** Clean Install OS X El Capitan 10.11.4 -- iMessage/FaceTime Activation Doesn't Work

Right. That is the only difference between my iMac and MBP. The MBP is a fresh install and has the FaceTime/message log in issue.

I am not sure about that. I did a network recovery back to OS X Yosemite because thats what my machine came with and now I am seeing the issue in Yosemite as well. I really think its a Server side issue at Apple because of the iMessage patching that was done both server side and in the OS X 10.11.4 build to mitigate iMessage vulnerabilities. Just my opinion though, no hard facts.

I have this problem as well. Just erased HD and re-installed twice, and still can't sign in to iMessage and FaceTime. Other iCloud features seem to work fine. MacBook (Retina, 12-inch, Early 2015)

I agree, but only now that I've spent hours trying to get this to work! What really bugs me is that Apple's System Status page shows iCloud and iMessage as in full working order, when people are having problems with iCloud Keychain across iOS and OS X, accompanied by iMessage and FaceTime issues in El Capitan. There are strong indications of server issues (albeit ones that seem to be affecting El Capitan in particular) and yet the status page shows everything as hunky dory.

woow interesting that you have the issue in Yosemite, i am not going to do internet recovery to get mavericks to log in there, the process is just daunting and long... But if you couldnt log in in yosemite, then i am starting to beleive that is the server then. Is just to weird that on Monday I was running 10.11.4 used facetime and imessages on tuesday with no problem, then decided (my luck) to fresh install el capitan, which i now regret from the bottom of my heart. So here are the key facts that are found so far:

- Fresh installs of 10.11.4 seems to refuse letting you sign in to facetime and imessage (there is also a terrible bug witht he keychain BTW)

- It seems to be affecting people who fresh installed as opposed to those who were signed in beforehand and then ran the update.

- Every other service (icloud, and software) seems to be fine

- restoring and installing again seems to have no effect

- some people are experiencing it in older OS's

-ABSOLUTELY every troubleshooting from apple support or online seems ineffective

- if is a problem with server traffic, then someone who has been on this issue for more than 10 hours should get at least a chance to log in (if traffic is the culprit), and yes i have been dealing with this since yesterday...

-if its because of the launch of the SE, is actually tomorrow not today. if the launch was today i would understand, but is not is tomorrow, so people havent started buying it yet and signing in... So its just weird (maybe people started buying it in australia and new zealand, but is just not that many users trying to log in just yet!!!

I Would understand glitches and bugs from an os with third party software, but knwing that its actually apple products and services as well as software not working properly together, is reason enough for them to be at least a tiny bit embarrased, coz it just looked like they are rushing updates just for the sake of realising something, I think as users that we are, i would definitely prefer to wait a little bit longer to get a proper OS tested and with minimal bugs.

this update just brought the most annoying problem on An apple product and for my opinion the most ridiculous and dramatic bug i have ever seen after an update.

if anyone has mor facts or info please just add!!! Or correct me if anything i wrote here is wrong 🙂

Hello everyone,

The same incident since yesterday with two new macbook pro retina 13 ".

From the support they have commented that they have escalated to engineering, but it may take weeks ... Seriously Apple?

I am having the same exact issue withiMessage, "An error occurred during authentication." Not to mention Facetime not connecting. The issue seems to be a clean installation of OS X El Capitan 10.11.4. You're suggesting that the only solution would be to do a clean install of Yosemite then upgrade to El Capitan 10.11.4. Although I would prefer to do a clean installation of OS X El Capitan 10.11.4, it is becoming apparent that it is impossible because of software issues/bugs. I've been on the phone with Apple for hours trying to fix this and with no luck.

I am new to mac i bought Macbook Air 13 and on first start i have created apple id but always lag on accepting conditions so i restart macbook i skip apple id and go to t he app store i clicked on log in and type in my apple id and password and always is there running endless circle as loading and i can't log in. I am logged into iCloud but i can't log in to the store.I have verified my apple id and all but still can't log in to the store so please help.

Apple's System status finally now acknowledges a problem for 'some users trying to sign in' to iMessage and FaceTime.

KebabCZ: as above, there is little you can do but wait for Apple to resolve the problem. Also, if you can't be bothered to use punctuation, don't expect people to bother trying to make sense of your wall of text.

Glad it's not just me then.

Brand new MBP and Messages/Facetime refuse to log in, FaceTime just spins and Messages gives me the authentication error.

Reinstalled, NVRAM, unticked/reticked Auto Location in date and time, all pointless.

FaceTime is kind of half-signed in, as the dock icon shows my missed calls but only when it's closed 😕

same problem here. I think it might be problem on Apple's end.

Early 2011 MacBook Pro 15 inch, 2.0GHz.

zachs33s wrote:

Apple's System status finally now acknowledges a problem for 'some users trying to sign in' to iMessage and FaceTime.

Nice find. Hopefully people will read it. 🙂

(internet) Restore factory.

Perform a clean installation of Marveric.

the problem is not resolved

Perform a clean installation of Yosmite.

the problem is not resolved.

This is definitely a problem for Apple.

Excuse my English.

I was also unable to log in to either iMessage or FaceTime following a clean installation of OS X 10.11.4 but was prompted this morning to re-enter my iCloud password and both applications are now working properly. Looks like Apple has cleared this issue internally.

It looks like this is a server side problem and not 10.11.4 itself.

This morning my Messages and FaceTime logged in ok (after some wait).

Also, my Keychain is syncing again after I reset it during my troubleshooting. I don't recommend doing that, as it means multiple password entries...

iCloud.com Photos, ICD and Notes are not still accessing the server.