Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

325 replies

Mar 29, 2016 4:28 AM in response to mizmantha

I talked to one of the Apple agents and he said that I should wait for the new update

for now the only thing we can do is to turn off the JavaScript or Change the search engine to bing

ak316

Level 1

4 points

Mar 29, 2016 4:30 AM in response to mizmantha

Apparently this is a possible solution to the problem. I haven't tried it myself yet as I don't have my macbook pro in front of me for while.

https://bencollier.net/2016/03/how-to-fix-ios-9-3s-broken-safari-links/

Mar 29, 2016 4:39 AM in response to Graham_ABZ

Well ...IT'S A NO GO!....just downloaded and installed the newly released iOS 9.3 (13E237) on to my iPad Air.....I could open a You-tube link and a Facebook link from a Safari search...but all others are still dead..I can scroll through the search results....but if i hold down a link Safari freezes and has to be restarted....once again I have to disable java in Safari.......but then not all websites work..

Mar 29, 2016 4:47 AM in response to mizmantha

I have the same problem on my iPad.

My wife has the same problem on her phone iPhone 6plus

I have tried everything to no avail.

robi748

Level 1

4 points

Mar 29, 2016 9:04 AM in response to mizmantha

same problem for me. Safari, Chrome, Firefox doesn't work!

Variago

Level 1

12 points

Mar 29, 2016 9:33 AM in response to jujucz

Same problem Apple please fix.

Maybs1

Level 1

4 points

Mar 29, 2016 12:07 PM in response to mizmantha

😠

Same Problem, turning off Java Script worked for searching google etc but links in mail and in messages will not open and freezes.

Might be time "dare i say it" to buy an Samsung Notebook 😮

Mar 29, 2016 12:51 PM in response to mizmantha

Didn't look on here first, couldn't fathom what was going on so reset the phone completely, still got same fault, looks like it's not worth calling Apple as its a known problem with no fix, *** to do now ?

Mar 29, 2016 2:06 PM in response to mizmantha

I have the same problem. Switching of javascript helped in safari, but clicking on links in mail still doesn't work

Mar 29, 2016 2:11 PM in response to mizmantha

APPLE!!! ITS A F*** SHAME THAT NONE OF YOU ACTUALLY REPLIES TO ALL THE COMPLAINTS! Do we now have to "buy" an update to make LINKS work ??? THANKS FOR LETTING this many people down!

Mar 29, 2016 4:44 PM in response to mizmantha

I'm having all the same problems as everyone else. My question is, has Apple actually acknowledged that there is a problem and are they going to fix it. Their silence is deafening, please help us out Apple

DerekT13

Level 1

4 points

Mar 29, 2016 7:13 PM in response to zebbiestar

Apple is aware of the problem. I posted on here several days ago that I chatted with an Apple iOS Chat Senior Advisor who acknowledged that they are aware of the problem and are working on a fix. This issue has also been reported via SEVERAL blogs and online magazines that cover Apple products, so I am quite sure they know about it. They aren't blind or deaf.

amg1957

Level 1

108 points

Mar 29, 2016 7:42 PM in response to mizmantha

Same issue. Where is apple?? Every user I talk to has the same issue. Terrible.

Ma(r)c

Level 1

4 points

Mar 29, 2016 10:37 PM in response to mizmantha

Last night when I saw new update on my iPhone 5s I finally thought my worst nightmare is over, but boy was I surprised. Today it behaves the same, links still won't open. Ehhhhhh Apple, you've done excelent job on dissapointing your so far customer.

svendude

Level 1

8 points

Mar 29, 2016 10:59 PM in response to amg1957

Chrome, Safari, firefox and Mail freeze When I tap on links on both iphone 6 and ipad air. I have not installed ios 9.3 still on previous ios 9.2.1 so it not just a upgrade problem.

Apple has obviously activated some software to make people believe they need to upgrade to latest hardware.

Apple always denies there is problems even though thousands of users report problem.

Apple Customer service is in denial.

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Safari won't open any links and then freezes/crashes