You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i want to find the email used for activation lock

My dad's iPhone was working fine, never needed to activate iPhone until I upgraded it to ios 9.3. now the problem is I used my ID to install apps and stuff, he cant remember the icloud ID neither the recovery email (I know it sounds shady, but it is what it is). I just want to know if there is a way to at least get to see whats behind the dots in activation lock screen and try forgot password and use security question and reset the password. Any help will be appreciated. Thanks.

iPhone 4S, iOS 9.3

Posted on Mar 23, 2016 6:21 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 24, 2016 12:52 PM

Greetings griffin3124,


Thanks for using the Apple Support Communities!


I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.


We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.


If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support


Best

4 replies
Question marked as Top-ranking reply

Mar 24, 2016 12:52 PM in response to griffin3124

Greetings griffin3124,


Thanks for using the Apple Support Communities!


I understand that after updating your iPhone to iOS 9.3, your current Apple ID and password are not working to activate your device. In some cases, the hint that you see on the Activate iPhone screen may not match your current Apple ID.


We know that this situation can be frustrating, but we’re here to help. To troubleshoot this situation and work towards resolving it, please read over and follow the steps from the following article.


If you can't activate your iPhone, iPad, or iPod touch after installing a software update - Apple Support


Best

Mar 23, 2016 7:25 PM in response to griffin3124

If you are seeing the Activation Lock screen after updating your iOS device, you want try the following:


-Restart your iOS device and try to sign in again.

-Visit appleid.apple.com and sign in to ensure your password is correct. If you change anything here, only change your password. Try to sign in again on the iPhone.

-Plug it into iTunes on a computer and put in your Apple ID and Password when it prompts you (like it did on your iOS device).

-Check iCloud.com in Settings. If you see your iOS device listed, remove it from account (don't erase or hit lost mode). Restart your device and try to set it up again.

-These steps should fix most issues. For anyone else, you will have to contact Apple (1-800-MY-APPLE or getsupport.apple.com).


I hope that helps!

i want to find the email used for activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.