gps not working properly after iOS 9.3 update

Why is Apple posting here? Seriously, you only make it look worse with Apple deleting actual helpful posts.

tqnmd wrote:

Why is Apple posting here? Seriously, you only make it look worse with Apple deleting actual helpful posts.

To the best of my knowledge, Apple is not posting here. But, perhaps you (think) you know something I don't.

I haven't seen any posts from Apple. It's very rare for Apple to post, as they don't even read forum messages in most cases. And when Apple DOES post there is an Apple logo next to the name of the Host who posted. Have you seen any posts with an Apple logo?

Followup:

I spoke to a Senior Advisor, who was very helpful on the phone. He guided me through the process of sending diagnostic information for Apple engineers to review, which I did. I received a call a couple days later, acknowledging that there was indeed a hardware problem, and that I should bring my phone in to an Apple Store for a fix. I made a genius bar appointment at the Apple store in Los Gatos. Upon arriving, the employee reviewed the notes and informed me that the identified "fix" was to purchase a replacement phone for $300. Also, they did not have any 128GB phones available, so I could have a 64GB from that store. At this point, I am more than a little frustrated because this is not a fix at all. Why did Apple send me back to a store for nothing? The employee felt bad, acknowledged that the situation was poor, and recommended that I call AppleCare back and ask for an exception. (His own manager refused an exception.) AppleCare refused as well.

I asked if Apple would recycle my current phone for a store credit to cover the cost of the replacement. They would recycle it for $220. I asked if they would at least meet the difference to cover the $300 replacement. They would not.

So, my options after buying a top-of-the-line iPhone in January 2015 are now to attempt to fix it myself, or buy a replacement phone. Extremely disappointing.

Most commonly repeated phrase through the ordeal from multiple lower-level support people (who were all very kind and personable.. but just unequipped to help): "I'm sorry, that is really frustrating. I feel bad, but there is nothing more I can do."

I spent five years working for Apple in the early 2000s. I've spent at least $20k on Apple systems in my life, and sold much, much more in Apple product to family and friends. I've always believed in the company's commitment to quality and customer experience, and I was always willing to pay a little more for that differentiated service and quality. I never, ever thought anything could push me to leave the Apple ecosystem. But with this experience, Apple managed to prove to me that they do not care about losing individual customers, and have lost my loyalty.

I Have read through the posts and see that people have noted they have the problem with their iPhone 6. I have the same problem with my iPad Air iOS 9.3.5. I have tried all the hard restart, delete google maps and even tried clicking my heals three times, but still no luck. Anyhow, the reason I bring this up is because if it is a hardware problem as some suggest, then the same hardware issue would be in the iPad. Is that something likely to happen?

ALso, I have an iphone 4 iOS 7.1.2 (ya, I know, old, but so am I). The gps on this works just fine. I downloaded an app (GPS Status) to both my iPhone and my iPad that shows the gps strength. Turned on airplane mode on both. It reported weak strength on my iPad and excellent strength on my iPhone. Hardware or Software...hmm, don't know.

Ill head to the Apple Store when I get a chance.

Same here, my Iphone 6 GPS not working properly while using Waze. is there any way to fix it?

My symptoms are rather different. And they seem to occurr on both my iPad Air and my iPhone 6S+ (128 GB). The problem in my case is an excessive number of trackpoints are being recorded. Best seen in this table:

--

Terry, East Grinstead, UK

I Have tried everything that has been suggested but no joy.... I am going to be

replacing the parts suggested on page 7....will let you know how I get on....

Thats the route I took. I detailed my experience, but the Apple Gods deleted it. It worked out great though 🙂

Just had the parts replaced and all is working perfectly again!!

As most of you are I'm very frustrated; I've never had issues with my Apple devices (iPhone 6 and iPad Air) before until the upgrade to 9.3.x after that my GPS does not work, my wifi is weak in my home or wherever I go and sometimes doesn't even pick up the wifi connection. I've hard reset, I've factory restored, I've done it all so I went to the Apple Store and their so called Genius people wow first time and the last; very useless if you ask me; they might con all the novice users but I work in IT and have had the latest gadgets all my life so good luck trying to tell me oh it's because your phone is slightly bent! My phone is perfectly straight never in my pocket and always on a desk or table. The nerve of them saying that pointing to my tempered glass screen protector and trying to say look the screen is sticking out lol I ripped the tempered glass protector right off and said you mean this thing? How's my phone now, screen isn't sticking out anymore is it? They then ran a diagnostics nothing wrong with the phone of course; I treat this baby like gold. This software update has ruined my experience with iOS and thankfully my wife didn't update because we can still use her GPS and wifi when we're on the road. Apple you really messed up and so many people have problems and it's clear by offering them a new phone replacement for $370+ that you're not addressing this software screw up. Keep it up and you're going to lose a lot of users. I'm not paying $1000 for something I can't even use properly thanks to you. Was going to buy iPhone 7 in a month but now no way. iOS 10 better fix this issue.

Many thanks hjonpark! This trick worked perfectly for me. Both Waze and Google Maps work great again

I have the same problems.

Brought the phone to the "genius bar".

They tested it and said nothing was wrong!

I then tried the hard reset...no help.

Next I tried the factory restore...another huge waste of time!

MY guess is Apple isn't doing anything so that we will buy a new phone!

Very sad.

I actually have the exact same problem since Feb this year and have been on the blogs portals to check solution. (I am on EE and use iphone 6)

Nothing worked.

Then I got curious...I manage to borrow sim only Galaxy S4.

Ran mobile hotspot on my iphone 6 and connected S4 to WIFI and ran Waze.

Guess what though? It worked completely fine. I was super glad to find solution to mobile navigation. It seems that Samsung made their phone better considering S4 was out light years ago...

This clearly proved it wasn't to do with network provider and software worked in S4, so it is getting obvious where the real blame is...

I by-passed the Apple IT to do my own way of making it work. Sure, as long as you get the job done, right? But million $ question is would I and should you pay the same to get Apple again? I think we know how to better spend our money this time and is to explore better phones whose basics works and manufacturer will take responsibility for fix and thrives for innovation and performance equally. It probably doesn't make much difference as there are yet millions of buyers in the world to buy new iPhone. Let them. I have no say to that. But just for those experienced the same, should you??

Ingo2711,

I actually have the exact same problem since Feb this year and have been on the blogs portals to check solution. (I am on EE and use iphone 6)

Nothing worked.

Then I got curious...I manage to borrow sim only Galaxy S4.

Ran mobile hotspot on my iphone 6 and connected S4 to WIFI and ran Waze.

Guess what though? It worked completely fine. I was super glad to find solution to mobile navigation. It seems that Samsung made their phone better considering S4 was out light years ago...

This clearly proved it wasn't to do with network provider and software worked in S4, so it is getting obvious where the real blame is...