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Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Best reply

GALACTICPROTON

Level 1

4 points

Posted on Apr 11, 2017 1:09 PM

First thing a human should do after receiving an iPhone or iPad is download Google Chrome then download Google Maps then download Gmail and possibly download Google+ if you have a business.

Google Chrome is the best web browser in the world plain and simple. Sure you could use Safari or Firefox or Opera or IE or Egde But why waste time when you have a gem available to you with the push of a couple buttons.

Safari is a joke made by Apple so they can say they have a browser on their devices when you purchase them.

Firefox is a nonprofit group that has no money

Anything made by Microsoft is worse then Apple

Opera is so old but kinda funny in my opinion. I would actually recommend Opera just because most people have never heard of it and it's only used by about 1% of the worlds devices.

Put it this way, I bet you've seen a google car driving around at some point in your life. I have seen quite a few of them loaded up with cameras and gadgets. What's my point? Google has a lot of money and they usually spend it in the right places like having Chrome up to date with all coding and new stuff.

I think Safari is a disgusting browser. When I look at the news widget on my iPhone and click on a story to read it opens a new window everytime which is a pain in the azz. I have to close a bizzillion windows weekly just from reading some news articles. Great work Safari team.

Any unbiased web developer would most likely recommend using Chrome.

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325 replies

thewaxer

Level 1

4 points

Mar 27, 2016 1:52 PM in response to mizmantha

C'mon Apple? Post as many replies to this post.... let's try to wake the folks at Apple !!

JaroDro

Level 1

4 points

Mar 27, 2016 2:38 PM in response to mizmantha

HAve the same problem. is apple doing anything? Where are they???!!!???

Mar 27, 2016 2:42 PM in response to mizmantha

after some felt onehundred resets and recovers I have a system again with no problems.

I found an iCloud backup from thursday afternoon, that I put over the factory reset and now all is normal again, as if nothing had happened.

Luck maybe, hope it lasts for some time.

iPhone 5c / 9.2.1

febaDA

Level 1

8 points

Mar 27, 2016 2:52 PM in response to Stuartan

Ich habe das gleiche Problem, allerdings auch schon unter meiner 9.0.2 Version ... aber erst seit heute! Links lassen sich in keinem Browser öffnen. Ich dachte das liegt an der älteren IOS Version auf meinem iPhone 6 (9.0.2), aber auch nach dem heutigen Update auf 9.3 funktionieren die Links im Safari Browser auf dem iPhone 6 nicht. Mein iPhone5 und mein iPad mini habe ich ebenfalls gestern mit der 9.3 bespielt und da funktioniert alles! Es schien als Links auf den Apple Support Seiten funktionierten, aber nach wenigen Minuten tat sich nichts mehr, der Browser und das iPhone sind für 10-15sec eingefroren - FREEZE -

Was ist da los? wie kann das passieren? Bitte um schnelle Hilfe, denn so ist das iPhone nicht mehr zu gebrauchen!

Mar 27, 2016 3:10 PM in response to febaDA

hast du booking.com drauf ? bei mir war das so. vielleicht hat das was damit zu tun.

febaDA

Level 1

8 points

Mar 27, 2016 3:14 PM in response to karenfromeesti

It seems this hint work. It seems the performance of the iPhone6 is a little bit laggy, but better than before.

Hey Apple pro's what do you done with the system? 9.0.2 the same problems...links in safari, or another browser don't work! Please go on to give us users a solution!

Jeroen84

Level 1

4 points

Mar 27, 2016 3:26 PM in response to mizmantha

I already had this issue starting 2~3(?) days ago, when I was still on iOS 9.2.1.

It started after I was opening an Kickstarter.com link in Safari. It tried to open the app through Safari but then crashed. I also tried to find the same product page inside the Kickstarter App. I think it uses an internal app webbrowser. The app crashed.

Since then I had the problem of links on Google/etc (links to external websites, not currently where you're at) not working. Not even in the Chrome app. I upgraded to iOS 9.3 this morning to try to fix this, but to no avail.

What worries me most is that this issue happened BEFORE I upgraded.. Which means that something changed on my phone between now and a few days back. Logical possibilities:

Some Appstore/App update(s) causing the problem
Apple updates some things in the background on your phone, without a full iOS update, causing the problem

gkrieger

Level 1

8 points

Mar 27, 2016 3:42 PM in response to Jaylh25

I tried this and it worked. Safari is dead on ipad with 9.3 iphone 6s seems ok with 9.3

Mar 27, 2016 4:26 PM in response to JaroDro

I spoke with a customer service rep, who said they are aware of the problem. It would be nice if someone from Apple would chime in here on this question.

atyrrell

Level 1

8 points

Mar 27, 2016 4:49 PM in response to Jeroen84

I haven't updated my phone yet either and i still have the same problem . i cant update it . when i try to update it says it cant because i am no longer connected to the internet. but i have full signal and safari will let me search but wont open any links . all my other apps needing internet work fine, so i obviously do have connection , its just safari ...stress !

Some sort of response from apple would be nice

Mar 27, 2016 6:10 PM in response to adamb0703

Unfortunately the link to Google doesn't apply for me. I'm still on 9.2.1 and do not allow my apps to update automatically. So Google Maps as the culprit is out. I suspect it was something that Apple pushed out as it started to happen literally 5-10 mminutes before I got a notice to update to 9.3.

asem750

Level 1

4 points

Mar 27, 2016 7:05 PM in response to mizmantha

I have the same issue

it started two days ago with my iPhone 6 with OS 9.2.1 and i have not updated my device!

mizmantha Author

Level 1

28 points

Mar 27, 2016 7:44 PM in response to able_ape

As the gal who started this thread, I just wanted to say your response has amused me... Very well reasoned and asking the folks with half-*** suggestions to just stop... I still haven't fixed my phone. I am not going to wipe it and start as new until i am 100% certain Apple is just going to continue to ignore us.

In the meantime, keep on keeping on!

mizmantha Author

Level 1

28 points

Mar 27, 2016 7:46 PM in response to Brushton

So now that you've been running your phone all day without Google Maps, is it still working? I'm struggling with the idea that it's Google Maps b/c my corruption started days before the 9.3 update AND the Google Maps update, but i am interested to see if you are still up and running??

mizmantha Author

Level 1

28 points

Mar 27, 2016 7:56 PM in response to Erika Klein

Does anyone at Apple ever chime in on these discussion threads, or are we left to hypothesize and flounder in frustration on our own?? That does seem like pretty sorry customer service... it is on their site and all... I'm sure they pay attention if you use bad language, but god forbid they actually chime in and say they acknowledge the problem and are working on it... SOMETHING... but noooo... just us chickens, and some really smart people who are trying to figure it out, but i don't see any concrete solutions yet other than to reset to New and I am not going to do that yet.

So many of my friends have told me to go to the apple store or call, and i just can't bother to waste my time after reading all these replies. It's clear they're clueless, as "resetting to New" is NOT a solution, it's a cop out. But hey, keep the replies coming, maybe if we pile up ENOUGH users with the same problem we'll get someone to acknowledge us! Or we can start a support group. 👿

Safari won't open any links and then freezes/crashes