Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

28 points

Safari won't open any links and then freezes/crashes

HELP! The Safari on my fairly new iphone 6s has gone haywire. Safari opens fine, and if you type in a direct URL, it will go to the website just fine. However, if i attempt to search any subject it will pull up the pages of websites, but will not allow me to connect to any of the links and when I select a link it then freezes and crashes safari. Additionally, if i try to open any weblink imbedded in an email, it again freezes and crashes both mail AND Safari. SO FUN!

And just to test general connectivity and function, i downloaded Google Chrome to see if I can search and connect there, and I can. The search works fine, pulls up the pages, and strangely, I can't access the pages direct, but it will allow me to open the page in another tab. I feel like this should be a clue for someone smarter than I. 😝

I have been tinkering for about an hour with it and I am at a loss.

Things I have tried:

1. Resetting the phone - both just by powering off and a hard reset (Power + Home)

2. Turning off Safari Suggestions (and browser suggestions) - this was a fix that I found for a bug that seemed similar from earlier this year.

3. Changing the search engine from Google to Yahoo and back, nothing.

4. Private Browsing (again a "fix" I found on the interwebs...)

5. Downloading and upgrading my iOS to 9.3. Still nothing.

6. Banging my head on my computer and cursing very loudly at the phone.

PLEASE, if you have any suggestions, i am all ears... I am going bananas and can't let it go.

THANK YOU!!!

iPhone 6s, iOS 9.3, Prob started while on 9.2.1

Posted on Mar 22, 2016 3:35 PM

Best reply

GALACTICPROTON

Level 1

4 points

Posted on Apr 11, 2017 1:09 PM

First thing a human should do after receiving an iPhone or iPad is download Google Chrome then download Google Maps then download Gmail and possibly download Google+ if you have a business.

Google Chrome is the best web browser in the world plain and simple. Sure you could use Safari or Firefox or Opera or IE or Egde But why waste time when you have a gem available to you with the push of a couple buttons.

Safari is a joke made by Apple so they can say they have a browser on their devices when you purchase them.

Firefox is a nonprofit group that has no money

Anything made by Microsoft is worse then Apple

Opera is so old but kinda funny in my opinion. I would actually recommend Opera just because most people have never heard of it and it's only used by about 1% of the worlds devices.

Put it this way, I bet you've seen a google car driving around at some point in your life. I have seen quite a few of them loaded up with cameras and gadgets. What's my point? Google has a lot of money and they usually spend it in the right places like having Chrome up to date with all coding and new stuff.

I think Safari is a disgusting browser. When I look at the news widget on my iPhone and click on a story to read it opens a new window everytime which is a pain in the azz. I have to close a bizzillion windows weekly just from reading some news articles. Great work Safari team.

Any unbiased web developer would most likely recommend using Chrome.

View in context

325 replies

Mar 27, 2016 11:36 PM in response to mizmantha

I have iPhone 5 with iOS 9.3 and no problem with it, not yet at least. iPad 2 and iPad Air with iOS 9.2.1 both have this problem. So maybe installing 9.3 is a solution?

Starrky

Level 1

4 points

Mar 28, 2016 12:07 AM in response to mizmantha

I Kinda managed to solve it (temporarily) by going to the Safari settings and changing the search engine to anything other than google.

after that links started working just fine. I guess i can live with that for the time being. Until Apple do something about this.

eagles74

Level 1

4 points

Mar 28, 2016 12:31 AM in response to mizmantha

I've the same problem. What a mass! I'm using a 6S Plus and it is so weird to see that Apple published an ios update before testing it on a late model. Sorry but this shows that some people are not doing well. Superficial work. I've been using Apple for a long time and I think I won't forget this for the next purchase. Really so ridiculous mistake. It caused big problems for me. Sometimes just one error can ruin one's credibility. Please do something and this time be more serious.

Leo Rtd

Level 1

4 points

Mar 28, 2016 12:42 AM in response to mizmantha

I have got the same problems.....nothing really works. untill apple solves the problem, you can use google chrome to avoid the safari-problems

Mar 28, 2016 12:44 AM in response to Leo Rtd

have restored my iPhone6 yesterday and was successful. now after 1 night it does not work anymore. I can not be true I have to do a reinstall every morning!?! how long will it take to have a new iOS that solves this issue???

Mar 28, 2016 12:47 AM in response to Starrky

Mar 28, 2016 1:30 AM in response to mizmantha

Only affected my iPad Air and iPad mini originally. It has now spread to my iPhone as well.

All have been running 9.3 for a couple of days before the problem started.

Mar 28, 2016 2:09 AM in response to Stuartan

Hi All

I am having the same problem, any website i try and access will not open, it will then freeze, this started to happen on my new i phone 6s on Saturday.

Since then i have rung Vodafone my provider, they have suggested a reset and other things, but as you can guess, its still not working.

Is this because of the update,

please help......

Brushton

Level 1

4 points

Mar 28, 2016 2:36 AM in response to adamb0703

HI, after a number of restores I bagan to realise that during each restore Mail and Safari would work and I thought with deleting Google Maps that was the answer, however each time when the restore was complete Mail and Safari would crash again. So, decided to methodically check Mail and Safari each time an app was installed during the restore. It took right up until the last few apps to be restored when it stopped working. So I deduced from this that those apps were somehow corrupting my iPad. I then did another restore and deleted these few apps, Google Maps, Booking.com, Google Earth and so far it's up and running and has been for over 2 hours. Its possible most people don't have these apps but maybe any app that has had a update since the last Apple update is affecting it. Messenger and You Tube need updating but I'm reluctant to do it at this stage.

Mar 28, 2016 2:53 AM in response to elcpu

Thanks elpcu, this fixed the problem on my iPad 4 which had developed the problem

still in IOS 9.2.1 (settings say that software is up to date!)

Mar 28, 2016 4:03 AM in response to mizmantha

I just got the same problem last night and I didn't know what the matter trigger this problem. I have tried all recommended solution, even for factory reset, but the problem still exist.

And now, I just waiting the solution from Apple. Hope it not take a longer time to solve.