a login window which probably my guess is calling a link in order to allow you to connect. In that case I still have the same issue and no matter what I have tried I cannot press the login button and at the end the app crashes.

Mar 29, 2016 2:10 AM in response to mizmantha

Same problem for me Directly after iOS update. Very annoying Indeed.

Would be nice for Apple to acknowledge issue and communicate planned resolution...

Mar 29, 2016 2:15 AM in response to Jonesy London

They have acknowledged the problem and planned a fix. See above.

Mar 29, 2016 2:57 AM in response to Angel Ta

I have the same problem with iPhone 5s but I did not do the ISO update so I am still on 9.2.1. Was working on Friday, then on Saturday it stopped working and crashes my phone every time I tried to click on a link in Safari or in my emails. Has this been fixed yet? Seems to have been going on for a very long time and no info from Apple at all. Not even a reply to my Tweet acknowledging the problem!

Mar 29, 2016 3:35 AM in response to mizmantha

It's interesting that Apple preach on about the advantages and beauty of their hardware/software integration and the robustness of their "ecosystem"....well if you live by that sword it looks like you die by that sword.....certainly on this thread!

I'm sure Android Users probably suffer similar issues from time to time...but maybe don't have a single place like the Apple Forum to complain about it (although here it seems there's still a lack of interaction with Apple Support staff)......OR...... maybe they DON'T actually suffer this kind of thing in the first place!?

Perhaps Apple, like a pedigree dog - after years of in-breedng, suffers from a congenital disease and lacks the robustness in it's "eco-system" that the diversity of the mongrel Android World brings....before I mix my metaphors further - it's got to be worrying that a single Apple screw-up wipes out a significant chunk of it's customer base. (16,800 people viewing this thread - probably indicates that a lot more out their are affected)

Apple in their last keynote talked gleefully of only 2% of Android Users updating to the latest Snow Cone (or whatever!)......but I'm not sure who are the dumb ones now!

hikayliz

Level 1

4 points

Mar 29, 2016 3:40 AM in response to mizmantha

You can add me to the list. I have an iPhone 6 with exactly the same problem. Been out since Monday morning. I did do the ISO update! Hope it gets fixed soon as it is really annoying not being able to open anything!!

n1emand

Level 1

12 points

Mar 29, 2016 3:44 AM in response to lotuseve110

I have the same issue after the 9.3 update onmy iphone 6 !

Apple please do an efficient bugfix !!!

reneway

Level 1

8 points

Mar 29, 2016 3:52 AM in response to mizmantha

same problem they say boocking.com app.

but its not. all 8devices are out now i have to go back to windows laptop.

back to the 80S.

can not work and studi for tree days now.

cavok76

Level 1

4 points

Mar 29, 2016 4:07 AM in response to Starrky

Changing to BING for the search engine on Safari fixed it on multiple devices for me.

Using Google via the app is fine for the moment.

Mar 29, 2016 4:19 AM in response to Graham_ABZ

just got a notification through of a new update.....fingers crossed for this download!

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Safari won't open any links and then freezes/crashes