gps not working properly after iOS 9.3 update

Hi all.


After updating to iOS 9.3 my GPS cannot find my exact location. It keeps telling me I am in a big area, (Triangulating) seems like it does not activate the GPS.

Sometimes very little it works and give me the correct position, but 97% of the time its not working. Anyone else with the same problem?


Besides that: A hot phone & bad WIFI


iPhone 6 running iOS 9.3

iPhone 6, iOS 9.3

Posted on Mar 23, 2016 1:25 PM

Reply
335 replies

Apr 5, 2017 9:35 PM in response to marcokick

I am having the same frustrations. My iPhone 6 is less than 2 years old and excellent condition. Everything works well except the gps stopped working three weeks ago. I have been to the Genius Bar three times and have been on the phone with Apple support and after factory resetting phone to new twice, they said gps is not fixable. So they want to offer me $160 credit on a trade-in for a phone that I paid $749 for. Super unhappy. If so many people are having problems with the GPS it must be their problem. They told me since I did not have an extended warranty they can't do anything about it. Makes me want to use an android. What kind of company has a product that's less than two years old that can't be fixed. I think we've all come to rely upon the phone gps as helpful and important to our daily life. Unacceptable apple!!!

Apr 9, 2017 5:00 PM in response to Mgodoy1928

I agree, nothing is being done and I have had this issue for some time now. I refuse to accept this while "just upgrade to the latest device " line that the apple employees keep giving me, or just wait until the next software upgrade. I have waited through a few software upgrades now and still the same problem persists with the wifi, gps, and Bluetooth signals. I have taken great care of my phone and feel that something you pay the better part of $1000 should last more that 2 years.


Apple! Please fix this issue or you will lose another customer...

Aug 19, 2017 11:23 AM in response to aisen2

I am having the same issue with my iPhone 6 on iOS 10.3.3.


I reset everything more times than I can remember. The Genius Bar didn't find anything wrong with the phone, and my wireless provider's app shows that GPS is working "properly". I have reset the phone competely twice now.


This issuenis frustrating, but otherwise the phone is still functional. The problem isn't worth the pain to replace the antenna or get a new phone just yet.

Aug 21, 2017 5:28 AM in response to aisen2

I have had the same problem since as well.

I paid for the phone all at once and now it's worthless to me since i am a uber and Lyft driver and anhome healthcare practitioner.

Basically the maps ( all of them ) don't work anymore and I had to replace the battery as well.

This is my everything phone and I have factory reset , hard reset anything I could do to not have to buy another one .

I know a lot of other people with the same problem. Apple needs to address this issue and fix the gps in the phones for free in a timely manner .

There should have been a recall by now!

But you can buy Att maps for $9.99 a month and they work just fine.

What's that about ?

Thank you for the

$700 IPhone I can't use to do my job.

Aug 28, 2017 10:15 PM in response to aisen2

I have the same issue and have tried all the solves (except the antenna replacement) as everyone on this thread and still can't use any GPS-dependent app. I spent 3 hours on the phone with AT&T and they couldn't find anything wrong with my phone--they accessed my phone remotely, ran tests and claim that there isn't a hardware issue. Someone mentioned planned obsolescence earlier on this thread and I think that's what it is. I just finished paying for my phone a few weeks before this started happening. Now I guess if I want a fully functioning iPhone I'll have to plunk down another $800. Sometimes it doesn't "just work", eh, Apple?

Aug 29, 2017 6:40 AM in response to Lawrence Finch

Lawrence Finch wrote:


ShesAllWrite wrote:


I Someone mentioned planned obsolescence earlier on this thread and I think that's what it is.

That's a rather bizarre hypothesis. How do you explain the hundreds of millions of phones that did not have a problem after updating?

Not to mention that I don't believe for a second that AT&T, over the phone, can conclusively diagnose that it's not a hardware issue.

Mar 24, 2016 1:15 AM in response to aisen2

Did you already force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

You will not lose data by resetting, but it can clear some glitches after installing new software or apps.


If this does not work, and to make sure that this is not software related, set it back to factory settings, without using a backup afterwards. Test your Wifi and GPS features.

In case it works again, restore from the backup, if it does not, the problem could be hardware related and the phone has to be checked by Apple or an Apple Authorized Service Provider.

Use iTunes to restore your iOS device to factory settings - Apple Support

iPhone - Contact Support - Apple Support

Mar 29, 2016 7:15 PM in response to aisen2

I have exactly the same issue with my iPhone 6. Kind of ***** especially since im traveling right now.

i was on the beta version of 9.3 before and im pretty sure that version didnt have this issue.


apple please fix this. Im loosing gps signal alot.


its easy to reproduce with google maps. Then sometimes you start all right and after a while it just looses your position, then sometimes it comes back again.


very annoying

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

gps not working properly after iOS 9.3 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.